guyfromohio
Member
Makes sense to me.
It's no different on the internet than the mobs you see on TV. Just you're using typing instead of elbows
Nailed it.browningguy People are going to whine no matter what you do....
If you lack the resources to respond to the online customer effectively and timely on the status of the order, maybe re-think what you are doing or how you are doing it. A responsible online seller cannot be just a "little" bit in and expect to keep the customer.
Our "normal" traffic is around 1,500-2,000 people on the site, depending on the time of day. We knew we/Rackspace had the resources available to handle 2-3 times this much traffic ....just not +5 times which is what happened around 8 am and after. We have attempted to make even more provisions for "Cyber Monday" ...but honestly we cannot predict the traffic won't go much higher than +10,000 or guarantee the site won't crash again.
Not asking you to like it...we just want to make sure you are aware and prepared for it this time. We could have done nothing for Black Friday or Cyber Monday I guess ?....so nobody gets any deals and nobody gets upset ? We just thought it would be fun for our customers to have a chance at getting a gun for a ridiculously low price....and hundreds (not thousands) of customers did just that. We honestly never imagined the customers that did not get one of those Black Friday deals would get so upset they would start accusing us of all these nasty things.....scam, bait and switch, dishonest, etc.
Docgiggs, where did you get the information about how many they had for sale of each item.
Also, did it possibly occur to you that running a script to refresh the site thousands of times faster than you could with F5, along with the fact that you probably weren't the only one doing so, could have been part of the contributing problem with the site going down?
I later discovered from our IT staff that one of the major issues with customers not being able to confirm their orders was basically just greed.
What does this even mean?
The below cost deals were limited to one per customer. However, many customers were attempting to put 2 or more in their cart, and by the time their order was declined and they tried to reduce their order to only 1 gun, all of the guns were sold.
What else would you call people who are told "one per customer" who try and take five? Thrifty?It might be very understandable that they were unprepared and underestimated traffic. The fact that they release a statement essentially blaming "greedy customers" for their problems is just unacceptable.
I think it is very damning that in the multiple responses that Buds has given in the past two days they have refused to say how many guns were available at the discount price. To me that means the number was incredibly low and they know it would make them look even worse if they told us the number.
Then why didn't they design the order page so you could not even choose more than one unit?
What else would you call people who are told "one per customer" who try and take five? Thrifty?