Don't buy a PagerPal holster

[Diamondback]

Pathetic customer service..............no doubt this company needs to hire a customer service guru. It's NOT that hard.......treat others as you would want to be treated and stand behind your product ! Incidentily those companies that will take anything back at any time , like LL Bean ect. claim that less than 1% of all buyers take unscrupulous advantage of the policy. LESS than 1% ! Make people happy...in the long run it pays dividends. Go out of the way to treat the customer like they're family.........it's so simple....the question is why are there businesses that don't get it ?

 

[raz-0]

I'm completley willing to accept "unusual" customer service from a small company and work with them.

however, you stick a warranty in/on the box, and don't honor it, you'll never see my money. Period.

 

[Diamondback]

"Unusual customer service" is one reason why companies remain "small"....think small.....be small !

 

[LynnMassGuy]

I will not buy from them.

 

[mec]

Don't know about customer support but they show up at the gunshows around here. The pager pal dude uses a fake amt backup for a demo and admits the rig works best with little bitty guns. He can draw the gun very fast and can disappear the entire rig under ordinary clothing like lightning.

Back about 1995 he made a trip to the waco convention center gunshow. If rumors are true, at the end of the show he was carrying an armload of pager pals back to the car when he was accosted and robbed by a troop of Brazos Valley indiginees. It was said that he then swore off Waco forever. Dont' know if the entire story is true but he hasn't been back.

 

[BryanP]

I've seen them at the Nashville show at least once. It looked interesting, but I decided to pass as I already carry a pager as part of my job (yes, some people still do) and IWB holsters can be a problem for guys like me with "Dunlop Disease."

 

[eje]

Looks like there's another side to the story:

http://glocktalk.com/showthread.php?s=&threadid=251510

 

[Zundfolge]

I bought one of these for my P7M8 and it works pretty well when you are standing.

ANY concealment holster will work pretty well when standing, not moving and not standing in the wind

Back when I had a Kahr MK40 I considered a PagerPal ... guess I'm glad I went with an Alessi Talon Plus (ordered direct from Lou Alessi himself ... good man to deal with BTW).

 

[Longbow]

Thanks for the heads up. I'll tell my friends too.

 

[drf]

I was just getting ready to buy one.... Thanks for the info...drf

 

[Sportcat]

Contact the Better Business Berau.

 

[denfoote]

I would be speaking to the Texas Attorney Generals office, Consumer Fraud Division!!
Make sure you have your original reciept and shipping invoice!!
At the very least, they have stolen your property!!

 

[eje]

Check the link to the Glocktalk thread in my previous post above. Pager Pal says this guy had a 4 year old holster, would not provide the name of the dealer where he purchased it, didn't have a purchase receipt, and they did replace his holster. So maybe the thread starter can check in and explain what's really going on here.

 

[mec]

I don't mind hearing that. The pager pal people are real nice at their public appearances.

 

[George Hill]

I see their point to some degree.

I don't. Not one bit. They make a product they should stand behind it. Period. No excuses. If they have to make excuses then the product isn't worth while.

I'm sorry you got bit, but it serves as a warning for the rest of us.

Maybe we should all send these fools a note saying "Thanks for the great support you gave our buddy... for this, we are never buying one of your products."

 

[oldgold]

Thanks for the info.

I teach CCw in Ohio, be a service to pass this along.

Goldy

 

[Vapor63]

If you check out the website there is a little "review" window in the lower right. Simply refresh to cycle to a new one. I sat for 15 minutes entertained by all of the horrible reviews stating that they stole their money and that PagerPal is horrible.

www.PagerPal.com

 

[w1mnk]

It's pretty strange that they allow all those bad reviews on the Web site. It appears that they are just completely oblvious.... probably because it is a secondary business. I bought one at a gun show a few months ago, but have yet to use it. It appears to be well made, and when I tried it, the concealment was good. But in light of the bad customer service, I would think twice about buying from them again.

 

[Jacobus Rex]

UPDATE on Pager Pal

I'm sorry it took a while to respond. I do carry a pager because of work. I was planning on trying my .380 in the PagerPal holster.

However, I did get my holster finally! They must have mailed it about the time that I finally gave up and posted. I sure hadn't received it when I posted!

Regarding the GlockTalk thread on the same subject and PagerPal's response to a GlockTalk member's inquiry into it. I posted the following on GlockTalk:


Sorry that I'm slow to respond but just got the chance to read the whole thread and reply.

Checked my mail again and did just get a holster from PagerPal. (It didn't arrive until the day after I posted my message.) However, PagerPal's response to mkriegel doesn't make sense to me. The holster that I bought was different from the replacement that I received. The holster that I purchase was new in the package, purchased one day before I called them. Maybe it had been on the shelf a while or had been one from an older stock that they shipped the dealer?? I did have a receipt but didn't send a copy because they had confirmed the replacement over the phone. I referenced the phone call in my letter that I sent. I'm very mad over the implication that I sent them an old holster and they were "gracious" enough to replace it anyway. Furthermore, I gave them the name of the gunshop and the town it is located in. However, I explained that the dealer had sold the last one and was not planning on carrying them anymore.

The holster broke where it attaches to the belt while I was trying it on for the first time.

I guess to make a longer story short:

1. Yes, I bought a new holster from a gunshop. I couldn't tell you anything about the old/new design thing. Other than the new one is different from the old one.

2. Yes, I did have a receipt. I told them that over the phone. However, didn't send a copy with the returned holster because they had already approved the return. I referenced the RMA phone call.

3. They did "change their minds" ever single time that I called them. They even said they had created a "problem file" because the holster wasn't going to be replaced. Each time I had to reference their initial approval of the return and convince them to honor their warranty even though I bought it new from a dealer one day before I contacted them.

4. When I did finally get my holster it had somebody else’s name on the package but my address??? I hope somebody else didn't miss getting their holster.

Anyway, If you want to learn more about their customer service just go to their own website at www.pagerpal.com and take a look in the right column. Click on the reviews that get listed there each time you reload.

 

[jetman]

I'm so tired of the shabby customr service companies are exending these days. I had considered on of the holders since I too have a pger at work and carry a small Kahr PM9. I wouldnt wear one for free now.

 

[Gordon]

I have one for a folding knife and lightweight officers model. Nice and easy to slip on going to the store at night. I never wore it long term , it DOES look pretty flimsy with low grade stitching. Customer service?, they don't need no stinking customer service!

 

[Man-O-War]

I really cannot believe the reviews on their website. That is hilarious. Not a single positive one. If I had reviews like that, I would at least remove them and show nothing. I guess someone else built their web page and they do not know how to remove those reviews. How could a company be that stupid? I can safely say I will NEVER buy a PagerPal holster. Ever!

 

[Stand_Watie]

In addition to the horrible reviews, read their "testimonials". They have two magazine articles and two supposed testimonials that both link to the same blurb from a police officer who is conveniently anonomous because he's "undercover".

I see they are right here in the DFW Texas area, and operate out of some of our local gun shows - if I see them I'll be sure and mention that their customer service could use some work.

 

[seanmc42]

Thanks for the warning - in my opinion, the most useful aspect of the web is the ability to share consumer warnings such as this.
Not only will I not buy one of these POS', but I'll make sure never to do business with this company.

 

[ExtremeDooty]

I bought a pagerpal from my CCW Instructor and it broke within a couple of days. My Instructor replaced it, but I couldn't get used to it and stopped using it. Recently, I gave it to my shooting buddy at no charge. He just gave it back, also at no charge. I won't make that mistake again.