Maybe you got a lemon. Springfield customer service is excellent, but that doesnt mean much when your gun has to go there! I have a 1911A1 loaded model that has been in customer service a few times, I will never buy another springfield no matter how great the customer service is. I have since stopped buying SA and gone with another brand and have never looked back. I personally went with HK, but there are a few brands out there with excellent reputations.
I have learned that if the first thing people praise about a gun is the excellent customer service department that stands behind it, it probably isnt something I want to buy. Now I buy guns known for their reliability and quality, not the department that fixes them when they break.