All this over a "shim"? Bet if you call and get someone else they will send you one. What about the other items on your list" Whay should then "give" you more than required, Where they broken?
I called them and they sent me a few of the shims plus a small primer feed "arm". No problems excellent service
As Dudedog mentioned some Teflon tape works even better, Heck put several wraps and the powder measure will not come off!
Lets bash Hornady and all praise to Dillon.
I need to edit this post. I actually E Mail them and did not tell them I NEED this or that.
Mr. xyz
Thank you for contacting Hornady. I have a couple heading your way!
Thank you
LNL Ap press, Serial # xxxxx. The Powder measure while in the LnL bushing inserted in the press comes lose. It is bushing that is lose in the press. not the measure lose in the bushing It is not the O ring as I tried another new one. Perhaps
due to the weight of the measure and more torque ? The other dies in bushings are very tight, I understand (from online websites) there is some type of shim you offer that will keep this bushing tight?? Thank you
In my experience, Hornady customer service has been less than stellar. They fall far short of RCBS and Dillon, IMHO.
Interesting, I've always had the most luck talking/dealing with folks in Tech Support...they don't want to transfer you to someone in CS so they can charge youIt seems like the CS rep is more likely to send out a part for free when they don't have to transfer you to someone for support.
I don’t know about that. When I called Lyman about a stripped screw in a new die set, they actually answered the phone, and mailed me a replacement lock ring and screw. When I emailed Hornady with very specific information regarding almost new sizing dies making deep scratches in the case necks, their only response was for me to call customer support. Which I did, waited on hold 20 minutes and had to get back to work...But much better than Lyman's CS.
I don’t know about that. When I called Lyman about a stripped screw in a new die set, they actually answered the phone, and mailed me a replacement lock ring and screw.
It’s been a few years since I had to talk with Lyman but that was my experience as well. Hopefully they have changed with their new look and have a better attitude as I haven’t had to since.From my experiences with them I'd say you were lucky.
When calling Hornady, ALWAYS press #3 for Tech Support.
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I have the same problem with the rotating powder measure. Just hung up with tech support (option #3) and was very happily greeted by Preston on the phone and he immediately offered to send out the shims. Confirmed my address from my phone number and said he would get them shipped out. 5 minutes later I received an order confirmation email from Hornady.
Great experience this time for sure.