Charles Daly Wants to Hear From You!

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Well Mr. Kassnar just remember you asked us not to hold back , so here goes .

While it is nice that you will indeed pick up shipping both ways "as I know from personal expierence" but a LIFETIME WARRANY should truely be for the lifetime of your product regardless of who owns it .

My very first gun was S&W 586 that had a problem and I took it to an approved local warranty station and they never asked me a single question regarding proving I was the original owner "which I was" and they repaired my gun in 1 week exactly . They replaced the extractor star and I never had another problem with the gun .

Now here's how your people handle things .

I bought a brand new 1911 model EFS about 3 years ago all paperework included , it had a mangled barrel bushing from the factory , it ran fine for months but then began breaking the recoil spring plugs due to the uneven pressure the bushing was putting on them . At the time I didn't have a set of calipers and it also looked as though the slide might be slightly out of specs on the front end .

I called and was sent a shipping tag and returned the gun .

I then waited a full week and called back to see what the progress on it was and was told it wasn't there despite it having been shipped UPS overnight air .

I waited a couple of days and called back and was told it was there but it hadn't been touched due to a backlog that was about 4 weeks behind .

I called a third time a full week later and was given the same response as above and then again for the 4th time in another week .

A day or two later I received a letter stating that your people wouldn't honor the warrenty because I had bought the gun used which I hadn't , so I made another and the 5th call to them .

I was told the gun had been made in 1988 and I couldn't have purchased it new in 2004 and that I hadn't registered a Warrenty . I had registered my Warranty at the Web site "after all on the site there is a place for this if you know your own site" as such I didn't bother to reregister it by sending in the card as no other company would require such nonsense .

I had to call the dealer I had bought the gun from and he kindly faxed a copy of my receipt to factory after which they agreed to work on the gun .

Now they had my gun for 3 full weeks before they started playing these games and I distinctly recall being asked for the guns seriel number in the very first call before it was even sent in to them .

All they did to it was to replace the barrel bushing , claim they test fired it and sent it back from what I could see .

Total time to replace a barrel bushing was 4 1/2 weeks .

Fortunately the gun now functions almost perfectly and is very accurate .

I since have bought a NEW model EMS that has a sticky grip safety I think I'll take it to a local Smith rather than dealing with a bunch of people who will call me a liar about buying it new and try to weasel out of their commitment to the product .
 
Mr. Kassner, I am very impressed to see you on this forum, and although I do not currently own a Charles Daly firearm, the fact you have joined this board speaks words to me about your dedication to customer service. I only wish that more firearms companies wished that level of care about our opinions.
 
There is one thing I know about gun owners on the internet:

1) Those who own a properly operating and reliable gun are too busy shooting it to talk about it when they are on the net.

2) Those who percieve any tiny flaw in a gun that is not from a bragging-rights brand name will scream from the rooftops.

The CD guns I have shot and purchased have been reliable, smooth and accurate. That is what I look for and what I expect. Charles Daly has delivered.

Pops
 
Zundfolge, ATF will no longer allow the importation of pumps or semi-autos with mag capacities in excess of 5 rounds. We could easily build one. Our maker has a real nice ghost ring sight he developed. Is there a market for this with a 5 round mag tube?
 
BigO01, You were treated poorly. I apologize. This should never have happened. It is stories like this (and other issues) that led me to lay-off our Manager of Customer Service. After working for me for 21 years he still couldn't see the "big picture" and just take care of your problem without making a fuss and creating badwill.

Please do not take your new gun to a local smith. If you will PM me your contact details I will have a FedEx Call Tag issued, we will service the pistol and get it back to you as soon as possible. Brad, our new Manager will not call you a liar as I am sure you are not. What happened in the past I cannot correct now but I can make sure you are treated properly in the future.

I don't know why the old manager behaved in the way he did. We will not weasel out of our obligation to our consumers.

I look forward to having the opportunity to redeem our company in your eyes.
 
revjen45, I realize the AR market may appear crowded, but we actually think that there will not be enough of these guns available during this election year and perhaps during the first 6 months after the election.

The Daewoo is a great rifle but the AR is extremely popular and we want to take our little share of this market during this time. Our AR's are 100% made in the US and the quality is going to surprise everyone. (Don't let the MSRP scare you away, the real world "street" prices will be considerably less $.)

The big domestic manufacturers have turned themselves into importers. I think it's time for an importer to become a domestic manufacutrer!
 
Wes Jansen, we are doing more and more projects either partially stateside or entirely in the US. The value of the $ has deriorated so much that manufacturing in the US looks more and more attractive all the time. That and the fact that there are many more restrictions on imported guns that simply don't apply to guns made in the US.

I have some old friends at IWI (formerly IMI) from the days when we did the Jericho pistol project (now Baby Eagle). Perhaps there could be some opportunity to do something with the Tavor here in the US. I do remember though that the Tavor was very expensive when I last discussed it with them. When I see my friend at SHOT next month I'll discuss it with him.
 
I own a CD 1911 that I got secondhand. I'm not sure of the model name, it is blued, with large fixed sights and front serrations on the slide. The parts I could complain about I already replaced. I have to say that the quality of machining on the frame is less than that of RIA. The most noticeable thing is uneven beveling of the magwell with a couple of small chunks of metal not removed. Perhaps this is an older model (serial is CD00439x) and things have improved.

I am curious, the sights are dovetailed and I was told they are original CD ones. IF I wanted to replace them, what would I look for?
 
Hey Mike, any chance of us seeing a list of available firearms that you could bring in from over seas??
 
Thank you for coming to THR and seeking feedback. That speaks volumes about your company. One thing I would like companies to do when they offer AR15s is to offer different barrel profiles other than HBARs or M4 profile barrels. Medium and Gov't profile barrels and midlength gas systems would nice options to have, if at all possible.
 
That's it for tonight guys. I need my beaty rest to get ready for the Ellett Brother;s Dealer Show which starts tomorrow and runs for 3 days here in Columbia, SC Dearlers in the area, come on over if you can. It will operate until Sunday afternoon!
 
well, I have found small problem with my CD Field Tactical, but I think both were Big 5's fault and not yours. the ad that ran in the paper showed the shotgun with a rear ramp sight, and none of the ones in the store had it. also, when I picked up my shotgun from the store, the front sight was ever so slightly bent to the left. It doesnt affect me that much, I mean its a shotgun and not a high accuracy rifle. It functions great, takes down very simply, and I have never had any real problems with it. I think I got a good deal and would buy another CD shotgun in the future ( and just might as a gift for my cousin.)

Thanks for taking the time to create an account to keep up with what it seems you customer service has been letting slide. It speaks volumes about your character, and what you wish to do with the company in the future.

Jamie
 
I own a Turkish made 3.5" 12 gauge pump dipped in real tree from end to end, it's my turkey gun, go figure. While I am overall pleased, it does have a slight problem chambering Winchester 3.5" shells. It seems Winchesters are a bit longer than most other manufacturers, and so requires a double pump to chamber correctly on occasion. Not a big deal as I have switched to the Remington heavy shot 3" shell, but thought you might want to know.
 
I have one of your Zastava Mausers. It is a great gun. Frankly, you should have priced it higher. If Remmington drops the line, definately pick it up. Also, maybe you should look at Brno. They make some good bolt guns still.

I have not had any problems with my Zastava Mauser so I cannot comment on the quality of the customer service department, but asking for input is a good sign.
Mauserguy
 
I only want a 1911 with no front serrations on the slide. I have one and can't stand the looks or way scrapes holsters. From what I see on boards looks like about 50/50 on them I also won't buy pistols with Bill Boards on slide. One of the reasons I like DW bobtail Commander. simple and clean.
 
I only have experience with one of your products, a Hi Power I purchased in 2007. Overall I'd have to say I'm happy with the gun, it shoots well and feeds just about anything.

I did have a small problem with the rear sight not staying put regardless of how often I tightened the set screws, however it was not something that warranted shipping a firearm back and forth and I just fixed it myself.

After several thousand rounds I've had no other problems and remain satisfied with your product. Thanks for dropping by our corner of the internet to check in.
 
Mr Kassner
I have a CD 1911 I bought around 5 years ago.
I was shooting it one day and the safety worked loose and
the spring and plunger plug got lost .

I took it to a local shop a guy fixed it , I thought
but the same thing happened. Didn't lose the parts that time .

I tryed to tighten the female part of the safety and Snapped it .
I am not sure if I sent the warranty card in .
I bought it new . Would I be covered ?

Tryed to explain it the best I could .

Thanks Bill
 
I forgot wanted to ask .
Are you still bringing 1911's in ?
Never see very many anymore .

Bill
 
Not that I have really have ever been interested in a Daly before, the quote above about the shipping being paid both ways is correct from my experience on a S&W 460 mag, I had the frame replaced do to a malformation on the breach face near the firing pin.

After a quick phone call, they emailed me the prepaid pack slip, I brought it in they packed it up and off it went. About a week later it came back, but the sights were way off. Didn't call in about that one figured I could just move the front sights myself.

I did not have to ask for the shipping to be paid.

Things that I use to consider a new firearm, especially a new manufacturer is the responses of others here on the board, this is also why I will NEVER buy a Kimber.

I have actually just made 3 purchases in the last 15 days. I will tell you the reasoning for each.

1. A Springfield TRP 1911, reason: new carry gun, spent about $1500 after TT&L wanted something extremely reliable, tight fit, custom feel, high quality of workmanship with lots of "extras" without having to "bubba" it. Material was also a key component, no alloy frames for me. I found what I wanted within a reasonable price, I almost bought a Springfield Loaded, came "this" close, but decided on the TRP instead, glad I did. I could have bought two of those for the price of the TRP.

Your pistols had not been considered because of one, the word of mouth, two I have no idea of materials used or the quality of workmanship for the price. Customer service is important, warranties are not. Ruger has no declared warranty and I buy plenty of their products and have been extremely happy with their customer service.

If you want to win over someone with your customer service and have your customers screaming from the mountain tops about it, make it better that right, don't just fix the gun, send it back with a trigger job, some complimentary carry sights, an extra magazine, perhaps some custom fitting. Give it that extra touch. Remember it is a pain the rear to send a firearm in a lot of places. In addition to the gas and time spent going down to send it off many just consider getting it fixed by the local smith. I sent a Ruger Blackhawk back in for service that was at least 10 years old had been owned by a few people and someone had mucked with the trigger, I had a new cylinder fit, cost of the part $60 plus shipping. I also asked them to tighten up the trigger and charge me whatever was needed. They only charged me for the price of the cylinder, they replaced all the internals and fitted the new cylinder and paid for shipping back. It came back 2x better than when I sent it in. This lead to 4 other purchases.

Yes, these things are costly. Quality control is key, if it leaves right, it won't come back. It will cost more on your end at first but after time you will reap the rewards. We don't mind paying more for a quality product. Just make sure the quality is there. In addition if you have a huge variation of prices in a single line make a LONG list of what is done to justify the quality and cost. Let us make the decision but if a thousand dollars separates one of the other models and all we can find is added night sites, match barrel and bushing, with a mag well and some checkering, well some really don't care about that. But what was left out is that along with that came another 50 man hours of fitting and reliability testing we might be disappointed with the lower model but happy with the upper one yet still feeling like we got taken.

2. Anyhow, on to the second purchase, a Ruger 10/22 in stainless, base model for plinking added a lot of after market goodies, I already own and love it, never considered another 22 period.

3. A mossberg M590A1, I had actually not considered this at all until I had it suggested to me here on the board, go figure. I was looking for a HD shottie and did primarily all my research on here.

We (THR) are a few thousand individuals that spend untold thousands on firearms per year. I am not sure of the figures but I alone have spent in excess of $3k this year, not including accessories and ammo. Multiply that times a few users here and you see where that goes. This forum is not meant to promote one company or another, but if you want suggestions on how to improve your product offerings or what we look for when we go out to purchase a firearm feel free to ask. Not only are there the members that are on here but we also have friends that do not visit this site. We (THR members) are usually looked to by our friends for firearm purchases and tend to be quite educated in the matter. I have personally been approached by quite a few of my friends and shooting buddies when it came time for them to buy a new firearm for advice.

I personally applaud you for reaching out to our community and getting some face time with the little people!

There are a couple of things to consider when a firearm leaves your door, 1. would I own this? Meaning, would I be happy paying for the asking price for this product in the condition that it is? Or, would I purchase something else if it was MY money?

Another is this, regardless of price, say if your father passed and had left you some firearms (so basically they were free) and in a box rests an heirloom. If you had to match one of your products with any of your competitors at a similar price point high or low so we are not judging on dollar value here what would you rather have in that box? Would it be a Springfield or perhaps a Charles Daly? When you can answer that and justify why you will understand us.

Changes cannot take place overnight, neither can word of mouth. It is hard to be recommended, but even worse to overcome having a QC issue. For some companies will never make it back and will forever be labeled "junk". Growth is slow and hard, so is protecting margin while maintaining a competitive price point. I would not recommend selling something cheap just to get a piece out the door with your name on it. Sell it under a different name if that is what you wish, protect your brand image with your higher offerings. Do not lump all your products from a low to high price point under the same name you will kill yourself. Try something like "The such and such" by Charles Daly with a tag line of "it ain't pretty but it will outlast you". Something that illustrates a workhorse or basic line lacking the fine finish. Keep your higher end offerings separate but detail as said above what exactly has been done, you will find more that people will drop the extra cash if they know what they are getting. In addition give reasonings to why certain things are done. We are not gunsmiths, but some of us play one on the boards here. We may not know what a custom slide to frame fit does, or guaranteeing 90% or better lug engagement. I bet your smith does though. Tell us what makes a Daly a Daly by model and why we should own one. If I was Joe Schmo and had $1500 to drop on a nice 1911 and didn't know how to research I would just go to the website and read. Do you know how little info there is listed on each firearm out there? It is astounding, they ask so much for in $$$ but with nothing to back it up. If it weren't for this site I most likely would not have spent what I did. Educate your consumers, be the first!

That being said, once again thanks for dropping by!
 
I owned a Charles Daly 1911 once. I bought it, took it home, inspected/cleaned/lubed it and took it to the range the next day. That pistol did not return home with me as another gentleman at the range wanted the gun far worse than I did. I did however take home more than twice what I payed for that gun I bought used.

I applaud the stance your company has taken with California over the micro stamping and am considering another one of your pistols (for my purchase after the next gun I buy). One reason I am considering one of your products for purchase is because of your stance with California even tough you do not produce a gun in the configuration I want (well no one I have found does).
 
I applaud you for your stance here.

I only have one gripe about my Daly Double Action (DDA) .45acp... That is that I cannot find extra magazines for it.

I purchased the firearm used, apparently after the company stopped importing it. It was made by Bul in Israel, and is one of the sweetest shooters I have.

Question: Many "lifetime warranties" honor whomever currently owns the item (RCBS, Craftsman, even the often bemoaned High Point IIRC) Does this apply to the Charles Daly name?
 
Unhappy with CD

Four or five years ago I bought a Charles Daly pump shotgun (forget the model number). Bought as a present for my 14-yr-old son, the gun failed to fire when you pulled the trigger. This happened (or, didn't happen) with several brands of ammunition. We sent it back to Charles Daly, with a note explaining the problem. They sent it back saying it was repaired. Took out gun and it still failed to fire! Consequently, son missed duck season. Called CD Customer Service, explained I was not happy with their "repair" since they didn't do anything. Sent it back again. Again, shotgun is returned to us. Again, shotgun does not fire when you pull the trigger. Called CD AGAIN , explained that it still will not fire, that several experienced shotgunners have looked the gun over, tried to fire it, offered several suggestions - none of which had any effect. Got into a very heated discussion with the CD Customer Service Rep who insisted there was nothing wrong with the gun.

Sold the POS. Bought son a Remington.

Charles Daly, I hope this will help you to improve your Customer Service Department. Hope to hear good things in the future from your company.

ReddogIII
 
charles daly- don't own any of your guns, but your continued presence here could change that - i really like to be able to air stuff out w/ somebody who has the authority to say yes or no, and that is the final word.

now... about the ar-15... if you can bring them in w/ 16-18" lightweight barrels (pencil barrels, whatever), and assuming quality is fair for the price (no cast receivers, please, thanks) i'll probably take a half dozen.

i am sick to death of h-bars and m-4 profiles. my last 3 ar's were custom builds (by a 'smith out in virginia) just so i could get the barrel i wanted - no other reason.

anyway, thank you for your efforts and presence, here.
 
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