tightgroup tiger
Member
Yeah, a part in the priming system wasn't formed right and was making the primer pusher click or jump when it was almost fully forward. I ended up having to round off a part or two to get it to operate smoothly.
One of the other pieces in there was miss-shaped and I had to reshape it to get it to work. Took me all afternoon to figure that thing out and what was causing the problems.
When I had called about it I was told by the technical support guy to heat it up in boiling water and reshape it to make it work.
There was no, "OH, we'll send you a new part to fix that". That's what I'm used to from working with, well, just about any company I deal with a brand new equipment.
I told him exactly what part it was and what was wrong with it.
I have no brand loyalty, so when someone does'nt support their product. I have no problem sharing what my experience was with the other members. I'm not trying to derail anyone, I'm just stating what my experience was with them from the facts.
I'm big on customer service, from being in machine diagnostics and repair my whole life, and theirs is lacking somewhat, at least with that one technician.
We had no words or arguing. I just told him that I thought the parts should have been replaced and he just didn't say anything from that point forward. So I figured I was wasting my time.
I also got mixed up on which thread this was or I wouldn't have posted my last comments in post 99, so I'll bow out again.
One of the other pieces in there was miss-shaped and I had to reshape it to get it to work. Took me all afternoon to figure that thing out and what was causing the problems.
When I had called about it I was told by the technical support guy to heat it up in boiling water and reshape it to make it work.
There was no, "OH, we'll send you a new part to fix that". That's what I'm used to from working with, well, just about any company I deal with a brand new equipment.
I told him exactly what part it was and what was wrong with it.
I have no brand loyalty, so when someone does'nt support their product. I have no problem sharing what my experience was with the other members. I'm not trying to derail anyone, I'm just stating what my experience was with them from the facts.
I'm big on customer service, from being in machine diagnostics and repair my whole life, and theirs is lacking somewhat, at least with that one technician.
We had no words or arguing. I just told him that I thought the parts should have been replaced and he just didn't say anything from that point forward. So I figured I was wasting my time.
I also got mixed up on which thread this was or I wouldn't have posted my last comments in post 99, so I'll bow out again.