Has anyone had to deal with Montana Gold Bullets customer service?

[offtarget]

shipping problems

While I agree that MGB handling of this is terrible, look at the top of the online order page for MGB. They state that a signature is required on all orders and that the shipment will not be left without a signature. This may be why it is so hard for you to get them to understand that you did not sign for the shipment. On the other hand, if insured shipments are not supposed to be delivered without a signature, this is added ammo for your claim.

Looking at their order page, and reading other posts on here, leads me to believe that MGB knows that they do not package well enough to withstand the USPS handling. It answers my question on ordering from them. Think I will take a pass on MGB and stick with companies that do know how to package their products.

 

[hentown]

All of the bullet companies are frantically trying to fill orders. They just don't have time to perform tasks that are and should be their customers' responsibilities.

 

[erikk8829]

Just got another 2K order from X-treme 45 230 gr RN plated 2 boxes TRIPLE boxed USPS priority. Believe me when I say you could drop one of the boxes off of a building & it would stay intact & I have never had a problem with one of their orders

 

[horsemen61]

If they took my money for a specified amount of goods and didn't follow through with that. Then I have every right to be upset they want me to be a return customer they should have replaced the missing bullets. I would cancel the payment as well that is no way to treat a customer "you coulda filed a claim instead of the emails" that is bs IMO you should try MO Bullet company they have never done me wrong and no matter how busy you are you have to take care of your customer.

 

[blarby]

2K order from X-treme 45 230 gr RN plated 2 boxes TRIPLE boxed USPS priority..... you could drop one of the boxes off of a building & it would stay intact

I'm pretty sure that would still split.

 

[traderpats]

Well if the shipper will not or does not supply you with the proof of insurance you need to file a claim then it's 100% on them. And as others have stated, no matter what "company policy" is, the shipper is responsible for getting the merchandise to you in one piece....

 

[erikk8829]

I guess if you are going to take it literally depends on height of building-right


Quote:
2K order from X-treme 45 230 gr RN plated 2 boxes TRIPLE boxed USPS priority..... you could drop one of the boxes off of a building & it would stay intact
I'm pretty sure that would still split.

 

[GT1]

I had to come back to this. Before the OP started this I had placed an order from MG.
Mailman knocked on the door this am and handed me a bag with the box in it.

I think someone used a catapult to load it, MG definitely needs to up their game in the packaging dept.

The 3500 55 gr .224 bullets are still all in there, luckily.

 

[CGT80]

It looks like MG did a great job with the packing, especially considering you admitted that the bullets are all in there. MG didn't hire USPS with the intent of them dropping the package direct from a plane or whatever else happened to it. Is MG supposed to pack the bullets in a plywood box? A steel box? Everything has a failure point. I have dropped those MG boxes on the floor and on tables without them breaking. They take some real effort to open. This one looks like it was dropped or crushed. I certainly don't expect my packages to be dropped or crushed, at most they might get tossed around when loading or unloading.

Was there a label on the box that specified it was heavy? That is the only other thing I could think of that may help USPS get the box through in one piece. A person have thought it was a light weight box and dropped it or knocked it over when handling it. A machine may have malfunctioned and caused it to fall off a conveyor belt. It may have just been an unlucky day for your package.

Should a dairy package eggs so that a carton of them can be thrown across a grocery store isle and not break? No. They are packed well and with a little care, they don't break. USPS knows that those flat rate boxes weigh up to 70lbs. Those are their rules-if it fits, it ships. I had a box of bullets from Berry's that was damaged. Now their packing didn't work so well. The plastic boxes of bullets opened up from being dropped. I didn't blame Berry's for USPS dropping the package. MG's packing gives when crushed. My MG bullets were in a heavy bag, in a box, stapled and glued shut, and in a USPS box.

I think you, and others, are pointing the finger at the wrong group of people. I think the USPS owes the purchaser for any missing product. Do they not have a duty to get a package to it's intended destination without damage?

 

[GT1]

No, the issue is MG and their practice of how they pack. They did a lousy job and it was just dumb luck that it made it to my door without a loss.

Too much empty free space caused the catastrophic failure. It forces an unsupported area of the cube(box) to carry weight it can't possibly bear. It is clearly MG's fault for choosing the packaging method.

As I said before, it will take a few charge backs before they wake up. They barely made it by on this one.

 

[7075-T7]

I had my 36lb box of 1000 240gr's arrive last week in an almost pristene box. I'm starting to think that the post office might be abusing some of these boxes.

 

[longdayjake]

GT1,

Blaming MG for how the post office treats their packages is akin to blaming Bushmaster for the murders of those first graders. If the package would have been treated as it should be, Montana Gold's packaging would have been above and beyond.

 

[GT1]

One can not ship a 30 lb 6" box inside a foot square box with no other packing and expect good results.

It is all on MG to do things right.

Enough of arguing, time for me to take the high road from here on.

 

[Casefull]

no one complains about the almost free shipping you get. do not bitch when you get bit going cheap. mg sells me lots of great bullets.

 

[CGT80]

I do agree that empty space in the box is bad. I don't recall my box having much empty space (3750 9mm 124jhp). If the 224 bullets take less space, MG should use foam, newspaper, shredded paper, change the quantity of bullets to fill the box. USPS also needs to step up and deal with it when a box is mishandled.

 

[phoenix79]

This thread popped up literally 2 days after I placed an order after never hearing about them before other than doing research before ordering. You guys made me nervous. I ordered a box of 160grn cmj .40 and it finally showed up last week. The outer box was a bit beaten up but the inner box was in great shape. I just wanted to come in here and say that not all is bad right now.

Sent from my Nexus 10 using Tapatalk 2

 

[Sudden Impact]

Good luck getting the post office to pay-up!

They damaged a fairly expensive scope I had purchased from an individual.

Kept playing "the other guy needs to take care of this" till time expired to process a claim!

Now I use FedEX whenever there is a choice.

I realize bullets are heavy and the makers are forced to use flat rate shipping but the USPS can muck up anything (and usually do!)

I have only purchased from Montana Gold one time but luckily I had no problems.

No need to boycott them...I think they are about sold out of everything useful last I checked!