AZ Hawkeye
Member
- Joined
- May 14, 2011
- Messages
- 76
This thread sums up why I just recently purchased another Gen 3 Glock rather than a Gen 4...
Differences I noticed Between Gen4 G19 and Gen2 G19
- Thread starter SGT Duffman
- Start date
- Status
Apocalypse-Now
Member
^^your post sums up nonsense.
If you did bother to read the thread, you'd know bad extractors are coming in gen 3 and 4's.
If you did bother to read the thread, you'd know bad extractors are coming in gen 3 and 4's.
SGT Duffman
Member
I don't buy the cheap ammo or low powered ammo excuse. WWB is a factory load made to SAAMI specifications and thus should function in any production pistol. Saying it's made for one type of ammunition is ridiculous. I've ordered more ammo (250 rd UMC Mega Pack in 115gr, 100rds of 124gr Am Eag FMJ, 150 rds of 115gr Am Eag FMJ) and made some reloads (CCI small pistol primers, Win brass, 4.0gr Win 231, and 115gr Rem FMJ), but I don't want to shoot the reloads until it has proven reliable with factory ammo, which it hasn't.
That said even though it hadn't "malfunctioned" after the first 100 rds it continues throwing brass extremely erratically. Sometimes forward, sometimes left, sometimes right, sometimes into my face, sometimes they just trickle out of the side. Though that may not have malfunctioned again YET, if the ejection issue isn't addressed it very well might. I think the issue has been addressed by replacing the Glock extractor with a Lone Wold Dist. extractor. I'm going to hold off shooting it more for a little bit because 1) I need the ammo I ordered 2) I would like to replace the recoil spring assembly with whatever version it is now that Glock claimed they'll be sending me. So I don't have to keep starting the round count over and over. I want to get it to where I think there will be no more issues, then check and find out.
On a side note I still haven't received the Email from Glock detailing the return instructions or any of the parts they said they were sending (Recoil spring assembly 04-1-1 and replacement extractor) nor have they called me back from when I returned a call and left a message on June 8th.
Want to see what extraction issues the new guns of either Gen 3 or Gen 4 have? See this. The problem seems more pronounced in Gen 4 guns, but both generations of the new production guns do this from my understanding due to a new manufacturing process with their extractors. Skip to ~3 minute mark, or watch the whole thing.
http://www.youtube.com/watch?v=wkHEdNx0Mk4
That said even though it hadn't "malfunctioned" after the first 100 rds it continues throwing brass extremely erratically. Sometimes forward, sometimes left, sometimes right, sometimes into my face, sometimes they just trickle out of the side. Though that may not have malfunctioned again YET, if the ejection issue isn't addressed it very well might. I think the issue has been addressed by replacing the Glock extractor with a Lone Wold Dist. extractor. I'm going to hold off shooting it more for a little bit because 1) I need the ammo I ordered 2) I would like to replace the recoil spring assembly with whatever version it is now that Glock claimed they'll be sending me. So I don't have to keep starting the round count over and over. I want to get it to where I think there will be no more issues, then check and find out.
On a side note I still haven't received the Email from Glock detailing the return instructions or any of the parts they said they were sending (Recoil spring assembly 04-1-1 and replacement extractor) nor have they called me back from when I returned a call and left a message on June 8th.
Want to see what extraction issues the new guns of either Gen 3 or Gen 4 have? See this. The problem seems more pronounced in Gen 4 guns, but both generations of the new production guns do this from my understanding due to a new manufacturing process with their extractors. Skip to ~3 minute mark, or watch the whole thing.
http://www.youtube.com/watch?v=wkHEdNx0Mk4
SGT Duffman
Member
Still no Email or return call from the message I left June 8th. It's too bad Glock has such horrible CS. I'm not entirely certain I'll ever get a replacement spring or extractor from them. I might try calling them again this week and see what's going on, but given the experiences I've had the rest of the time dealing with this, I'm not optimistic I'll be able to get anyone on the phone.
Apocalypse-Now
Member
^^told ya lol
i hated having to pay for new extractors out of pocket, but it's a lot better than the headache of dealing with glock's cust serv.
i hated having to pay for new extractors out of pocket, but it's a lot better than the headache of dealing with glock's cust serv.
SGT Duffman
Member
Ya I actually thought the one guy I talked with might take care of me. Jokes on me though. I haven't tried calling them again yet, been busy with life. I may still try later this week, but I doubt I'll be able to get a hold of anyone useful. If I do somehow manage to get someone knowledgeable on the line, they'll probably do the same thing they did last time and promise me the moon and the stars to get me off the phone, then I'll have to do the same thing again in another month.
For anyone still keeping track, I have unsuccessfully been dealing with Glock customer service since May 9th. today is June 22nd. I wouldn't normally post anything about having an issue with a company, but this has become such a drawn out headache I wanted a record of it made for anyone else with the same problems, and also something I could refer back to and keep track of whats been done.
I've got the ammo to try this thing again but I want to replace the spring with whatever generation spring they're on now before I do. 4th gen spring for the Gen 4 gun last time I talked to them, maybe there are 2 new ones since then, who knows. Maybe they're still out because they're frantically trying to replace the recoil spring assembly hoping to fix what appears to be a widespread problem. If it wasn't widespread I would assume they wouldn't have been out of recoil assemblies for the last 2 months with no idea when they'll get more. What a disappointment.
For anyone still keeping track, I have unsuccessfully been dealing with Glock customer service since May 9th. today is June 22nd. I wouldn't normally post anything about having an issue with a company, but this has become such a drawn out headache I wanted a record of it made for anyone else with the same problems, and also something I could refer back to and keep track of whats been done.
I've got the ammo to try this thing again but I want to replace the spring with whatever generation spring they're on now before I do. 4th gen spring for the Gen 4 gun last time I talked to them, maybe there are 2 new ones since then, who knows. Maybe they're still out because they're frantically trying to replace the recoil spring assembly hoping to fix what appears to be a widespread problem. If it wasn't widespread I would assume they wouldn't have been out of recoil assemblies for the last 2 months with no idea when they'll get more. What a disappointment.
voyager4520
Member
Which recoil assembly do you have in your Gen4 G19? The 04 is the latest that Glock is willing to send out to people. Some lucky people got the 04-1 already installed in theirs when they bought them, but Glock is not sending that recoil assembly out to anyone and a few of their techs have even said it was a mistake that some guns had those when they shipped.
The 04-1 is slightly different, the larger outer spring takes up more length of the overall length of the assembly, and the muzzle cap of the guide rod is sloped as it goes toward the center of the rod so that it won't pinch the hole in the slide. If you can examine a Gen4 G21, the guide rod is pretty much the exact same thing.
I've found that most of the techs, and most of Glock USA for that matter, have no idea what the core of the company is up to until they receive the newest parts. So the 04-1 may indeed be the new standard, but the techs here in the US won't know it until they start receiving the 04-1's in place of the 04's.
If you're still experiencing malfunctions or brass-to-the-face with your 04 spring, leave the slide locked open for like a month, then take the gun to the range. Most people who've tried that had no more malfunctions, it seems even the weaker-spring version needs to be "broken-in".
The 04-1 is slightly different, the larger outer spring takes up more length of the overall length of the assembly, and the muzzle cap of the guide rod is sloped as it goes toward the center of the rod so that it won't pinch the hole in the slide. If you can examine a Gen4 G21, the guide rod is pretty much the exact same thing.
I've found that most of the techs, and most of Glock USA for that matter, have no idea what the core of the company is up to until they receive the newest parts. So the 04-1 may indeed be the new standard, but the techs here in the US won't know it until they start receiving the 04-1's in place of the 04's.
If you're still experiencing malfunctions or brass-to-the-face with your 04 spring, leave the slide locked open for like a month, then take the gun to the range. Most people who've tried that had no more malfunctions, it seems even the weaker-spring version needs to be "broken-in".
voyager4520
Member
I just went to the range again with my G27 on Sunday. I hadn't payed too much attention to the spent casings in the past, but examining them from this last range trip they look very similar to yours. Plus I had some brass markings on the ejection port of the slide that I had to scrub out with a copper bore brush and some Hoppe's #9. I also noticed that some of the casings were ejecting straight up, hitting the ceiling of my shooting stall, and bounced straight back down on top of my head.
I'll try a Lone Wolf extractor as soon as I can. This is pretty disappointing. I read on another forum that someone else with a G27 with MIM extractor was getting hit in the face with some of his spent casings. He smoothed out the top and bottom of his extractor on a sharpening stone, tried it again at the range recently, and all of his spent casings eject consistently back and to the right now. No more brass to the face.
Here's a picture showing where on my ejection port the brass was apparently scraping against(click picture to view larger):
SwampWolf
Member
I have to agree with you here, Sarge. I have many semi-auto pistols and I have never had one release the slide when I didn't either "slingshot" the slide or deliberately depress the slide-release. If one ever does, I'll either get it fixed or get rid of it. The slide should get released on my terms and at my direction, not when the pistol randomly decides to release it (or not). I understand that some people actually like the idea of the pistol releasing the slide when the magazine is inserted and I suppose it could be an advantage in terms of a speedier reload. But if the manual doesn't say that the premature release is normal-then it's by definition abnormal. And, sorry, I don't want a pistol that is performing abnormally. Maybe I'm also too "finicky".
I absolutely agree with you here too. If a pistol-especially one slated for self-defense duties-is too "finicky" to handle inexpensive ammunition that, as you say, conforms to SAAMI specifications, I want no part of it. Way too many people try to absolve the inherent fault and shortcomings of a pistol that they've been brand-washed to love, no matter what (and I'm not just pointing my finger at Glock fanboys), by blaming "cheap" ammunition, uncleaned magazines, limp-wristing, running it "too wet" or "too dry", insufficient "break-in", and whatever else comes to mind (some of which, however, might, in fact, have some validity in some cases).
Finally, I'm personally disgusted and offended with the pathetic customer "service" you've been receiving (or not getting) from Glock for well over a month now. I'm partial to a couple or more firearm brands myself but if I ever experienced the kind of shoddy treatment from them that you have been getting from Glock, I'd do exactly what ForumSurfer advocates: "Bad customer service always forces me to switch brands."
Tequila jake
Member
SGT Duffman,
I've never even fired a Glock, but your posts and the others have definitely convinced me not to buy one. I've had a Kahr PM9 that had some FTF/FTE problems, a S&W M&P9 that never had any problems but the grip was too big for my small hands, a Walther PPS that was good with everything else but wouldn't reliably feed Fiocchi Extrema XTPs, and I now own a Ruger SR9. I had one FTF with the Ruger in the first 100 rounds, but since then it gobbles up everything and spits it out with no problem and fits me just fine. In fact, it's boringly reliable--which is exactly what I want.
Tequila Jake
I've never even fired a Glock, but your posts and the others have definitely convinced me not to buy one. I've had a Kahr PM9 that had some FTF/FTE problems, a S&W M&P9 that never had any problems but the grip was too big for my small hands, a Walther PPS that was good with everything else but wouldn't reliably feed Fiocchi Extrema XTPs, and I now own a Ruger SR9. I had one FTF with the Ruger in the first 100 rounds, but since then it gobbles up everything and spits it out with no problem and fits me just fine. In fact, it's boringly reliable--which is exactly what I want.
Tequila Jake
Apocalypse-Now
Member
this is true. those GA guys are largely clueless when you call them. they never even heard of the 0-4-1 spring when folks first starting calling them to get it after hearing of it online. they're also shady. when i called about the two bad extractors i had, they claimed there's been no reported issues with them LOL........ "first time we've heard about bad extractors". give me a break......
voyager4520
Member
A little update, some people on another forum are reporting that there's now an 04-2 guide rod. One person saw it on recently received Gen4 G19's at his local gun shop, others have called Glock asking about it and told that the new 04-2 assembly will be shipped to them right away.
The same person who first reported seeing the 04-2 on new guns at the gun store said it appears they have old-style extractors as well.
I've not seen any pictures to confirm either. But it's just my luck Glock would switch back to the old style extractors literally the day after I ordered my LWD extractor.
The same person who first reported seeing the 04-2 on new guns at the gun store said it appears they have old-style extractors as well.
I've not seen any pictures to confirm either. But it's just my luck Glock would switch back to the old style extractors literally the day after I ordered my LWD extractor.
Apocalypse-Now
Member
^^there's now a 4th updated recoil spring for gen4 g19's?
REAPER4206969
Member
*facepalm*
SGT Duffman
Member
That sounds like what I was told when I talked to the last Glock CS guy. The one that seemed generally knowledgeable and helpful. He's also the one who agreed to send me an extractor which never happened. He did however say they were on extractor 04-1 1 whatever that means. They had made further modifications to the 04-1, so there is another one or maybe it was a numeral marking for 2, but 04 is not the "new" one and the 04-1 has been further upgraded or modified to 04-1-1 or 04-1.1 or however they've chosen to annotate it. The Gen 4 pistol is indeed on the 4th iteration of the recoil spring assembly, or at least that's what I was told on June 2, 2011. That is why they are completely out of them and have no idea when they'll be available for shipment. For details on that see post #40.
I still haven't received an email detailing return instructions or a replacement recoil spring assembly or extractor like I was told they'd send. I haven't had a chance to try calling them again. Anthony Burdett still hasn't returned a call from the message I left on June 8th. So I have little to no hope of ever getting a hold of anyone over there. Until I get a few days basically with nothing going on, I don't think I'll be able to play enough phone tag with them to talk to somebody.
I'm thinking of emailing the woman who sent me their LE pricing charts, but I'm sure she knows nothing about this type of stuff. If they ever emailed me the return instructions like they said they were going to, I would have an address for someone I could ask things, maybe that's why they never sent it. God help them if their email address ever got online. They wouldn't be able to do that crap they do now, because there would be printed records of all the interactions you've had with them and the timestamps on everything.
I still haven't received an email detailing return instructions or a replacement recoil spring assembly or extractor like I was told they'd send. I haven't had a chance to try calling them again. Anthony Burdett still hasn't returned a call from the message I left on June 8th. So I have little to no hope of ever getting a hold of anyone over there. Until I get a few days basically with nothing going on, I don't think I'll be able to play enough phone tag with them to talk to somebody.
I'm thinking of emailing the woman who sent me their LE pricing charts, but I'm sure she knows nothing about this type of stuff. If they ever emailed me the return instructions like they said they were going to, I would have an address for someone I could ask things, maybe that's why they never sent it. God help them if their email address ever got online. They wouldn't be able to do that crap they do now, because there would be printed records of all the interactions you've had with them and the timestamps on everything.
SGT Duffman
Member
Well.... this might be part of the reason Burdett has never returned my call. Technical Services Representative indeed.
http://www.peekyou.com/work/glock
http://www.peekyou.com/anthony_burdett/12673397
Seems to be a very professional Glock employee. Which he's demonstrating by displaying the Glock motto. Scary how easy it is to find dirt on people with the internet. I just put his name and Glock in Google and did a search, and there he is, representing Glock to a T.
http://www.peekyou.com/work/glock
http://www.peekyou.com/anthony_burdett/12673397
Seems to be a very professional Glock employee. Which he's demonstrating by displaying the Glock motto. Scary how easy it is to find dirt on people with the internet. I just put his name and Glock in Google and did a search, and there he is, representing Glock to a T.
SGT Duffman
Member
Maybe I should try Chad Mathis or Paul Jannuzzo instead, at least they aren't flipping me off. I suspect getting a hold of Jannuzzo might be near impossible. He's way up the chain. If I can't talk to the customer service people I'm pretty sure they won't let me talk to the VP.
voyager4520
Member
After seeing improvement with some, no improvement with others I'm starting to think there's more going on than just the extractor and guide rod. Especially with Gen3 guide rods with adaptors in Gen4. I thought the only other culprit would be the Gen4 guide rod and when that's eliminated problems are still happening.
I just got my LWD extractor for my Gen3 G27 yesterday. Upon inspection it looked very clean. It's obvious that it's cast, which I don't see being any problem at all, I just wanted to state that observation. There was a tiny bit of excess metal apparently from the casting process, about the size of the head of a pin. I ground it down with a 1000 grit sharpening rod. I got it ground down about halfway, then did one firm pass with the rod and the bit of metal just flew off of the extractor. I then smoothed it out nice and flush and it looks fine now. In the picture below, I drew an arrow on a picture of a Glock factory extractor to show where the little piece of excess metal was located. It was right in that corner, and from that perspective it would be protruding toward you.
EDIT:
I installed my LWD extractor last night, no telling when I'll be able to make it to the range though. I detail strip cleaned my G23 at the same time which has the original (non-MIM) extractor and got a chance to compare all three extractors.
My G23 has test-fire date in 2004. Looking closely, I think the original Glock extractor is cast. If so, it's the smoothest and most crisp casting I've ever seen. There's a number marking between the cylindrical portion and the claw of the extractor, where you'd normally see a cast line on the LWD extractor. This number marking looks like it was cast, it's not very clear but it looks like either a 12 or a 17. After nearly 1,500 rounds there's very little wear on that extractor, just where the firing pin safety rubs against it and on the bottom face of it. There's absolutely no wear on the claw of the extractor. It's confusing because it looks cast, but the front face of the extractor that you see through the ejection port has what look like machining marks.
The LWD looks like a copy of the original Glock extractor, though it's apparently not the same iteration of extractor as what came in my G23. The groove where the firing pin safety catches into has a rounded off ledge on my G23 extractor. The LWD extractor has that rounded off ledge reaching beyond the groove for the firing pin safety. I don't know if the LWD is a copy of an original Glock extractor that was earlier than my G23 extractor or later, but I suspect it was an earlier one.
Now for the MIM extractor in my G27, test-fired 2009, nearly 1,500 rounds as well. There's a number on the flat face of the cylindrical portion, a very faint "4". It has the raised part on top with the sprue mark in the middle. It does not have the "dip" around the sprue mark. I now suspect that Glock changed the mold and added the dip so the sprue mark wouldn't cause as much interference, instead of finding a way to remove the sprue mark after manufacture. The claw of this extractor is wearing pretty badly, if I run a q-tip across it the cotton will get stuck on the rough edges. There's another rough edge on the cylindrical portion of the extractor, closest to the claw. And more rough portions at either extreme end of where the firing pin safety engages it. My conclusion is that this metal is relatively soft. I could try to polish the raised parts off of the extractor to make it work better, but seeing how soft this metal is I don't see the point, the claw of the extractor looks like it'll be shot in another couple thousand rounds.
I just got my LWD extractor for my Gen3 G27 yesterday. Upon inspection it looked very clean. It's obvious that it's cast, which I don't see being any problem at all, I just wanted to state that observation. There was a tiny bit of excess metal apparently from the casting process, about the size of the head of a pin. I ground it down with a 1000 grit sharpening rod. I got it ground down about halfway, then did one firm pass with the rod and the bit of metal just flew off of the extractor. I then smoothed it out nice and flush and it looks fine now. In the picture below, I drew an arrow on a picture of a Glock factory extractor to show where the little piece of excess metal was located. It was right in that corner, and from that perspective it would be protruding toward you.
EDIT:
I installed my LWD extractor last night, no telling when I'll be able to make it to the range though. I detail strip cleaned my G23 at the same time which has the original (non-MIM) extractor and got a chance to compare all three extractors.
My G23 has test-fire date in 2004. Looking closely, I think the original Glock extractor is cast. If so, it's the smoothest and most crisp casting I've ever seen. There's a number marking between the cylindrical portion and the claw of the extractor, where you'd normally see a cast line on the LWD extractor. This number marking looks like it was cast, it's not very clear but it looks like either a 12 or a 17. After nearly 1,500 rounds there's very little wear on that extractor, just where the firing pin safety rubs against it and on the bottom face of it. There's absolutely no wear on the claw of the extractor. It's confusing because it looks cast, but the front face of the extractor that you see through the ejection port has what look like machining marks.
The LWD looks like a copy of the original Glock extractor, though it's apparently not the same iteration of extractor as what came in my G23. The groove where the firing pin safety catches into has a rounded off ledge on my G23 extractor. The LWD extractor has that rounded off ledge reaching beyond the groove for the firing pin safety. I don't know if the LWD is a copy of an original Glock extractor that was earlier than my G23 extractor or later, but I suspect it was an earlier one.
Now for the MIM extractor in my G27, test-fired 2009, nearly 1,500 rounds as well. There's a number on the flat face of the cylindrical portion, a very faint "4". It has the raised part on top with the sprue mark in the middle. It does not have the "dip" around the sprue mark. I now suspect that Glock changed the mold and added the dip so the sprue mark wouldn't cause as much interference, instead of finding a way to remove the sprue mark after manufacture. The claw of this extractor is wearing pretty badly, if I run a q-tip across it the cotton will get stuck on the rough edges. There's another rough edge on the cylindrical portion of the extractor, closest to the claw. And more rough portions at either extreme end of where the firing pin safety engages it. My conclusion is that this metal is relatively soft. I could try to polish the raised parts off of the extractor to make it work better, but seeing how soft this metal is I don't see the point, the claw of the extractor looks like it'll be shot in another couple thousand rounds.
Last edited:
SGT Duffman
Member
7/8/2011
I called Glock several times again today...
First I called at 1200pm PST or 3pm for Glock, and was transferred to 2 wrong departments. So I hung up and tried again.
Called back at 1203 and asked for Dan again and I'm assuming I was sent to the right person, but I don't know because it went straight to voice mail and didn't say who it was.
Called again at 1206 and asked to be transferred to Technical Services against my better judgment, and was put on hold for 25 minutes. Lucky me, Dan answered the phone with about 5 minutes to spare. Glock will disconnect you if you're static for 30 minutes. They took all my info again, and promised to send the latest and greatest recoil spring assembly with a rush on it, but I got no love this time with regards to the extractor, so it doesn't look like I'll be getting a new Glock extractor to try. If past experience is any indication I won't be getting a recoil spring assembly either. I guess we'll see next week or the week after, I don't what a rush is to Glock, but it's Friday so at the earliest it will be next week. More likely it will be never like the last 3 times they've "sent" me a recoil spring assembly.
I called Glock several times again today...
First I called at 1200pm PST or 3pm for Glock, and was transferred to 2 wrong departments. So I hung up and tried again.
Called back at 1203 and asked for Dan again and I'm assuming I was sent to the right person, but I don't know because it went straight to voice mail and didn't say who it was.
Called again at 1206 and asked to be transferred to Technical Services against my better judgment, and was put on hold for 25 minutes. Lucky me, Dan answered the phone with about 5 minutes to spare. Glock will disconnect you if you're static for 30 minutes. They took all my info again, and promised to send the latest and greatest recoil spring assembly with a rush on it, but I got no love this time with regards to the extractor, so it doesn't look like I'll be getting a new Glock extractor to try. If past experience is any indication I won't be getting a recoil spring assembly either. I guess we'll see next week or the week after, I don't what a rush is to Glock, but it's Friday so at the earliest it will be next week. More likely it will be never like the last 3 times they've "sent" me a recoil spring assembly.
voyager4520
Member
This guy on another forum said he's been waiting for quite a while for a new guide rod as well. He finally talked to a supervisor with Glock customer service who told him that looking through the computer, he was never put on a list for a new guide rod in the first place. The supervisor said he personally walked a new guide rod over to the shipping department to have it shipped to him right away.
See here: http://www.glocktalk.com/forums/showpost.php?p=17615365&postcount=171
See here: http://www.glocktalk.com/forums/showpost.php?p=17615365&postcount=171
SGT Duffman
Member
I wouldn't be surprised if I end up having to do the same thing. Glock CS seems pretty good at whispering sweet nothings in your ear. Some of them are very obviously more knowledgeable than others, but thus far none of them have actually been helpful. This is the 4th time they've "sent" me one. We'll see. There's always an excuse but never a reason. They already got your money, maybe they're hoping you'll break down and just go buy a new recoil spring assembly so they can get more of your money, I don't know. This whole ordeal has left me pretty pissed off, and I've gone from liking Glock to hating them. I can't imagine if this was my only carry piece, I'd be livid. So far it's taken them from May 9 until to July 11 to accomplish nothing. They've answered the phone fewer than a half dozen times out of more than a dozen calls, said they "sent" me a new recoil spring assembly 4 times, a new extractor once, and return instructions 3 times (twice they said they would email and one of those times they said they would send instructions by mail as well) and I'm no better off than when I started. I've gotten nothing from them, no explanation, no parts, no replies, no return instructions, or return phone calls from when I've left messages.
At this point I would strongly urge people considering buying a new Glock not to do so. Not Gen 4, not Gen 3, no new production Glock. If you can find a deal on an older model (Gen 1-3 produced before ~2009) go for it, you probably won't need customer service. If you're looking at a new gun, get something else. There are plenty of other polymer framed compact semi automatics on the market that are reliable, and you won't have to deal with the headache of Glocks Customer Service.
If you've got a Glock that isn't having problems, great. You're probably in the majority. If you have a problem, I'm sorry, you're going to go through hell trying to get it sorted out. I'd like to think they care about their customers (I bought mine as an LE purchase for being retired military) but they don't. If you aren't a major purchaser doing large scale contract buys, you're not going to get the help you need. If you have no reservations about doing the work yourself or aren't concerned about the liability of aftermarket parts in your gun for your purposes, you could fix it yourself. Any person with any mechanical ability what so ever could perform any work there is to do on a Glock with aftermarket parts, using no more than a punch, a rag, a wooden/plastic/rubber mallet, and your hands. The whole operation is held together with about 3 pins, there are some smaller more intricate parts but most things could be bought or replaced as sub assemblies. They're easy guns to disassemble and work on, and parts are cheap, but customer service is nonexistent, so I won't be getting another one.
At this point I would strongly urge people considering buying a new Glock not to do so. Not Gen 4, not Gen 3, no new production Glock. If you can find a deal on an older model (Gen 1-3 produced before ~2009) go for it, you probably won't need customer service. If you're looking at a new gun, get something else. There are plenty of other polymer framed compact semi automatics on the market that are reliable, and you won't have to deal with the headache of Glocks Customer Service.
If you've got a Glock that isn't having problems, great. You're probably in the majority. If you have a problem, I'm sorry, you're going to go through hell trying to get it sorted out. I'd like to think they care about their customers (I bought mine as an LE purchase for being retired military) but they don't. If you aren't a major purchaser doing large scale contract buys, you're not going to get the help you need. If you have no reservations about doing the work yourself or aren't concerned about the liability of aftermarket parts in your gun for your purposes, you could fix it yourself. Any person with any mechanical ability what so ever could perform any work there is to do on a Glock with aftermarket parts, using no more than a punch, a rag, a wooden/plastic/rubber mallet, and your hands. The whole operation is held together with about 3 pins, there are some smaller more intricate parts but most things could be bought or replaced as sub assemblies. They're easy guns to disassemble and work on, and parts are cheap, but customer service is nonexistent, so I won't be getting another one.
SGT Duffman
Member
If anyone is interested, I'm going to wait another week for their recoil spring assembly to show up this time. If not I'll try one more time to get one from them, after that I'm going to consider it a loss, and continue the "break in" and fire off at least a thousand rounds. Got 250rds of UMC Value pack in 115gr FMJ, 150rds American Eagle 115gr FMJ, 100rds American Eagle 124gr FMJ, and I haven't decided on the rest yet. Almost certainly some WWB 115gr FMJ, but I'm not sure how much, then maybe some UMC HP or something if I can find it around. I want to shoot some heavier stuff and some HP through it but that will depend on what I can find at what prices. I'll shoot some reloads too but not until I pass 1,000. I want to make sure any problems that might occur are the guns fault not mine.
tinygnat219
Member
SGT Duffman,
Not sure what to tell you on this one. My Gen 4 19's been running like a clock with over 3000 rounds through it. It hasn't had one jam, FTF, or FTE. It just goes Bang. I feed it Blazer aluminum, Wolf Steel Cased ammo, and the usual fodder of different brass FMJ and JHP.
Not sure what to tell you on this one. My Gen 4 19's been running like a clock with over 3000 rounds through it. It hasn't had one jam, FTF, or FTE. It just goes Bang. I feed it Blazer aluminum, Wolf Steel Cased ammo, and the usual fodder of different brass FMJ and JHP.
voyager4520
Member
The guy who had the ordeal trying to get the latest guide rod just got his 0-4-2 for his Gen4 G19: http://www.glocktalk.com/forums/showthread.php?t=1355671
It isn't visibly different from the 0-4-1 as far as I can tell. If they changed anything from the 0-4-1 it was likely the spring weights.
SGT Duffman
Member
7/15/2011 Still nothing since they promised to rush out a spring for the 4th time on the 8th of July. They promised to send the first one on May 8th. It's only been a week since the last time they whispered sweet nasties in my ear, so we'll see. Vegas wouldn't carry the odds of me getting a spring though. That dude over on GlockTalk got his in 2 days...after harassing them for 2 months. I've got him beat by a couple weeks so I figure I'm due.
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