WifeofBleys
Member
- Joined
- Jan 18, 2011
- Messages
- 128
Hi, everybody...
I have owned a Taurus firearm in the past, but I never fired it, so it never needed repairs. (long story, I was made to carry it by an ex, though I never wanted it and therefore never fired it.) Anyway, fast forward to the present. I now have a Taurus model 941, .22 magnum revolver. And though I love the gun, it has been giving me trouble.
Several weeks ago, I was finally able to shoot it for the first time. I experienced jamming with a certain brand of ammo. When we got home that day, I called the gun shop where we purchased the gun and they said to try some other ammo next time we go out shooting but if it happened again, the gun may need some kind of repair.
Next time we went out shooting, we tried two other brands of ammo (CCI and Remington) and they performed without fault. We then tried the first brand that originally jammed on us and it did jam again in short order... so, we thought it was the ammo.
Went shooting a few days ago and one of the other two brands that worked flawlessly before (CCI) jammed on me.....
I just got off the phone with Taurus. I am not very happy at the moment, as their customer service is less than stellar. The rep. I spoke to suggested that I send the gun back for repairs, at my expense ($100 via UPS next day air, something that I cannot afford nor do I think I should have to pay for as it is a Taurus issue causing my problem). This person was less than helpful, she did not have a note of friendliness in her voice. She would not even provide the shipping address, only stating that it could be found in the back of the manual for the firearm. I was told there would be a 2-3 week turn-around time.
After ending the call, I realized that I should have asked a couple more questions.. One being if Taurus recommends a certain ammo for the gun and if something could be worked out regarding the shipping of the firearm back to them. So, I called back... and still, I spoke to a different person and she was just as droll and unfriendly as the first. I was told that they "only recommend factory ammo" (Ummmm...you can't reload a rimfire) and that we would be responsible for shipping the gun to them and there was nothing they could do about it. They would pay for the return shipping but we would be totally responsible for getting the firearm back to them.
It is quite obvious what the problem is...the ammo does not sit flush in the chambers. I have received information from a very helpful ammo manufacturer (of the original ammo I used that jammed continually) that, after doing some research, he noted that my firearm does not have a "rebated chamber". He said most others he researched did have it and he was not sure why Taurus did not also. Well, when I mentioned this to the first rep I spoke with at Taurus, I was told that the customer service rep at the ammo manufacturer had no right to comment on the situation, as he did not know for certain what the issue was. Well, I for one, would like to place some value on his assessment. He has been very helpful during this whole situation...Much more than I can say for the Taurus representatives.
I do not want to send my gun off for 2-3 weeks. I think, before I do, I would like to try some more Remington ammunition and see if it jams at all. If it doesn't, I will stick with that and use it exclusively. If it jams, too, I will take the gun back to the original shop and see what they suggest.
Taurus needs to seriously re-vamp their customer service department.
I know this was long. Thanks, in advance for reading. If you were in my situation, what would you suggest?
I have owned a Taurus firearm in the past, but I never fired it, so it never needed repairs. (long story, I was made to carry it by an ex, though I never wanted it and therefore never fired it.) Anyway, fast forward to the present. I now have a Taurus model 941, .22 magnum revolver. And though I love the gun, it has been giving me trouble.
Several weeks ago, I was finally able to shoot it for the first time. I experienced jamming with a certain brand of ammo. When we got home that day, I called the gun shop where we purchased the gun and they said to try some other ammo next time we go out shooting but if it happened again, the gun may need some kind of repair.
Next time we went out shooting, we tried two other brands of ammo (CCI and Remington) and they performed without fault. We then tried the first brand that originally jammed on us and it did jam again in short order... so, we thought it was the ammo.
Went shooting a few days ago and one of the other two brands that worked flawlessly before (CCI) jammed on me.....
I just got off the phone with Taurus. I am not very happy at the moment, as their customer service is less than stellar. The rep. I spoke to suggested that I send the gun back for repairs, at my expense ($100 via UPS next day air, something that I cannot afford nor do I think I should have to pay for as it is a Taurus issue causing my problem). This person was less than helpful, she did not have a note of friendliness in her voice. She would not even provide the shipping address, only stating that it could be found in the back of the manual for the firearm. I was told there would be a 2-3 week turn-around time.
After ending the call, I realized that I should have asked a couple more questions.. One being if Taurus recommends a certain ammo for the gun and if something could be worked out regarding the shipping of the firearm back to them. So, I called back... and still, I spoke to a different person and she was just as droll and unfriendly as the first. I was told that they "only recommend factory ammo" (Ummmm...you can't reload a rimfire) and that we would be responsible for shipping the gun to them and there was nothing they could do about it. They would pay for the return shipping but we would be totally responsible for getting the firearm back to them.
It is quite obvious what the problem is...the ammo does not sit flush in the chambers. I have received information from a very helpful ammo manufacturer (of the original ammo I used that jammed continually) that, after doing some research, he noted that my firearm does not have a "rebated chamber". He said most others he researched did have it and he was not sure why Taurus did not also. Well, when I mentioned this to the first rep I spoke with at Taurus, I was told that the customer service rep at the ammo manufacturer had no right to comment on the situation, as he did not know for certain what the issue was. Well, I for one, would like to place some value on his assessment. He has been very helpful during this whole situation...Much more than I can say for the Taurus representatives.
I do not want to send my gun off for 2-3 weeks. I think, before I do, I would like to try some more Remington ammunition and see if it jams at all. If it doesn't, I will stick with that and use it exclusively. If it jams, too, I will take the gun back to the original shop and see what they suggest.
Taurus needs to seriously re-vamp their customer service department.
I know this was long. Thanks, in advance for reading. If you were in my situation, what would you suggest?