HogRider
Member
Anyone having experience with Rugers Customer Service?
Today I developed a problem with my 44 Redhawk. After about 70 rounds, the firing pin stayed out and wouldn't go back. Finally managed to open cylinder and unload gun, but I couldn't get the firing pin back in. So I packed up and after a good inspection and cleaning at home I noticed that I couldn't get anywhere near the firing pin ( I first had thought that there was some dirt stuck in there ).
Well meanwhile I am back from a gun smith and after looking at it they told me that they cannot fix that and the gun has to be sent back to Ruger for repair. It seems like that the plate ( I forgot the name, is it called "breech face" like in Semi Autos? ) where the hole is and the firing pin peaks through, is deformed and damaged and that's why the pin is stuck ( I mean stuck as in "welded" there). I just looked at it again, this rear plate seems to be the frame itself, can that even be fixed without changing the frame?
Anyhow, has anyone here sent something to Ruger? Do I need to call or Email and is this covered under a warranty ? I bought the gun used but it was like unfired and I have maybe 1000 rounds through it and the max load I shot was still about 5 % below any load data. The gun smith thinks its a factory defect or too many hot loads. He also said he had seen this before but NEVER on a Ruger.
I have no experience here since this is the first fire arm I own that went bad. ( except one, way back in the stone age )
Any helpful suggestions appreciated.
Today I developed a problem with my 44 Redhawk. After about 70 rounds, the firing pin stayed out and wouldn't go back. Finally managed to open cylinder and unload gun, but I couldn't get the firing pin back in. So I packed up and after a good inspection and cleaning at home I noticed that I couldn't get anywhere near the firing pin ( I first had thought that there was some dirt stuck in there ).
Well meanwhile I am back from a gun smith and after looking at it they told me that they cannot fix that and the gun has to be sent back to Ruger for repair. It seems like that the plate ( I forgot the name, is it called "breech face" like in Semi Autos? ) where the hole is and the firing pin peaks through, is deformed and damaged and that's why the pin is stuck ( I mean stuck as in "welded" there). I just looked at it again, this rear plate seems to be the frame itself, can that even be fixed without changing the frame?
Anyhow, has anyone here sent something to Ruger? Do I need to call or Email and is this covered under a warranty ? I bought the gun used but it was like unfired and I have maybe 1000 rounds through it and the max load I shot was still about 5 % below any load data. The gun smith thinks its a factory defect or too many hot loads. He also said he had seen this before but NEVER on a Ruger.
I have no experience here since this is the first fire arm I own that went bad. ( except one, way back in the stone age )
Any helpful suggestions appreciated.