thesheetrockman
Member
NAA Customer Service
I recently inherited a naa 22lr mini revolver. When I received it the cylinder hand would only rotate the cylinder about 1/4 of the time, and the side plate wasn't in place properly. I realized that you void the warranty by removing the side plate, but I figured that it was already voided so I took it apart. Well after I got it back together the cylinder hand didn't rotate the cylinder at all. It had black plastic grips that were also broke in two, but remained in place. The revolver also didn't have a safety cylinder and it had a lot of gap between the cylinder and the barrel (It threw a lot of lead in my face). Well I kept the gun for a couple of months and during this time the grip screw fell out and I lost it. I actually do love this gun.
I finally sent it in to NAA and was told that it would cost $20 to "rebuild" the gun since i voided the warranty, but new grips were included for free with the rebuild plus I had to pick up shipping both ways. They would also replace the cylinder with a "safety" cylinder for free.
To make a long story short they sent me my gun which I almost didn't recognize. It looks brand new. They also didn't charge me the 20 for the rebuild; I only had to pay shipping. The gun no longer has any gap between the cylinder and the barrel and doesn't throw any lead in my face. I am really happy with them. I hope all other gun companies are this easy to deal with.
thesheetrockman
I recently inherited a naa 22lr mini revolver. When I received it the cylinder hand would only rotate the cylinder about 1/4 of the time, and the side plate wasn't in place properly. I realized that you void the warranty by removing the side plate, but I figured that it was already voided so I took it apart. Well after I got it back together the cylinder hand didn't rotate the cylinder at all. It had black plastic grips that were also broke in two, but remained in place. The revolver also didn't have a safety cylinder and it had a lot of gap between the cylinder and the barrel (It threw a lot of lead in my face). Well I kept the gun for a couple of months and during this time the grip screw fell out and I lost it. I actually do love this gun.
I finally sent it in to NAA and was told that it would cost $20 to "rebuild" the gun since i voided the warranty, but new grips were included for free with the rebuild plus I had to pick up shipping both ways. They would also replace the cylinder with a "safety" cylinder for free.
To make a long story short they sent me my gun which I almost didn't recognize. It looks brand new. They also didn't charge me the 20 for the rebuild; I only had to pay shipping. The gun no longer has any gap between the cylinder and the barrel and doesn't throw any lead in my face. I am really happy with them. I hope all other gun companies are this easy to deal with.
thesheetrockman
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