morcey2
Member
So, this was my first interaction with firearms-related customer support and it was a very refreshing change from the usual computer software-and-hardware related phone calls I've made in my life. Since I've yet to buy a gun that was anywhere near new, I haven't had the opportunity to utilize customer support for any of them. Until a couple of months ago, my newest rifle was manufactured in 1953. 
Backstory: I helped a friend of mine, who was just getting into guns, pick out a nice MVP in 5.56 with the 20" barrel. He bought it, shot it for about a year, and decided he wanted something else. He puts it up for sale and my son buys it. He's having accuracy issue and can't figure out what the issue is. But he can't fix it. He heads out to Marine Corps Recruit Station San Diego for basic and I take possession of the rifle, along with a couple of others.
I give them all a once over and realize that something is horribly wrong with the MVP: It's missing the front action screw and escutcheon, and the front part of the magazine guide is broken. It looks like someone was shooting it using the magazine as a rest.
Anyway, I called up the mossberg service center in Texas and talked to a nice young lady who didn't know how to pronounce "escutcheon" either. (I own a bunch of mosins; I should know how to pronounce it.) Told her the history and what I needed. She goes and finds everything. Gave her my name, address, and phone number. She tells me that it should get here next week. When I asked how much it was, she told me not to worry about it. I insisted because it was definitely not their fault as it was lost either by my friend or my son, but she said she would send it as a courtesy.
Great customer service. I'll definitely look at Mossberg more from this point out.
Matt
Backstory: I helped a friend of mine, who was just getting into guns, pick out a nice MVP in 5.56 with the 20" barrel. He bought it, shot it for about a year, and decided he wanted something else. He puts it up for sale and my son buys it. He's having accuracy issue and can't figure out what the issue is. But he can't fix it. He heads out to Marine Corps Recruit Station San Diego for basic and I take possession of the rifle, along with a couple of others.
I give them all a once over and realize that something is horribly wrong with the MVP: It's missing the front action screw and escutcheon, and the front part of the magazine guide is broken. It looks like someone was shooting it using the magazine as a rest.
Anyway, I called up the mossberg service center in Texas and talked to a nice young lady who didn't know how to pronounce "escutcheon" either. (I own a bunch of mosins; I should know how to pronounce it.) Told her the history and what I needed. She goes and finds everything. Gave her my name, address, and phone number. She tells me that it should get here next week. When I asked how much it was, she told me not to worry about it. I insisted because it was definitely not their fault as it was lost either by my friend or my son, but she said she would send it as a courtesy.
Great customer service. I'll definitely look at Mossberg more from this point out.
Matt