stickhauler
Member
- Joined
- Mar 22, 2009
- Messages
- 538
Southern Ohio Guns
I don't know how many folks here have dealt with them, and had a good experience, but my first encounter with them left a sour taste in my mouth for any further dealings.
I'd ordered some 7.62 x 39 mm on stripper clips on 1 March, their site showed the order pending. I tried contacting them for a week by phone, getting shuttled to hold for up to 1/2 hour before hanging up. I drive a truck, so any e-mail contact is limited through the week.
I heard nothing from them, even after an e-mail follow-up to them the weekend of 7-8 March until finally a reply that came in 15 March telling me they needed a signed ammo form and a copy of my ID. I have ordered through CTD and a few other on-line sites with no need for this requirement.
I downloaded their form, signed and dated it, made a copy of my ID for them and faxed it on 16 March, with a note asking them to contact me by phone during the week, as I was getting tired of the delay without at least minimal contact.
End of story, I finally got home early this week, and had Friday off, so I had access to a land line that I wouldn't be spending cell phone minutes on hold. I called them, and after about 40 minutes they finally got a real live person on the line with me. They informed me that the ammo I had ordered was out of stock, and asked if I wanted loose ammo to replace what I ordered. I asked if it would be the same price per round, and was told no, ammo had went up in price, so I would have to pay the higher price.
Needless to say, they lost the order, and likely my business in the future. I know everyone in the firearm industry are swamped right now, but at least I would expect to talk to a real live human in a reasonable time if I call, or a reply to an e-mail in less than 2 weeks time. And I hate to have this bad feeling about this company, as they are from near my local area, and I prefer to spend my money where it can benefit my home area.
I don't know how many folks here have dealt with them, and had a good experience, but my first encounter with them left a sour taste in my mouth for any further dealings.
I'd ordered some 7.62 x 39 mm on stripper clips on 1 March, their site showed the order pending. I tried contacting them for a week by phone, getting shuttled to hold for up to 1/2 hour before hanging up. I drive a truck, so any e-mail contact is limited through the week.
I heard nothing from them, even after an e-mail follow-up to them the weekend of 7-8 March until finally a reply that came in 15 March telling me they needed a signed ammo form and a copy of my ID. I have ordered through CTD and a few other on-line sites with no need for this requirement.
I downloaded their form, signed and dated it, made a copy of my ID for them and faxed it on 16 March, with a note asking them to contact me by phone during the week, as I was getting tired of the delay without at least minimal contact.
End of story, I finally got home early this week, and had Friday off, so I had access to a land line that I wouldn't be spending cell phone minutes on hold. I called them, and after about 40 minutes they finally got a real live person on the line with me. They informed me that the ammo I had ordered was out of stock, and asked if I wanted loose ammo to replace what I ordered. I asked if it would be the same price per round, and was told no, ammo had went up in price, so I would have to pay the higher price.
Needless to say, they lost the order, and likely my business in the future. I know everyone in the firearm industry are swamped right now, but at least I would expect to talk to a real live human in a reasonable time if I call, or a reply to an e-mail in less than 2 weeks time. And I hate to have this bad feeling about this company, as they are from near my local area, and I prefer to spend my money where it can benefit my home area.
