Macchina
Member
- Joined
- Nov 14, 2006
- Messages
- 998
I posted a thread about some galling on the rail on my Sig P239 a few weeks back and decided to send the gun into Sig for repair.
I faxed in my information, emailed the information email address (no customer service email address is posted online), and then started calling Sig Sauer every moring for about 2 weeks. I would wait on hold for 5-10 minutes and usually never moved up in the "3 calls ahead of you" list. I finally got through and talked to a man who didn't sound too happy with his job. He said he needed my serial number, and I had forgotten to bring the 3x5 card that day that had the number written on it. He said there was nothing he could do and told me to call back when I had the number.
I called the next day and was next in line! After about 5 minutes of holding, I got through to a wonderful lady who gave me her email address so I could send the pics and Serial Number. After a few emails, she asked me to send in the gun and faxed me a UPS label. I shipped the gun out and exactly a week later she emails me and says the gunsmith looked at the gun and deemed it beyond repair. I will be getting a new P239 shipped to my FFL! I am very happy with there service and willingness to send me a new gun. I will be buying another Sig in the future because of this.
Here is a pic of the galling:
And here is the burr that caused it:
I faxed in my information, emailed the information email address (no customer service email address is posted online), and then started calling Sig Sauer every moring for about 2 weeks. I would wait on hold for 5-10 minutes and usually never moved up in the "3 calls ahead of you" list. I finally got through and talked to a man who didn't sound too happy with his job. He said he needed my serial number, and I had forgotten to bring the 3x5 card that day that had the number written on it. He said there was nothing he could do and told me to call back when I had the number.
I called the next day and was next in line! After about 5 minutes of holding, I got through to a wonderful lady who gave me her email address so I could send the pics and Serial Number. After a few emails, she asked me to send in the gun and faxed me a UPS label. I shipped the gun out and exactly a week later she emails me and says the gunsmith looked at the gun and deemed it beyond repair. I will be getting a new P239 shipped to my FFL! I am very happy with there service and willingness to send me a new gun. I will be buying another Sig in the future because of this.
Here is a pic of the galling:
And here is the burr that caused it: