Current Opinions of El Paso Saddlery?
- Thread starter average_shooter
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I've bought a couple of holsters from them and was very happy with one. The second came with beltloops that were far too large for the size of belt I specified in the order.
I contacted them, expecting them to simply send me a properly sized set of beltloops since they were readily detachable. They wanted me to send the entire holster back to them. I ended up fixing the loops myself because it was faster, cheaper and easier than sending the holster back.
I contacted them, expecting them to simply send me a properly sized set of beltloops since they were readily detachable. They wanted me to send the entire holster back to them. I ended up fixing the loops myself because it was faster, cheaper and easier than sending the holster back.
Zaydok Allen
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You mean 3-6 months right?
AethelstanAegen
Member
I guess we'll find out. They're quoted time is weeks though, not months. What actually happens may be a completely different matter. I'll keep you guys updated. So far my card hasn't been charged, but it's early on a Monday and I ordered on the weekend, so I'm not surprised.
RUT
Member
>>So far my card hasn't been charged<<
Don't worry, it will be! I'm still trying to get the charge taken off my CC account, and I cancelled my order a week ago today!
Don't worry, it will be! I'm still trying to get the charge taken off my CC account, and I cancelled my order a week ago today!
Zaydok Allen
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14 weeks. What do we need to do, call Judge Judy?
AethelstanAegen
Member
I got an email from them today saying they processed the order and cited 6-8 weeks for wait time.
Zaydok Allen
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Well speak the devil's name......... I got an email this morning that said the package is in to UPS and should be here friday. Well who would have guessed? I'll post a pic when I get a chance.
The email reciept I got said 6 weeks. It will be 14.5 weeks total wait time for me, so don't hold your breath. I don't know if they just had a huge number of orders or what.
You know I am a patient person. I really don't mind waiting a loooooooong time for a good product. It's just the total lack of communication. No one likes to feel ignored when you've given over a hundred dollars to a company.
The email reciept I got said 6 weeks. It will be 14.5 weeks total wait time for me, so don't hold your breath. I don't know if they just had a huge number of orders or what.
You know I am a patient person. I really don't mind waiting a loooooooong time for a good product. It's just the total lack of communication. No one likes to feel ignored when you've given over a hundred dollars to a company.
AethelstanAegen
Member
I know what you mean. That would be very frustrating. I'll let you know how it goes for me (hopefully better than the 2x quoted-time + wait you had). What did you order by the way?
knifestuff
Member
my last order w/ them took 13 weeks.
Zaydok Allen
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Well I got my holster on Friday. It's a 1920 crossdraw.
It does appear to be very well made, and looks like it will last a lifetime. The gun fits very snuggly and it looks great. The color is a little more brown than the rust color that is pictured on the website. The button strap is a bit longer than I want it to be as it does not fit as tightly as I'd care for when carrying it cocked and locked. Of coarse, if it's locked, you shouldn't even need the button strap. It will positivly keep the gun in the holster though, and I did test it to see if the trigger was pulled . The strap did stop the hammer, but not tremendously well. None the less, with proper safety use and weapon handling, this holster should serve, top notch. A for quality.
For turn around time they get a D in my book. They said 6 weeks, it took almost 15. I am willing to wait for a good product, but for crying outloud! Change your website! If it's going to take 12+ weeks, that's fine! Just say so!
Customer service: I wa ignored, so sorry fellas, you get an F on that one.
Overall, I love the product, but I need to give the company a C- at best. Will I order from them or recomend them to anyone? I guess so, but with a big disclaimer! If it is a gift or you need it by a certain time, figure AT LEAST twice the time they tell you. You will love the product you recieve though. If you want communication with them as far as you order goes, and CS is important to you, then you better go with a different company.
So here it is. The fish scale stamping compliments the serations on the gun hey?
It does appear to be very well made, and looks like it will last a lifetime. The gun fits very snuggly and it looks great. The color is a little more brown than the rust color that is pictured on the website. The button strap is a bit longer than I want it to be as it does not fit as tightly as I'd care for when carrying it cocked and locked. Of coarse, if it's locked, you shouldn't even need the button strap. It will positivly keep the gun in the holster though, and I did test it to see if the trigger was pulled . The strap did stop the hammer, but not tremendously well. None the less, with proper safety use and weapon handling, this holster should serve, top notch. A for quality.
For turn around time they get a D in my book. They said 6 weeks, it took almost 15. I am willing to wait for a good product, but for crying outloud! Change your website! If it's going to take 12+ weeks, that's fine! Just say so!
Customer service: I wa ignored, so sorry fellas, you get an F on that one.
Overall, I love the product, but I need to give the company a C- at best. Will I order from them or recomend them to anyone? I guess so, but with a big disclaimer! If it is a gift or you need it by a certain time, figure AT LEAST twice the time they tell you. You will love the product you recieve though. If you want communication with them as far as you order goes, and CS is important to you, then you better go with a different company.
So here it is. The fish scale stamping compliments the serations on the gun hey?
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AethelstanAegen
Member
That is very nice looking, 460Kodiak. I'm not in any time crunch for mine except in that I'd love to see it sooner rather than later, but it sounds like there's going to be a heck of a wait, which I'm willing to do. I think you're right though, it would be nice if they would just say it was going to take that long.
I tried calling them for a couple of days in early January and was never able to get anyone to answer the phone. Sometime around mid-January I left a phone message and also sent them an email expressing interest in placing an order. I never heard back from them and decided to buy from someone else.
RUT
Member
Typical...... Somebody needs to school them in the art of running a business.
AethelstanAegen
Member
Well I guess as long as they still have dumb schmucks like me placing orders, I guess they won't feel the hurt from lack of communication. It's people like me who ordered knowing I'd probably not hear anything for a good long while that are the problem, I guess. Haha. I just figured that quality often takes time...it would be nice if they were more communicative though.
AethelstanAegen
Member
Quick Update:
Well at the moment, we're at 10 weeks since I got the notice saying they'd charged my card and that there'd be a 6-8 week waiting time. So it seems like 460Kodiak's experience is going to be about par for the course. They must be running pretty far behind. I'll let you know something changes.
Well at the moment, we're at 10 weeks since I got the notice saying they'd charged my card and that there'd be a 6-8 week waiting time. So it seems like 460Kodiak's experience is going to be about par for the course. They must be running pretty far behind. I'll let you know something changes.
AethelstanAegen
Member
I received my holster and gun belt on Friday (April 26th). That's 12 weels and 2 days after I got the confirmation email that it'd probably take 6-8 weeks. That said, I'm really impressed with the work. I'll try to take some pics and them here in the near future.
If you should become unhappy with them, which I doubt, this guys are pretty awesome too.
http://shop.simplyrugged.com/ecommerce/Holsters.cfm?cat_id=669
http://shop.simplyrugged.com/ecommerce/Holsters.cfm?cat_id=669
Deltaboy1984
Member
The motto to have is order it and forget about it.
9mmfan
Member
I got a 1930 Austin with floral carving for my 1911 from an authorized dealer at a gun show. I think it was a Market Hall show in Dallas. I was hoping to find a plain one, but the carved was what they had in stock. It was considerably more than I had planned on spending, but it was real nice, so I bought it. Very tight. Very nice. Dug the sueded back, sticks to your pants, helping the draw. Definite BBQ holster. Granted in was for a plain 'ol Colt's Government .45, 2011 manufacture. But damn nice holster. Didn't have to wait, but prolly worth it if I did in the long run. Will post a pic when the sun is out and I think about it.
tsmgguy
Member
I know that this is an old thread.
I live not three miles from El Paso Saddlery and love to just head on down to their shop to place the occasional order. Today, I have quite the collection of EPS gunleather. Nothing that I've ever purchased has been less than perfect. They do truly make the finest gunleather in the world.
A box sits right on the counter as you walk into EPS. It's full of first quality items that were not delivered to customers, for whatever reason. It's a real gas just to rummage through and pick out something you like. No ordering; no lead time, just take it home!
I live not three miles from El Paso Saddlery and love to just head on down to their shop to place the occasional order. Today, I have quite the collection of EPS gunleather. Nothing that I've ever purchased has been less than perfect. They do truly make the finest gunleather in the world.
A box sits right on the counter as you walk into EPS. It's full of first quality items that were not delivered to customers, for whatever reason. It's a real gas just to rummage through and pick out something you like. No ordering; no lead time, just take it home!
huntershooter
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- Dec 4, 2005
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I've purchased 4 holsters/rigs from EP in the last two years.
Wait time was 3-4 months. The reason for the wait is; they are one of the best, with a lot of backorders.
Quality is top notch and worth the wait to me.
I suggest if you find the wait so annoying, buy a Bianchi- or some other mass produced holster.
Wait time was 3-4 months. The reason for the wait is; they are one of the best, with a lot of backorders.
Quality is top notch and worth the wait to me.
I suggest if you find the wait so annoying, buy a Bianchi- or some other mass produced holster.
NormB
Member
Great. I'm about to have a gun belt made by them, or order one anyway. I just got an email a couple days ago saying the wait time is "ten to 12 weeks". So they'll happily charge me for the work and then get around to it? Six months? Thanks for letting me know.
Seems to be pretty much par for the course for this kind of quality work in this industry.
I'm on a wait list with Eddie Janis at Peacemaker Specialties and fully expect to hear from him in 5-6 months, then have him take 2 months to do the work.
But what the hell. I just ordered two more suppressors. Form 3s are taking months, Form 4s are taking 5 to 6 months.
I'm young yet.
Seems to be pretty much par for the course for this kind of quality work in this industry.
I'm on a wait list with Eddie Janis at Peacemaker Specialties and fully expect to hear from him in 5-6 months, then have him take 2 months to do the work.
But what the hell. I just ordered two more suppressors. Form 3s are taking months, Form 4s are taking 5 to 6 months.
I'm young yet.
CraigC
Sixgun Nut
I've historically been very positive on El Paso Saddlery but I do think they've suffered under the young guy's ownership. My earlier works are beautiful and everything I want from custom leather. The later stuff, not so much. In particular, I think they're cheaping out on the dye and the stamping has gotten weak. After doing my own, I'm probably a little more critical than most but I noticed these things long before now. I noticed the floral carving on a Cheyenne rig featured on the cover of Guns of the Old West is not as intricate. It's still good stuff, I just don't think it's as good as it used to be. I'm not happy with their limited options either. They need more colors.
If I were ordering leather for myself, I would rather use Wild Rose Trading Co., Simply Rugged (Rick Gittlein does their tooling and is excellent!), Will Ghormley (leathermaker for most recent westerns) or one of the guys from the CAS City leather forum.
If I were ordering leather for myself, I would rather use Wild Rose Trading Co., Simply Rugged (Rick Gittlein does their tooling and is excellent!), Will Ghormley (leathermaker for most recent westerns) or one of the guys from the CAS City leather forum.
joecil
Member
I've actually been using Cliff Fendley at http://www.fendleyknives.com/leather.htm he did an outstanding job on my rig for NCOWS about 3 years ago. I wanted a holster as made in the 1890's and got it right down to linen tread and hand sewn. 3" gun belt, holsters about $90 for the hand stitched and belt $110.
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