I say again, go back on your LGS. Many consumer goods areas operate in a way that the manufacturer has the major responsibility for customer satisfaction after the purchase. But no other that I can think of is quite like firearms where the retail merchant steps completely back and out of the relationship. You have consumer rights regarding the retail purchase and, if applicable, the credit card charge. You need to involve both the LGS and the credit card company in your complaint. Civil, not criminal, in their cases. If the CC company won’t refund your money, a small claims lawsuit against the LGS is actually your best bet. If you paid cash, you are in a much worse position. Always buy major goods with a CC.