mgkdrgn
Member
Take it to an FFL to ship via USPS and it won't cost you $90.
Python came back from Colt with canted barrel
- Thread starter IMtheNRA
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Take it to an FFL to ship via USPS and it won't cost you $90.
Not really I have three and none of them are safe queens, I bought them to shoot...one was my duty gun.
I don't think you have to be a gunsmith to tell that a barrel is not quite straight. The flat of the vent rib not being level with the flat of the topstrap would be an easy tell, especially on an Ultimate finished stainless gun...the light wouldn't bounce off it on the same plane.
To not inspect a gun that had just had finish work performed on it, would be like getting a vehicle back from a body shop and not inspecting it for imperfections in the panels or paint...surely that does not require a body or paint professional to do.
Test for function is exactly that...it functions, which was the original problem that they were commissioned to correct.
While they might have offered a Check for Accuracy or Zero for Specific Load at one time, I'm sure that went away before the time they stopped shooting every gun off the production line
CraigC
Sixgun Nut
I have to agree with this. However, upon receiving your Python and finding that the barrel is indeed crooked, they may cut you some slack.
Colt comes through!
After leaving a voice mail yesterday, I got a call back from Brent at Colt today. He said that Colt should not have let a gun go out with a canted barrel. Brent had a FedEx label in my mailbox within about thirty minutes of our conversation.
Dfariswheel - thank you for the referral to Brent!
Great CS commitment from Colt, and way to stand behind their great products. What more can you ask?!
After leaving a voice mail yesterday, I got a call back from Brent at Colt today. He said that Colt should not have let a gun go out with a canted barrel. Brent had a FedEx label in my mailbox within about thirty minutes of our conversation.
Dfariswheel - thank you for the referral to Brent!
Great CS commitment from Colt, and way to stand behind their great products. What more can you ask?!
Isaac-1
Member
My problem with all this is not the potential of Colt refusing to pay the shipping, but the refusal of the customer service rep to let the customer speak to a supervisor.
Yeah, you're right. But, the company stepped up after only one more phone call. I'm OK with that - they screwed up the gun, their CS stumbled, but then they came through and I did not really have to put much effort into it.
I screwed up too - should have checked for a canted barrel, but I had no idea this condition could even exist.
Looks like my Python is going to get fixed and I have confidence in Colt CS - and that's the important part
I screwed up too - should have checked for a canted barrel, but I had no idea this condition could even exist.
Looks like my Python is going to get fixed and I have confidence in Colt CS - and that's the important part
bikemutt
Member
Colt will not accept USPS-shipped guns, only UPS and FedEx. At least that is what they told me.
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CaptHank
Member
Keep your fingers crossed hoping they have a new barrel to replace the old. Back in the 90's I purchased a very nice King Cobra from my local gun shop. Took it to the range to zero, had the rear sight cranked all the way over and it still shot 6" out. Left the range and went back to the gun shop, he took the gun to his indoor range and shot 6 rounds, all printed 6" out. He sent the gun to Colt for repair. The gun came back with the barrel canted. Colt said they didn't have anymore barrels for the Cobra. No way was I going to accept it that way. He gave me my money back.
CraigC
Sixgun Nut
Doesn't sound like he needs a new barrel.
Agreed!!!
Guillermo
member
(standing on my chair applauding)
YES!!!!
Gordon
Member
Remember his first post about why it went back to Colt originally? I'll bet the barrel clearence was reset without the lathe turning of the shoulder to correct for the new clocking. I don't think barrels are removed for polishing or refinishing.
Gordon, you're right. Brent at Colt said the barrel is not usually removed for polishing.
I suspect the barrel cant may be the result of the repair on my locked-up Python. Colt did not tell me what was wrong with it or how they fixed it.
I suspect the barrel cant may be the result of the repair on my locked-up Python. Colt did not tell me what was wrong with it or how they fixed it.
Colt "shouldn't" let a Python leave the factory with a canted barrel - BUT: when I decided to buy a new Python back in 1996 I had to inspect four of them NIB to find one that was not canted.
Are you positive the barrel was not already canted before you sent the gun to Colt the first time?
Are you positive the barrel was not already canted before you sent the gun to Colt the first time?
David E
Member
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- Aug 3, 2008
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- 7,459
Great CS commitment from Colt, and way to stand behind their great products. What more can you ask?!
I could ask for the due diligence reassembling a gun requires.
I could ask for them to find the defect when they allegedly test fired it.
I could ask for bozo's like Rob to never answer the phone, or at least, be able to cheerfully put a supervisor on the line.
I could ask for a gun that didn't inexplicably lock up in the first place.
But that's me, expecting all kinds of crazy things.
JohnBT
Member
"Why are people defending a company that got paid nearly 500 dollars for work, and did something any newbie gunsmith should have done correctly, install the barrel on a revolver..."
Because Colt doesn't know for a fact that the gun has just been sitting in a safe for 2 years. They don't know where it's been or what's been done to it. They know they were told it's just been sitting, but they've been told all sorts of things over the years. Two years? They want to see it. Understand now?
I've seen a new Python come out of the box with a barely canted sight. It shot great, but it was irritating, so back it went for a fix. That was over 20 years ago and the gun still shoots just fine.
When did Pythons become safe queens? I still shoot mine.
John
Because Colt doesn't know for a fact that the gun has just been sitting in a safe for 2 years. They don't know where it's been or what's been done to it. They know they were told it's just been sitting, but they've been told all sorts of things over the years. Two years? They want to see it. Understand now?
I've seen a new Python come out of the box with a barely canted sight. It shot great, but it was irritating, so back it went for a fix. That was over 20 years ago and the gun still shoots just fine.
When did Pythons become safe queens? I still shoot mine.
John
Guillermo
member
two years
bikemutt
Member
Mea Culpa: incorrect information Colt and USPS
It hurts to be wrong as much as I am sometimes
I'm not really sure where I got this information but I'm wrong, Colt does in fact receive USPS shipments of handguns from FFLs to a PO Box as shown on their website. :banghead:
It hurts to be wrong as much as I am sometimes
I'm not really sure where I got this information but I'm wrong, Colt does in fact receive USPS shipments of handguns from FFLs to a PO Box as shown on their website. :banghead:
JohnBT
Member
"I think the people siding with Colt have never experienced S&W CS."
Guess again. Why would you think that in the first place?
"I think Colt should pick up shipping cost as well as those of the repairs."
On a gun they worked on 2 years ago? Why? They want to see it first. Two years.
I don't know if my dealer (dealers?) would even charge me the postage and insurance to mail it back to the factory. I'd expect to pay the $10 or $15, but if they offered to cover it, as they sometimes do, I graciously accept.
Guess again. Why would you think that in the first place?
"I think Colt should pick up shipping cost as well as those of the repairs."
On a gun they worked on 2 years ago? Why? They want to see it first. Two years.
I don't know if my dealer (dealers?) would even charge me the postage and insurance to mail it back to the factory. I'd expect to pay the $10 or $15, but if they offered to cover it, as they sometimes do, I graciously accept.
This is why they make lawyers.
Sue Colt in small claims court in your county. Have the papers served on the president in his office (costs like $20 to have the local sheriff's office do it). If they fail to show you win by default and you can start seizing Colt property. If they contest it they will spend several thousands of dollars and even if they win they lose... and they know it. Their attorneys will advise them to make it right so you will drop the suit.
Sue Colt in small claims court in your county. Have the papers served on the president in his office (costs like $20 to have the local sheriff's office do it). If they fail to show you win by default and you can start seizing Colt property. If they contest it they will spend several thousands of dollars and even if they win they lose... and they know it. Their attorneys will advise them to make it right so you will drop the suit.
buck460XVR
Member
- Joined
- Feb 6, 2007
- Messages
- 10,085
Why? It sounds like Colt already has stepped up to the plate as per post #29. All companies make a mistake, even the best ones. The true sign of professionalism is making something right after the fact. Doubt if there was a legal obligation after two years without some sort of written warranty addressing the fact.
Guillermo
member
I concur
Society is way too litigious as it is.
Suing in a local court just because it is too expensive to show up (or get a default judgement) would be effective, but I opine, part of the problem with our country.
I would not want to be part of it.
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