Kudos to Hi Point Firearms Customer Service

[Jim K]

It should be obvious, but a company that has few problems with its products usually has good customer service, the reason being that they can take their time and really help the customer. (Think the Maytag repairman.)

A company with a lot of product problems has poor customer service because they are rushed, can't take time to really help, and do a sloppy, hurried job of repair.

My point is that the quality of customer service, good or bad, is usually due to problems in the factory, not at customer service.

Jim

 

[MAKster]

I think you got it backwards. If there are doubts about the quality of a company's product, they need a good warranty and customer service to convince people to take a chance. (Hi-Point, Hyundai in the 1990s) If a company's product is considered to be outstanding they can get away with a short warranty and poor customer service because people are probably never going to need it anyway (see Beretta/Benelli).

 

[kendak]

++++++