IMTHDUKE
Member
I recently acquired a LW Seecamp .380. Unique little gun. I wanted to lub to get ready for test fire, so I began to field strip. I could not figure out how exactly to do it.
I pick up the phone and call Seecamp tech support...It's Larry Seecamp...I was impressed....he politely walked me through the field stripping and I was good to go. Now that is customer service.
Never talked to Mr Heckler or Mr. Kotch....or Smith or Wesson...but it was cool to speak to the guy that hand made and test fired the gun when it left his bench.
Here is an interesting post from Larry on the "break in period" of a gun.
Larry says: "Exactly what does a break in period mean?
It suggests we gun manufacturers send out pistols we know don’t work reliably out of the box, and that our expectation is the burrs and friction spots that should have been polished out at the factory will be taken care of by the customer popping off a few hundred rounds.
In my opinion, break in periods are pure BS. In the first place, if the pistol doesn’t work straight out of the box it’s not likely to work any better after a few hundred rounds. It’s just wasted ammo trying to fix a defective gun by shooting it ~ sort of like trying to get rid of backfires in a car by driving more miles.
If you have problems with your pistol and I tell you to shoot some more rounds to break the gun in, maybe I’m just blowing you off so you’ll either put the gun in a closet or dump it on someone else. If I blame you, the customer, for a factory problem, maybe I won’t hear from you again. The same applies to limp wristing, which actually can be a real problem but also is an easy way also to blame customers for factory defects.
Semi autos ought to work straight out of the box with no break in period. I never understood the mythical break in period. I’ve worked on some 50,000 guns and crap guns never got better by shooting those pistols more.
If function gets worse with shooting the manufacturer has an excuse. A burr might have kicked up that resulted from an unforeseen circumstance. Similarly, other unforeseen events might have taken place that adversely affect function.
Under no circumstances do I see a legitimate claim to be made that pistols are shipped not ready to be used and that the customer has the responsibility to shoot his gun until the parts get married up to produce something reasonably reliable.
Trigger pulls get better with use. Loading gets easier with use. Function should never get better with use ~ unless the manufacturer is not doing their job."
I pick up the phone and call Seecamp tech support...It's Larry Seecamp...I was impressed....he politely walked me through the field stripping and I was good to go. Now that is customer service.
Never talked to Mr Heckler or Mr. Kotch....or Smith or Wesson...but it was cool to speak to the guy that hand made and test fired the gun when it left his bench.
Here is an interesting post from Larry on the "break in period" of a gun.
Larry says: "Exactly what does a break in period mean?
It suggests we gun manufacturers send out pistols we know don’t work reliably out of the box, and that our expectation is the burrs and friction spots that should have been polished out at the factory will be taken care of by the customer popping off a few hundred rounds.
In my opinion, break in periods are pure BS. In the first place, if the pistol doesn’t work straight out of the box it’s not likely to work any better after a few hundred rounds. It’s just wasted ammo trying to fix a defective gun by shooting it ~ sort of like trying to get rid of backfires in a car by driving more miles.
If you have problems with your pistol and I tell you to shoot some more rounds to break the gun in, maybe I’m just blowing you off so you’ll either put the gun in a closet or dump it on someone else. If I blame you, the customer, for a factory problem, maybe I won’t hear from you again. The same applies to limp wristing, which actually can be a real problem but also is an easy way also to blame customers for factory defects.
Semi autos ought to work straight out of the box with no break in period. I never understood the mythical break in period. I’ve worked on some 50,000 guns and crap guns never got better by shooting those pistols more.
If function gets worse with shooting the manufacturer has an excuse. A burr might have kicked up that resulted from an unforeseen circumstance. Similarly, other unforeseen events might have taken place that adversely affect function.
Under no circumstances do I see a legitimate claim to be made that pistols are shipped not ready to be used and that the customer has the responsibility to shoot his gun until the parts get married up to produce something reasonably reliable.
Trigger pulls get better with use. Loading gets easier with use. Function should never get better with use ~ unless the manufacturer is not doing their job."
