Manager does not call...

Status
Not open for further replies.

rrruuunnn

Member
Joined
Sep 13, 2007
Messages
446
Location
Texas
This is the second time a manager decides not to call the owner when there is a possible robbery. Does anyone think this is strange. We have 5 locations within the city. I can't understand why a manager wouldn't call me or my father. In a way, I'm glad I wasn't told. But my employees must think I could care less.

Customer came to the window and told us that someone on the side of the building was wearing a ski mask.
 
A possible robbery?

Did a robbery happen? Did the police respond?

If nothing happened, all you have is a nut with a ski mask who apparently had insufficient water that day.
 
confused.gif
 
It's kind of hard to call the boss and tell him, "hi, sorry to wake you, but nothing just happened."

I understand what you are saying, and I'm really not making light of it, it is just hard for a manager to call the owner to report that nothing happened. A 'man wearing a ski mask', would be cause to call the police, and ask for a prowl car to drive by. And depending on how you have stressed it to your manager, perhaps he should have called , but it is just hard to be the guy in charge, at the location, and call to report... nothing. And even you say, you are, in a way, glad he didn't call.

Years ago, I was the night operations manager for a trucking company, so naturally, anything that went wrong occurred in the middle of the night. The owner was always telling us how he wanted his managers to step up and handle things, make decisions, solve the problems, and not always call him at 2:30 am with things he pays us to take care of. That was fair, he payed us well, it was just he was a second guesser. No matter how you solved a problem, it was the wrong thing, and you got the "why didn't you call me lecture", then when you did call, you got the "this is what I pay you to handle" speech. So you ended up weighing things on the, 'is this important enough to get yelled at over the phone, or minor enough to listen to him whine tomorrow morning?'

And then there were the things that your manager faced, the 'problem' was important enough to inform you, just calling you, right then, isn't going to help solve anything. I'd tell you about it later, also. It is just difficult to call the boss, and tell him that a robbery, or attempted robbery did not happen.

And if you want them to call you in cases like this that is fine. I don't have any problem with you wanting to know about things like this. It is up to you to find a way to get this across to them, I'm just trying to take the managers side, and explain why I might not have call either.
 
This happened when we were open at 8:30 pm. Robbery, not burglary. 3 times I've walked inside and they say they have been waiting for hours for supplies that I was supposed to bring. But I was not informed.
 
This sounds like a communication issue within your business, not really a gun-related S&T matter.

I think that your father is the owner, not you. Perhaps a conversation did happen, but since you aren't the owner, there wasn't any need to inform you.

Based on your 2 posts here, it is difficult to understand what point you are trying to make. Perhaps your store managers feel the same way as I do.

I can't understand why a manager wouldn't call me or my father. In a way, I'm glad I wasn't told. But my employees must think I could care less.

Sounds like you are admitting that you really couldn't care less.

Robbery, not burglary. 3 times I've walked inside and they say they have been waiting for hours for supplies that I was supposed to bring. But I was not informed.

???
 
First of all, my father, the owner did not know what happened until I told him a few days later.

Secondly, I've have personally installed deadbolts on almost all 9 locations. I have personally installed camera systems at all nine locations sometimes out of my own pocket. I have worked on most all the windows at nine locations including locks. I have installed curved mirrors also. I have personally talked to many of my employees about improving procedural safety. I have also installed motion sensors. I have also done research on a safer and more reliable alarm sytem with backup radio or cellular with safeguard. I have done more to help the safety of the employees than any single employee including my father. I have talked to employees about bars and bulletproof glass. I have personally worked at locations where to make my employees feel safe.
I started working full time at the restaurants when I was 12 including holidays and spring break. It seems everytime someone hears I'm a restaurant owner's son, I do nothing.

The robber was seen walking along the streets for a long time. Another eye would have been good for 911.
 
The owner is responsible for setting the tone and providing leadership. You shouldn't expect subordinates to step into a power vacuum.

The policy should be clear: "Call the police to report any crime. When in doubt, call the owner. When in doubt about being in doubt, call the owner. No one will ever be reprimanded for calling the owner to report any crime."
 
Yesterday, I walked in and found the drains were clogged all day. The manager told me my father does not know and the health inspector is going to close tommorrow if not fixed. We should be told.
 
This is a new manager. Because our last manager was sleeping dating with the employees, stealing and doing drugs. We've been through 6 managers in the last 3 years
 
I had a word with manager this sunday. But I don't know if it did any good. Because he has refused to repost our original policy signs that he took down for 2 weeks until yesterday.
 
This is interesting but it's not really on topic anywhere at THR. There are many people here who are managers and business owners, why don't you PM someone about this?
 
Status
Not open for further replies.
Back
Top