Companies with good or bad customer service?

[InkEd]

I don't have any horror stories but I did have to argue with Springfield Armory about my 1911 repair a little bit. I had to send a gun back to the S&W factory for service, after their authorized service center didn't do a satisfactory job on a revolver.

Fortunately, I haven't had any other guns that needed to be sent in for work. Kahr was nice and mailed me some new grip screws for free when I lost one. Hogue was great and sent me a new grip when the seam of one split apart. Ruger seems to have the quickest response time for answering just general questions or correspondence.

 

[lightman]

I just broke the second plastic latch on my Dillon brass seperator.A simple phone call had two new ones on the way.I offered to pay,and was told no.Thanks,Dillon. Lightman

 

[frankd4]

Dillion is the best ever FN took four months to fix my brand new shot gun.

 

[Millwright]

Companies with bad customer service haven't learned the basic aphorism of sales.......Salesmanship/advertising gets the customers; service keeps them ! Looked at in a cost/benefit ratio its far cheaper to keep the customer you have than to find a new one ! >MW

 

[doc540]

Dawson

OUTSTANDING!