I've been trying to call for a couple of months and I can't get CS to answer the phone. The operator, when I call the main office, says they're busy and to stay on hold. Today, I was caller 28 in line... I usually give up after 20 minutes of listening to hold music. Dozens of calls since September.
I can't believe they're part of Vista Outdoors. Usually, that group of companies has great customer service - RCBS is legendary, for example.
The warranty replacement scope they sent me last month is already broken and I'd like to speak with someone about a more durable replacement even if I have to pay for an upgrade. Does anyone have an inside line to their warranty department?
*Added this update on 12/10/2019: To be fair to Bushnell's product quality, I have to say that my warranty replacement scope did not break after all. I induced a turret malfunction when I zeroed the scope and then slipped the turrets to zero out the turret scale. I assumed the scope was broken, but a two minute call to tech support would have uncovered my mechanical error. Unfortunately, Bushnell was unable to take any of my calls on a timely basis. I realized my mistake after thinking about it and looking at the turret mechanism a few times. In my defense, I have to say that no owners manual was included with this scope. Of course, I still think it's awful that a guy can't get through to Bushnell's tech support or warranty departments within a reasonable amount of hold time.
I can't believe they're part of Vista Outdoors. Usually, that group of companies has great customer service - RCBS is legendary, for example.
The warranty replacement scope they sent me last month is already broken and I'd like to speak with someone about a more durable replacement even if I have to pay for an upgrade. Does anyone have an inside line to their warranty department?
*Added this update on 12/10/2019: To be fair to Bushnell's product quality, I have to say that my warranty replacement scope did not break after all. I induced a turret malfunction when I zeroed the scope and then slipped the turrets to zero out the turret scale. I assumed the scope was broken, but a two minute call to tech support would have uncovered my mechanical error. Unfortunately, Bushnell was unable to take any of my calls on a timely basis. I realized my mistake after thinking about it and looking at the turret mechanism a few times. In my defense, I have to say that no owners manual was included with this scope. Of course, I still think it's awful that a guy can't get through to Bushnell's tech support or warranty departments within a reasonable amount of hold time.
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