Hi everybody, I was reading some threads here about retail transactions namely Eric the holster maker and Bearcoat the "refinisher". In Eric's case he admitted he made a mistake and apologised and offered to refund peoples money without too much fuss. Bearcoat seemed to go out of its way to avoid making its customer happy.
How hard is it to treat a customer reasonably well? I know that craftmanship can take time and unforseen things can happen to a small shop. I don't need the lowest price but a decent one, I just need a commitment to have something completed at a certain date and communication if something is messed up.
I will never use bearcoat but may buy a CZ holster from Eric based on the threads here. There internet makes our shoooting community smaller like a bunch of people on an old party line and I figure there are plenty of people to take my business to that have good customer service.
I work in a big place and I know we have different problems than a small shop. I have also worked in retail which over the course of one "holiday" season made me really dislike some customers and change jobs.
Is good customer service too hard or expensive for modern business?
pete
How hard is it to treat a customer reasonably well? I know that craftmanship can take time and unforseen things can happen to a small shop. I don't need the lowest price but a decent one, I just need a commitment to have something completed at a certain date and communication if something is messed up.
I will never use bearcoat but may buy a CZ holster from Eric based on the threads here. There internet makes our shoooting community smaller like a bunch of people on an old party line and I figure there are plenty of people to take my business to that have good customer service.
I work in a big place and I know we have different problems than a small shop. I have also worked in retail which over the course of one "holiday" season made me really dislike some customers and change jobs.
Is good customer service too hard or expensive for modern business?
pete