Who should take care of shipping this gun back? The gun shop or Ruger ?

[LimaCharlie]

The transfer dealer owes you nothing. Many big box stores and online dealers do not provide after sales service. Ruger may be your only option if there is something wrong.

I buy 99% of my guns from a local gun store that has gunsmiths. They back every gun they sell. If it is new, they pay to return it to the manufacturer. If it is used or on consignment, they will fix it, return it to the manufacturer, or refund your money.

I have been buying and selling guns through them for twenty years. I get employee pricing on guns and ammo.

 

[efeng9622]

What makes you think there’s something wrong with the gun now before you’ve purchased it?

Kevin

I think this is a nice gun I want before purchased it, but then I saw some videos they all talked about same question "trigger issue," but I believe the problem Ruger should already fixed.

 

[efeng9622]

I bought a 6” S&W 617 that the seller (a dealer in Missouri) advertised as “New In Box” on their GB ad.

My FFL, who I trust very much, called me when they opened the box to log it in. They told me there was no way this was new, it was dirty from firing and the cylinder wouldn't open correctly. I called the seller with the gun sight unseen to reject the sale. The seller blamed the distributor, claiming they didnt open the box when it came in from them. (I thought all guns had to be logged and diligent folks confirm serial numbers on the firearm itself, but I digress.)

That seller paid for return shipping due to both the buyer (me) and receiver (ffl) refusing delivery.

Good luck @efeng9622, I hope your new gun is pristine when it comes in.

Stay safe.

Riomouse911, thanks.

 

[Mike J]

I sent a LCP back to Ruger to have the grip module replaced as it was cracked. They did not pay for shipping to them. I think they did pay for the shipping back to me. They did offer to sell me shipping at their rate from UPS. It's been a few years but I want to say the charged me $47 for next day service as it was a handgun. When it was done they shipped it back to me at my home. They sent it UPS next day, Adult sig required.

Call them and check they may have changed their policy since then.

WB

I am curious about how long ago this was. Was this a new gun or had you owned it for some time? I sent one gun back to Ruger because of an issue with the finish. They paid shipping both ways & I had it back in a week. The issue was minor. If I encountered the same issue now I would just take care of it myself but I didn't know then what I know now.

 

[efeng9622]

Uummmm…this may be a dumb question but it you are so concerned about a $400 pistol showing up broke, why didn’t you by one locally?

$415 is a new gun, I checked two local dealers, they put used SR22 $499! ( out of stock) , they have to order if I want, I didn't ask about the transfer fee , I remember I never had paid transfer fee when I buy a gun in local shop. right now I paid $499 total plus $10 check background , but I believe I have to pay more to local dealer .so finally I give up local. I still trust Ruger product.

 

[Buzznrose]

$415 is new gun, I checked two local dealers, they put used SR22 $499! ( out of stock) , they have to order if I want, I didn't ask about the fransfer fee , buying gun from them I still have to pay transfer fee? right now I paid $499 total plus $10 check background , but I believe I have to pay more to local dealer .so finally I give up local. I still trust Ruger product.

Okay…I trust Ruger too. Personally I would have zero problem buying a new Ruger, and know they will make it right.

I’m not sure why you are anticipating the problems. And honestly, if you use it much, it will end up with little dings and wear marks…

 

[efeng9622]

Okay…I trust Ruger too. Personally I would have zero problem buying a new Ruger, and know they will make it right.

I’m not sure why you are anticipating the problems. And honestly, if you use it much, it will end up with little dings and wear marks…

I am anticipating this question because I just want to know in case ( very few) it happened ,what should i do? now at least I know I should not give the FFL hard time , just finish the 4473 , wait 7days to pick up the gun, then send back to Ruger, I don't care the dings & wear mark.

 

[Wildbillz]

I am curious about how long ago this was. Was this a new gun or had you owned it for some time? I sent one gun back to Ruger because of an issue with the finish. They paid shipping both ways & I had it back in a week. The issue was minor. If I encountered the same issue now I would just take care of it myself but I didn't know then what I know now.

2019 or 2020ish Just before the lockdown of craziness. More then likely charged me because I was not the original buyer of the gun. I am sure I told them that I bought it used. They did take care of it at no cost to me other then the shipping and replaced the grip module.

WB

 

[efeng9622]

my gun was shipped today , estimate arrive date is Dec 4.
but I received a message from the gun shop as following

Important Information Regarding all Shipments:
PLEASE INSPECT YOUR FIREARM(S) THOROUGHLY BEFORE ACCEPTING TRANSFER FROM YOUR DEALER. IF YOU HAVE ANY QUESTIONS OR CONCERNS, DO NOT ACCEPT THE TRANSFER. SIMPLY CALL US TO RESOLVE ANY ISSUES AND/OR REQUEST A RETURN FOR A FULL REFUND.

I think they are right, they want to take responsibly instead of letting customer to do for any issues .

 

[jrmiddleton425]

I ordered a Ruger SR 22 from a online gun shop, it will be ship to my FFL maybe around Wednesday, my question is if I inspected the gun when it was delivered, and I find it has an issue , such as trigger doesn't work , should I require FFL the gun back to that shop or directly ship to Ruger ? or I have to do by myself. should the transfer procedure be put on holding temporary or continue to finished. because I saw some online video said SR-22 has " trigger issue" but these videos were created in 10 year ago, I don't know if Rugar already figure out this problem after 2013.

Complete the transfer at the FFL, and take possession of the gun. If you find any problems, contact Ruger. You may have to pay to ship it to Ruger. They will pay to ship it back to you.

 

[efeng9622]

Complete the transfer at the FFL, and take possession of the gun. If you find any problems, contact Ruger. You may have to pay to ship it to Ruger. They will pay to ship it back to you.

No, I think I will just follow the shop's message , call them, do they wanted me to do, hold transfer until the shop notify me . they sold a new gun with issue to me ,
they should take care all responsibility.

 

[efeng9622]

Today I went to the dealer and saw my SR-22, I inspected everything , slide , safety/decocker and magazine disconnect function , and didn't find any issue,
just one question, do I need to keep a copy of 4437 form? I don't know if the dealer will refuse to give the copy because there are some information belongs to him.
Thanks.

 

[wmgeorge]

You have a copy of the sale receipt.

 

[efeng9622]

You have a copy of the sale receipt.

Yes, the shop put a receipt incudes a serials number in the box. Overall I like this gun very much, but I feel the safety/ De cocker is not smooth enough .

 

[wmgeorge]

Yes, the shop put a receipt incudes a serials number in the box. Overall I like this gun very much, but I feel the safety/ De cocker is not smooth enough .

I really do not think you should consider buying online again.

 

[efeng9622]

I really do not think you should consider buying online again.

Please tell the reason why you consider like that, this time I totally paid $516.85 includes everything, if I buy it from a local dealer directly, he still need order ship, I still need to wait, but I have to pay about $533.00, what is the different?

 

[JohnKSa]

You get to handle the gun and verify that it's what you want and that it's in acceptable condition before buying. In addition, if there's an issue with the gun after you buy it, there's a better chance of getting local support from the shop where you bought it. That could be worth a lot more than saving $20 or so to some people.

 

[Ohen Cepel]

You become "that guy" who buys online to save $20, gives the shop a hassle, and is worse if they have one in the case which you likely handled to see if you liked the platform before you ordered yours.

Who will do your online transfers down the road if the local shops have gone out of business due to everyone wanting to "save" $20?

It is rare for me to order online and the few times I have I only did it after the shop told me to go that way and have it shipped into them.

If you don't like your LGS prices you may want to shop around more.

 

[Buzznrose]

Yes, the shop put a receipt incudes a serials number in the box. Overall I like this gun very much, but I feel the safety/ De cocker is not smooth enough .

It’s a Ruger SR22. It’s a basic .22 handgun. Your expectations are unrealistic.

Maybe that is the result of living in such a “gun unfriendly, whacked” state. Maybe this is your first gun. I don’t know. But all this negativity and anticipation of problems must be exhausting.

 

[efeng9622]

You get to handle the gun and verify that it's what you want and that it's in acceptable condition before buying. In addition, if there's an issue with the gun after you buy it, there's a better chance of getting local support from the shop where you bought it. That could be worth a lot more than saving $20 or so to some people.

It’s a Ruger SR22. It’s a basic .22 handgun. Your expectations are unrealistic.

Maybe that is the result of living in such a “gun unfriendly, whacked” state. Maybe this is your first gun. I don’t know. But all this negativity and anticipation of problems must be exhausting.

I don't know why you said SR -22 is a "basic gun", I saw it on that link https://lynxdefense.com/best-22-pistol/, I believe that is a nice gun but of course not perfect one..
I have owned about 10 handguns or rifles but sold some, this was second handgun which were bough from online.

Maybe I confused you guys, I am not a person who buy a gun online only for saving money , this time I bough from that shop because I liked them to let me know all fees ( shipping , tax , insurance , and transfer fee) just one time by chat, ( I can print the conversation) but the local shop , the information they gave to me was different person said different , made me confused.
the another reason I buy online is that I like Gunbroker and bid gun, but finally I gave up it .from now, I maybe still try to buy gun from gun shows or local.

 

[Buzznrose]

Sorry if I offended…wasn’t my intent. Wont happen again in this thread.

 

[efeng9622]

Sorry if I offended…wasn’t my intent. Wont happen again in this thread.

O, don't worry about that , I didn't think you offended me ,I joined the forums on 2005 , but hardly came , so you have this idea is pretty normal.

 

[dogtown tom]

Today I went to the dealer and saw my SR-22, I inspected everything , slide , safety/decocker and magazine disconnect function , and didn't find any issue,
just one question, do I need to keep a copy of 4437 form? I don't know if the dealer will refuse to give the copy because there are some information belongs to him.
Thanks.

No, but the dealer will keep it until he goes out of business, at which point it gets turned over to ATF.
If you think you need a copy, just take a picture of it.

 

[efeng9622]

No, but the dealer will keep it until he goes out of business, at which point it gets turned over to ATF.
If you think you need a copy, just take a picture of it.

OK, thanks.

 

[jmr40]

I'd accept the gun, then contact Ruger. They may send you a box, or they may just reimburse you for your trouble, but you won't have to pay for shipping or repairs. Ruger is very good at this. FWIW, I've had to return SEVERAL guns to Ruger. They have more QC issues than any others, but they do make things right.

Its your gun, they are simply returning it to you. If it has to be replaced, it will go thru a local ffl.

The only other gun I've had to return was an early production S&W Sigma. It had to go back 3 times and still hadn't made it through a full magazine. This was about the time Smith came out with the 2nd generation Sigma. The newer guns were much better. After the 3rd time and 5 months later I insisted on a new 2nd generation pistol. The 3 previous times they shipped the "repaired" gun to a local gunshop at my request. When they sent the new one it arrived at my door.

I called and questioned the folks at S&W and they assured me it was legal. But that was about 30 years ago.