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Thank you RMR

Discussion in 'Handloading and Reloading' started by tcoz, Jan 22, 2020.

  1. tcoz

    tcoz Member

    Joined:
    Jul 6, 2013
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    1,210
    Location:
    South Carolina Lowcountry
    I know that we have a lot of RMR fans here on THR but I still want to let everyone know about my positive experience.

    I placed an order right around Christmas during their 10% off sale. The item was out of stock and back ordered which I fully expected and had no problem with. Last week I realized that I needed a different bullet so I called and asked if they could change my order which hadn’t been shipped yet and apply the already charged amount to my new order. I no longer need as many of the originally ordered item and now need more of the new one (thanks to Santa). Even knowing their great reputation, I expected them to say that once an order is placed and been paid for, they can’t change it but instead they were happy to do it even though it required about ten minutes of work on the part of the gentleman that I was talking to. He did everything while we I was still on the line and even said that he had to figure out how to apply the 10% discount, which had expired two weeks previously, to it. He was able to get it done and most importantly, he seemed happy to do it. Unfortunately I can’t remember the name of the gentleman I talked to.

    I’ve had similar situations a couple of times in the past with different companies and never had success in changing an order. A couple of months ago I made an error on an order and immediately called back to correct it but was unable to do so even though only about fifteen minutes had elapsed.

    I think that besides their good prices, this is one of the reasons that so many of us are loyal customers of RMR. Thanks Jake.
     
  2. South Prairie Jim

    South Prairie Jim Member

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    It would help if you mentioned who RMR is.
     
  3. rfwobbly

    rfwobbly Member

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  4. South Prairie Jim

    South Prairie Jim Member

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    Much better.
     
  5. GoldieMI

    GoldieMI Member

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    Nov 29, 2013
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    Location:
    The Mitten- SE MI
    @longdayjake Has converted quite a few of the THR into loyal customers of RMR. I know i email with Joe and have talked/texted with Jake on orders. They are my go to for anything they carry. And who doesn't like seeing those big USPS tape covered boxes on the doorstep lol. RMR is topshelf in my book.
     
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  6. kcofohio
    • Contributing Member

    kcofohio Contributing Member

    Joined:
    Dec 16, 2013
    Messages:
    3,534
    Location:
    NW Ohio
    I just received my order from the last days of '19. Their 147 gr. Match Winner must be selling like hotcakes.

    tcoz, talk about going above and beyond.
     
  7. 1 Cor 2:9

    1 Cor 2:9 Member

    Joined:
    Sep 1, 2019
    Messages:
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    Location:
    AZ
    Never have a problem with RMR great folks to deal with and quality products!
    JW
     
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  8. HDMontana

    HDMontana Member

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    Jan 22, 2018
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    167
    Location:
    Montana
    RMR is top notch.
     
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  9. sequins

    sequins Member

    Joined:
    Oct 14, 2014
    Messages:
    905
    RMR is extremely good to work with. Extraordinary bullets, great surplus lake city cases, and COOL stickers. I use their 124gn matchwinners and 147gn matchwinners in 9mm, and recently switched to their 380ACP bullets and 45ACP bullets. I cant forget the excellent 180gn for 10mm/40sw bullets as well!

    My bench is littered in their stickers and I just love the product.
     
  10. Bottom Gun

    Bottom Gun Member

    Joined:
    Dec 26, 2002
    Messages:
    963
    Location:
    Elgin, Arizona
    I've ordered a number of various bullets from them and have been very pleased each time. I just received my latest order a few days ago.
    I think RMR bullets are the best value available, especially since Jake gives a discount to THR members.
     
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  11. RodII

    RodII Member

    Joined:
    Feb 16, 2016
    Messages:
    100
    Location:
    TN
    I have ordered several different 9mm bullets from RMR and have been very pleased with the product and the service.
     
  12. South Prairie Jim

    South Prairie Jim Member

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    Location:
    South Prairie Wa.
    Another good one is BCR
     
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