My new Colt Cobra just broke AGAIN!!!

Joined
Oct 24, 2017
Messages
387
Update 03/29:
They're going to repair it for free and I'm super appreciative of that, and the fact that they'd still take care of me three years after purchase. It makes me feel a lot more hopeful about possibly still recommending this gun. With that said unless something has changed in the past year, there's still a glaring quality control issue with the hammer and trigger return spring. As for the mainspring issue that I went through the first time it broke, you can find other occurrences online but I'm not sure that it's common enough to really deter anyone from actually owning and carrying this firearm. I mean every revolver line has certain issues that come up more often then others. The hammer and return spring issues are so commonly seen online though that they almost feel inevitable. I know only a very minute number of gun owners actually post about their experiences online, and that there are millions of happy buyers out there. A lot of these people though buy guns and never go shoot them, or even dry fire them enough to experience any parts breakage. I used to argue that these aren't the types of people to buy a Colt. When I thought about selling mine though after it came back from the first RMA, I had a lot of random non gun people interested in buying it. People recognize the Colt name and associate it with quality and luxury.

Original Post:
I’m so irritated. I got this thing in mid 2020 and the mainspring snapped within two months. They sent me a new one in exchange for my warranty but it didn’t fit right just due to the minor differences between parts and within a day of installing, I heard a loud pop while it was sitting on the table. The damn hammer had snapped off inside where it hooks to the mainspring. I then sent it off for a paid RMA as I’d given up my warranty to get the part. It took 12 weeks but I guess they never took note of the voided warranty cause they did fix it for free so that was cool.

Fast forward over two and a half years later. I was dry firing it just smooth and slow and all of a sudden the trigger wouldn’t return. No rattling happened though so that threw me off. I took it apart and everything looked perfect. Then I noticed the real little coil return spring was napped off on one end. I’m hoping I can just buy this part as it’s a small coil spring that just fits into place…instead of hooking into something like the mainspring.

I’m just disgusted. Like this has been my main carry gun since I got it but this ruins Colt for me. I’ve always said they’re the best of the big three revolver manufacturers but never again. It would be nice if I could just send it in but considering it’s Colt and past the one year mark the price to get a tiny spring put in would have to be at least a couple hundred.

Edit: Forgot to add but when I first bought it, there were also lockup issues. When slow cocked in single action, the cylinder wouldn't reach the stud enough to lock up. Pulling the trigger would knock it in the rest of the way but it still caused a lot of keyholing, even when firing double action. I just lived with this issue but fortunately they caught it on their own during the first RMA and swapped out the hand.

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Contact Colt and see if they will pay shipping both ways (as it seems like you received a lemon) and fix their issue, as this is clearly a Colt issue; should have done this first. As I would remind them they will get publicity one way or another, be it in good customer service or a blot on their reputation on the forums. But I would give them a chance to make it right first.

That is unacceptable.
 
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I just got off the phone with Eric at Colt. He said they didn't send those parts out and that it would have to be sent in.

I told him I've already sent it in for an RMA once, these guns aren't cheap, it's out of warranty, it's just a V shaped coil spring and not a fitted part, and that I really don't have time to send this thing off again.

He took down my name, phone number, and serial number of the gun and said he'd get back to me after talking to a gunsmith.
 
I said this in another thread the other day but colt products have always been better to look at than to shoot in my experience.

curious, how many rounds did you have through it?

Prior to the first RMA, maybe 800.

Since that RMA, maybe one 50 round box? It's definitely not been more than that. It's just sat loaded in a holster since then.

I hadn't even dry fired it more than a few times since getting it back.
 
Now I am confused. Never saw such a thing.

Better send it back to Colt.

Well not sure what the technical term is but it's kinda like a small v shaped torsion spring.

It doesn't hook to anything like how the mainspring fits in a slot on one end and hooks to the hammer at the other end. Those parts are under constant tension and matched to get the best fit.

This spring just sitting down in the trigger and is only under tension when the trigger is back.
 

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This whole expirience would turn me into a SW fan boy quick fast and in a hurry!

I bought a used TRR8 that was pretty rough. Smith was nothing but helpful...even knowing I bought it second hand. I've gotten a few parts from them and the only one I was charged for was a new top rail. Anything small they sent for free.

I wish Colt CS was even remotely as good as Smith. The fact that there's not even an email address to get in touch with them kills me. You have to wait for one of the employees to email you an RMA label and then message their personal one.
 
I’m confused about the ‘gave up your warranty’ part. I may have misread/miscomprehended, but it sounds like you’re saying:
1) You contacted colt for an issue while the firearm is under warranty and they sent you a part.
2) They told you your warranty is now voided by the process of you utilizing it, as if it were a ticket to be punched and never used again.
3) They part they sent you didn’t fit correctly and subsequently caused a different failure in a different part.
4) You contacted colt again and they said they don’t send parts.

That’s a lot of confusing info. Are you saying they agreed to send you the spring but told you if you installed the part they sent you they would void your warranty?
 
I bought a used TRR8 that was pretty rough. Smith was nothing but helpful...even knowing I bought it second hand. I've gotten a few parts from them and the only one I was charged for was a new top rail. Anything small they sent for free.

I wish Colt CS was even remotely as good as Smith. The fact that there's not even an email address to get in touch with them kills me. You have to wait for one of the employees to email you an RMA label and then message their personal one.
alright.. Love old Colt’s but I’ll wait till New Colt work out their bugs before I buy a few Pythons. That S&W Model 29 looks SWEET! Blue and Walnut too! Ruger & S&W has really good customer service and their guns are solid.
 
I bought a new Colt 1911 a few years ago . When I got home and chocked it I noticed that the finish on the hammer was flawed , not really a big deal , but I called Colt to see if they would send me a new hammer . I told them that I didn’t want to send it back for that . They asked me to send them a picture of it . After seeing the picture , they sent me a new hammer . I don’t know if I will ever replace it , but I have one if I ever take it down that far for some reason .
 
I've seen very similar springs at Ace Hardware. I'll pull mine and see if I can find a match or one that can be fitted. I'll post back with the part number if successful.

I wouldn't mind having a spare or two as this seems a common issue. Wouldn't mind having one a bit stronger as well. My trigger return spring is a bit mushy.
 
I’m confused about the ‘gave up your warranty’ part. I may have misread/miscomprehended, but it sounds like you’re saying:
1) You contacted colt for an issue while the firearm is under warranty and they sent you a part.
2) They told you your warranty is now voided by the process of you utilizing it, as if it were a ticket to be punched and never used again.
3) They part they sent you didn’t fit correctly and subsequently caused a different failure in a different part.
4) You contacted colt again and they said they don’t send parts.

That’s a lot of confusing info. Are you saying they agreed to send you the spring but told you if you installed the part they sent you they would void your warranty?

Yeah the mainspring has snapped a couple months after I got it. I asked Colt if the could just send a new one. They said they could but it would void my warranty.

I said just send it. Worse case scenario it doesn't fit and I gotta pay for the RMA. It didn't fit. I called them back and got the process in motion for a paid RMA.

10 weeks went by and they never sent the invoice so I called and they were like "oh this gun is under warranty so it's free". That part was pretty cool...despite I believe it was just an error on their part.

Now this part breaks and I call and get a different guy. I assume the old one doesn't there anymore as he never replied to my email. I called and asked if I could just buy the part and the guy is like "oh no you'll have to send it in". After I got pretty annoyed though he said he'd check with one of the gunsmiths and get back to me.

And I know this sounds like me making the same mistake again but it's a huge difference. The mainspring and hammer still require at least SOME degree of fitting.

The one is completely different. It's just a small drop in spring that doesn't actually connect to anything directly. I could probably go to any hardware store and find something similar enough for it to function.
 
I do have to say that in my "not inconsiderable experience" Colt customer service is one of the top 3 for worst customer service ever.

They seem to view their civilian customers with great distain and even active animosity.

I only have 2 Colts left. As they wear out or break I'll sell them off as "parts guns" like the others. From what I can tell, It won't take long to wear them out/break them.

Sad. I was so enthusiastic when I first got mine. I even did a glowing write up here on this site.

If anyone bought a Colt KC based on my review, I humbly, and with great shame, offer my sincere apologies.
 
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Yeah the mainspring has snapped a couple months after I got it. I asked Colt if the could just send a new one. They said they could but it would void my warranty.

I said just send it. Worse case scenario it doesn't fit and I gotta pay for the RMA. It didn't fit. I called them back and got the process in motion for a paid RMA.

This has drastically changed my ideas about buying a Colt pistol. Not much of a warranty if a firearm with a systemic problem of multiple parts breakage leaves the owner high and dry after cashing in "the warranty" to fix the first problem.

You know, there is a confusing patchwork of lemon laws for automobiles. Cars were so badly designed and badly built that owners had multiple mechanical, electrical, major component failure. The automotive corporations would only fix till it affected their profits, and then they would tell owners of lemons to pound sand. As a GM Executive said "manufacturing makes it, marketing sells it, and customer service makes it work". It turns out, there were limits on the amount of money a car manufacturer would spend on making it work. There ought to be lemon laws on Colt firearms. Colt obviously is doing a poor job of subcontractor quality control, and those parts that come in are defective. From what I read, Colt is machining the frames, cylinders, barrels, from rough parts received from subcontractors. And I suspect, all the other parts are subcontracted too. They way they are acting does not fill me with a lot of confidence in Colt.
 
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