I have owned 7 Taurus' over the years. I like their design, ergonomics and price. Their customer service and quality control is awful. Taurus business executives also have very poor business judgment.
Long story, short. I owned a 24/7 OSS 9mm. The gun would not fire in double action mode. The screw holding the recoil spring on the rod was also walking off. After wasting a ton of time talking to Taurus, they finally sent me some parts to try and fix the gun. I was able to fix it. I saved Taurus at least $100, in shipping, admin and labor costs by fixing it myself and not sending it back. I saved the hassle of sending the gun to Taurus, being without the gun for months and possibly not having it fixed.
I replaced the OSS with a brand new PT809. The 809 had two major problems. First, the front sight was visibly off center. Second, the trigger would stick and not reset. I paid a gunsmith to move the sight. I fixed the trigger. There were also some other small issues. I sent Taurus emails and letters simply asking to be made whole with respect to my costs. Again, I saved Taurus at least $100 in costs.
NO RESPONSE AT ALL. I wrote Bob Morrison and the COO. NO RESPONSE.
In the past on this forum and others I have defended Taurus. No more. Taurus does not respect its customers. They do not have the common decency to respond to legitimate issues.
Taurus may be enjoying a sellers market. However, markets have a way of changing. Taurus may find that their poor business practices today will result in real financial problems in the future.
Future Taurus buyer be warned.
Long story, short. I owned a 24/7 OSS 9mm. The gun would not fire in double action mode. The screw holding the recoil spring on the rod was also walking off. After wasting a ton of time talking to Taurus, they finally sent me some parts to try and fix the gun. I was able to fix it. I saved Taurus at least $100, in shipping, admin and labor costs by fixing it myself and not sending it back. I saved the hassle of sending the gun to Taurus, being without the gun for months and possibly not having it fixed.
I replaced the OSS with a brand new PT809. The 809 had two major problems. First, the front sight was visibly off center. Second, the trigger would stick and not reset. I paid a gunsmith to move the sight. I fixed the trigger. There were also some other small issues. I sent Taurus emails and letters simply asking to be made whole with respect to my costs. Again, I saved Taurus at least $100 in costs.
NO RESPONSE AT ALL. I wrote Bob Morrison and the COO. NO RESPONSE.
In the past on this forum and others I have defended Taurus. No more. Taurus does not respect its customers. They do not have the common decency to respond to legitimate issues.
Taurus may be enjoying a sellers market. However, markets have a way of changing. Taurus may find that their poor business practices today will result in real financial problems in the future.
Future Taurus buyer be warned.