About two years ago, I sent a stainless Python back to Colt because it suddenly locked up. I don't know what they did to repair it, because they would not tell me what was wrong with it, but they got it fixed for eighty bucks. While there, I had Colt refinish it in their Ultimate Stainless, just for the fun of it.
The revolver came back looking great, and I put it in the safe because it looks so nice, I did not want to shoot it. Until yesterday...
The groups were printing to the left. I took a close look to see if the sights are OK, and saw that the barrel is canted to the right. Like they did not screw it in all the way.
I called Colt today, and Rob in the customer service department said to send it in, but he would not issue a mailing label because it has been longer than a year since they worked on the gun. I politely asked Rob to transfer my call to a service department manager so that I can ask Colt to reconsider this, but he refused to let me speak with a manager or supervisor. "You already got Colt's answer", was his stern reply. Very stern... I politely thanked him for his time and ended the call.
Yes, I should have looked at it more closely when Colt sent the gun back, but I was mesmerized by the shiny mirror finish and the concept of checking for a canted barrel did not even occur to me at the time.
Obviously, I am going to send in the Python, but I think Colt should pay for shipping (about $90) because they clearly screwed up the gun two years ago. It's not like I could have canted the barrel with my bare hands and it's not going to wiggle loose sitting in the safe for two years.
I also think their customer service reps should be more courteous and allow you to speak with a supervisor, or at least take a message for one
Anyway, that's about it - just some customer feedback about this afternoon's experience with Colt and a canted Python barrel
The revolver came back looking great, and I put it in the safe because it looks so nice, I did not want to shoot it. Until yesterday...
The groups were printing to the left. I took a close look to see if the sights are OK, and saw that the barrel is canted to the right. Like they did not screw it in all the way.
I called Colt today, and Rob in the customer service department said to send it in, but he would not issue a mailing label because it has been longer than a year since they worked on the gun. I politely asked Rob to transfer my call to a service department manager so that I can ask Colt to reconsider this, but he refused to let me speak with a manager or supervisor. "You already got Colt's answer", was his stern reply. Very stern... I politely thanked him for his time and ended the call.
Yes, I should have looked at it more closely when Colt sent the gun back, but I was mesmerized by the shiny mirror finish and the concept of checking for a canted barrel did not even occur to me at the time.
Obviously, I am going to send in the Python, but I think Colt should pay for shipping (about $90) because they clearly screwed up the gun two years ago. It's not like I could have canted the barrel with my bare hands and it's not going to wiggle loose sitting in the safe for two years.
I also think their customer service reps should be more courteous and allow you to speak with a supervisor, or at least take a message for one
Anyway, that's about it - just some customer feedback about this afternoon's experience with Colt and a canted Python barrel