Browning customer service
- Thread starter hillman23
- Start date
Kingcreek
Member
Nothing in recent years but it was excellent when I did. Hopefully it hasn’t changed.
hoardingthemanual
Member
I have experience but nothing to the extent you're doing with them. I sent them an email asking for info on my barrel, and they responded the next morning. Hopefully that is how they handle all their support tickets.
Poper
Member
I had the wood (round knob buttstock + fore end) replaced on a late 1950's "Sweet Sixteen" auto 5 shotgun a couple years ago. The work was excellent though the wood was as plain as the original.
The turnaround time wasn't fast, but I didn't expect it to be nor did I need it to be. Other than that, I have had no need of any work done on any of the many (20 or 30 odd) Brownings I have owned over the years.
I even had a Browning Mountain TI for a few years but sold it on GB a few years ago when I could get more than double what I paid for it.
The turnaround time wasn't fast, but I didn't expect it to be nor did I need it to be. Other than that, I have had no need of any work done on any of the many (20 or 30 odd) Brownings I have owned over the years.
I even had a Browning Mountain TI for a few years but sold it on GB a few years ago when I could get more than double what I paid for it.
351 WINCHESTER
Member
I had a high power that had an adjustable rear sight. I was shooting it at the range and I noticed my groups were stringing so I inspected the sights and the screw and spring were gone and nowhere to be found. I called Browning and they sent me the parts to fix it along with a bill for $5.50. I had already concluded the sight failed due to the spring not having enough tension so I refused to pay their invoice. They hounded me for a while, but I had more important things to do.
Not the greatest experiences with them. I have a BHP that the firing pin broke (to its credit it still functioned, just with an odd feel to the trigger and sound when dry firing). After they received it, I was quoted a ridiculous price for repairs as they accused me of having modified the sear and hammer. I had done nothing but shoot it, clean it and lube it, I wouldn’t even have known how to remove the hammer and sear at the time. I told them to send it back to me, and I figured out how to replace the firing pin on my own.
Fast forward to my purchasing an X-bolt with a synthetic stock. I shot it a few times to function test it, then put it into my gun safe for a few months, as more important things came up. Next time I took it out, the stock was tacky to the touch and peeling. Turns out it was a known problem with that particular stock. It took weeks of contaciting them on the phone & emails to get them to take it for inspection, then they didn’t have ANY ETA on resolving the issue, so more time arguing with them on the phone & emails, until finally they did fix it
Fast forward to my purchasing an X-bolt with a synthetic stock. I shot it a few times to function test it, then put it into my gun safe for a few months, as more important things came up. Next time I took it out, the stock was tacky to the touch and peeling. Turns out it was a known problem with that particular stock. It took weeks of contaciting them on the phone & emails to get them to take it for inspection, then they didn’t have ANY ETA on resolving the issue, so more time arguing with them on the phone & emails, until finally they did fix it
earlthegoat2
Member
Their CS is stuck in the 90s. Problems they deem “worth their time” they are very responsive to and the customer is happy.
Catch them with some problem that they don’t interpret as a problem and it will be shenanigans.
These behaviors remind me of most company’s CS depts from the pre-Internet era. Unlike the hassle free companies we have grown to like and expect today.
With companies like Henry and Ruger around who are highly responsive and make things right quickly and don’t send arbitrary bills, Browning needs to step up.
Catch them with some problem that they don’t interpret as a problem and it will be shenanigans.
These behaviors remind me of most company’s CS depts from the pre-Internet era. Unlike the hassle free companies we have grown to like and expect today.
With companies like Henry and Ruger around who are highly responsive and make things right quickly and don’t send arbitrary bills, Browning needs to step up.
I seen they had a class action settlement on the sticky stocks. Filled out the online form, and they sent me a shipping label instantly! Rifle was gone maybe 8 weeks, but it looks great
SwampWolf
Member
Same thing happened with my Browning BPS shotgun having the "Dura Touch" finish on the synthetic stock. Got the gun back after a couple of months; no complaints, duck season was already over when I sent it back.
lightman
Member
My only experience with them was not very good. But a buddy just sent of a 10 gauge shotgun with a sticky stock so we'll see if things are any better.
arsterling180
Member
- Joined
- Jan 18, 2022
- Messages
- 127
The firing pin is something so minor that they could have offered to just send you out the part. I know of a couple of people who had minor issues they could have fixed themselves get asinine quotes from browning. They didn't even want to send the whole gun back, just get a small part and do it themselves.
Poper
Member
Boy, would that be an invitation to the mfr for litigation!
Lawyer bait, anyone?
BRatigan
Member
Actually, had a good experience but it was an unusual outcome. They seemed a little disinterested at first, but I stayed on it, and they were very much on top of things after that. My situation entailed sending a gun back in one caliber, having it sent to the scrap heap and winding up with the same rifle in a different caliber as they don't make 32 Win Spl. any longer. I have a 30-30 now and they did send back the excellent wood that the first one had on it for zero charge. I didn't have to return the new stocks. So, if you stay on them, the results can be satisfying. Every situation is different of course.
