More FedEx Clerk Ignorance
- Thread starter g_gunter
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American_Pit_Bull
Member
I will only use FedEx when shipping and I always bring a copy of thier regs regarding firearms to expedite the process.
I also always inform them that it is a firearm, although not required by law.
(For insurance reasons)
Deanimator
Member
I had a recent experience shipping my Model 29-2 back to S&W for refinishing. I'd previously sent the same gun back to S&W for repair via Fedex and even had a copy of the receipt in front of me. S&W was paying for the shipment, so I called Fedex to make sure they would pick up a firearm, to avoid the five mile drive to their office. The girl told me that I could ONLY ship if I had an FFL. I told her that not only was that incorrect, but that I had the receipt in front of me from my having shipped it from one of their offices last year. She didn't want to listen, so I asked to speak to a supervisor, who confirmed that as long as the sender or recipient was a dealer, mfgr, etc., it was ok.
Neo-Luddite
Member
Phone first--talk to the manager
It may be a longer drive, but call ahead and ship from a larger World Ship Center and don't use a smaller FedEx-Kinko's or simliar as they really are not set up to handle firearms (security is an issue). Or if you need to use a smaller center, there is no need to wack anyone over the head with the 'regs' about anything. Just call ahead and make sure there is someone there that is ready to take care of you. Having it packed and ready to go is helpful, too. If you ship a lot of weapons ask for a bunch of empty 'white' fedex boxes to take home for later--they're free. Get the name of the person you talked to on the phone--ask for the manager up front--why not? If an item is coming in that needs to be secured carefully you'll be doing them a favor as well and you won't be (potentially) freaking out the 17 year old girl at the counter who will end up having to defer to someone higher up the chain of command anyway.
It may be a longer drive, but call ahead and ship from a larger World Ship Center and don't use a smaller FedEx-Kinko's or simliar as they really are not set up to handle firearms (security is an issue). Or if you need to use a smaller center, there is no need to wack anyone over the head with the 'regs' about anything. Just call ahead and make sure there is someone there that is ready to take care of you. Having it packed and ready to go is helpful, too. If you ship a lot of weapons ask for a bunch of empty 'white' fedex boxes to take home for later--they're free. Get the name of the person you talked to on the phone--ask for the manager up front--why not? If an item is coming in that needs to be secured carefully you'll be doing them a favor as well and you won't be (potentially) freaking out the 17 year old girl at the counter who will end up having to defer to someone higher up the chain of command anyway.
I would be willing to bet that they are misquoting this part of their policy...
http://www.fedex.com/us/services/terms/us.html#firearms
Which states:
"The outside of the package must not be marked, labeled or otherwise identify that the package contains a firearm. Firearms shipments cannot be placed in a FedEx Express Drop Box."
Leave out the word "drop" and it would explain the clerks mistaken understanding of the FedEx policy. I also have been told I couldn't use a FedEx box, however, at the time I didn't know any better and listened to her.
bogie
Member
If people put as much effort into a little simple chat with the employee and the manager as they do into bitching about it on the internet, FedEx would be shipping boomsticks for free.
On the insurance problem with FedEx and UPS in my state NH the insurance commissioner say's they take insurance money they pay the claim, if not they will be taken to task for NOT being a registered insurance company/agent with the state.
This has saved problems with their insurance companies for our shop. Also our collection agent is a blond lipsticked pit bull with an attitude. (God bless her) Every claim we have made with UPS we have one with interest and fee’s. They break or loose it they pay for it.
Never take the first persons judgment from either they always reject the claim for some stupid reason or other. Our last one they claimed the pieces were packed to close in the hard gun case. It was a gun they MADE IT PIECES!
This has saved problems with their insurance companies for our shop. Also our collection agent is a blond lipsticked pit bull with an attitude. (God bless her) Every claim we have made with UPS we have one with interest and fee’s. They break or loose it they pay for it.
Never take the first persons judgment from either they always reject the claim for some stupid reason or other. Our last one they claimed the pieces were packed to close in the hard gun case. It was a gun they MADE IT PIECES!
paramedic70002
Member
Hey 1776, when you go back to the post office (and I would go back EVERY DAY until that clerk was there), make sure you shake the box, then ACCIDENTALLY drop it! Hilarity should ensue. Got a friend with a camcorder?
Bart Noir
Member
Yeah paramedic. That's right. Make more enemies for the gun-owning part of our culture, and make a yuck-yuck video to post on the internet.
Which would make more enemies for the gun-owning part of our culture.
Bart Noir
We'll be thanking you for it, won't we?
Which would make more enemies for the gun-owning part of our culture.
Bart Noir
We'll be thanking you for it, won't we?
heypete
Member
Re: highlighting various documents and policies,
I have done just that with a copy of my ATF Form 4 for my silencer. After seeing one of the range staff ok-ing my Class III dealer's full-auto Uzi for their range after looking at the bill for a storage facility (after the dealer specifically pointed him to his FFL/SOT and the proper form for the Uzi), I want to be very, very clear that they read the paper.
Seems like the range staff just know that machineguns and silencers need "papers", but don't know what those papers are, or how to interpret them.
My dealer wants to try passing off his garbage bill next time (while having the proper forms, of course).
I have done just that with a copy of my ATF Form 4 for my silencer. After seeing one of the range staff ok-ing my Class III dealer's full-auto Uzi for their range after looking at the bill for a storage facility (after the dealer specifically pointed him to his FFL/SOT and the proper form for the Uzi), I want to be very, very clear that they read the paper.
Seems like the range staff just know that machineguns and silencers need "papers", but don't know what those papers are, or how to interpret them.
My dealer wants to try passing off his garbage bill next time (while having the proper forms, of course).
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