Welding Rod
Member
It is even worse to refuse to fix a broken gun for appropriate payment.
Horror Story: M&P 10 and S&W Customer Service
- Thread starter henschman
- Start date
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sqwerl
Member
So are you taking the OP at his word?
What if he would have approached them with a different attitude instead of demanding they fix his gun under warranty even though he voided the warranty? Maybe they would have been more willing to work with him.
sappyg
Member
^^^ we don't. OP came here and dropped an S bomb on S&W with very little explanation or enough background to validate his claim. Hasn't been back to answer since though he is more than welcome to do so... Obligated if you will.
Of course, we may never truly know the complete horror.
Of course, we may never truly know the complete horror.
ArchAngelCD
Member.
So, a lot of the story was left out and how knows what the complete and real story is. The OP made it sound like he bought the rifle new.
Maligator
Member
http://www.ar15.com/forums/t_3_121/655848_Got_my_MandP_10_to_run_on_7_62____drilled_gas_port.html
He bought the weapon used, was having trouble with it and decided to drill out the gas port which voids the warranty on any gas gun. S&W decided not to warranty the weapon because of his "tinkering". I do think they should be able to provide parts for repair or repair it on his dime though.
He bought the weapon used, was having trouble with it and decided to drill out the gas port which voids the warranty on any gas gun. S&W decided not to warranty the weapon because of his "tinkering". I do think they should be able to provide parts for repair or repair it on his dime though.
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What does how the gun broke or how many owners have to do with buying spare parts. From the first post he said he tried to pay to get a new barrel. Just like people saying he's lucky to get it back because of S&W's policy. Working or broken if they are not paying him for it it's not theirs to keep even if it is unsafe. What do you guys tell people who run 3gun matches with them when a barrels done. That they shouldn't have put so many rounds through it this has turned into a you broke your gun and are pissed because its not getting fixed for free. Keep hearing about that stupid ring in the barrel or him drilling the gas port. What does any of that have to do with being able to buy spare parts.
In light of the new evidence I am closing this for no. OP, if you care to address this please pm me and I will reopen the thread.
henschman
Member
This is complete ungrounded BS. The gas port didn't ever enter into my discussions with S&W, and was not the reason they refused to warranty the rifle. S&W was very clear that the reason they didn't warranty it was because they believed the damage not to be the result of a defect in workmanship or materials.
It also is not the reason the barrel split, as one poster insinuated. After fixing the undergassed condition, I fired hundreds of trouble-free rounds through the rifle.
One poster suggested people shouldn't take me at my word. You don't have to. Call S&W and ask how much a barrel would be for a M&P 10. 1-800-331-0852.
GAMEOVER44
Member
S&W may have been good at one time but if they're banking on their M&P handguns and rifles im VERY disappointed. OP you should of NEVER shot that rifle with that circle in the bore.
/end thread
/end thread
sappyg
Member
Still waiting for pics, emails, and other relevant information from the OP.
Seems to me that the burden of proof for these allegations is the OPs responsibility and non has been forthcoming.
Seems to me that the burden of proof for these allegations is the OPs responsibility and non has been forthcoming.
This poor guy is getting pummeled on several boards
Lets look at this in another light.
Suppose you purchased a new Chevrolet XXCC Car.
Lets say they have a proprietary wheel mount. (Nobody else makes them)
Lets say YOU made a mistake, and hit a pot hole, and you just wanted a new wheel mount.
YES... Its YOUR fault that you hit the pothole...... not Chevrolet
You are willing to pay for a new wheel mount
The kind people at Chevrolet tell you that they are so busy making this new XXCC car, and cant stop the line and SELL you a new wheel mount.
You will have to wait till they get around to it.
Your XXCC sits in the garage...for months... its not worth much without the ONE part
If this is you....... are you happy??????
You guys piling on the OP need to lighten up.
He has a VERY valid point........
Lets look at this in another light.
Suppose you purchased a new Chevrolet XXCC Car.
Lets say they have a proprietary wheel mount. (Nobody else makes them)
Lets say YOU made a mistake, and hit a pot hole, and you just wanted a new wheel mount.
YES... Its YOUR fault that you hit the pothole...... not Chevrolet
You are willing to pay for a new wheel mount
The kind people at Chevrolet tell you that they are so busy making this new XXCC car, and cant stop the line and SELL you a new wheel mount.
You will have to wait till they get around to it.
Your XXCC sits in the garage...for months... its not worth much without the ONE part
If this is you....... are you happy??????
You guys piling on the OP need to lighten up.
He has a VERY valid point........
rbernie
Contributing Member
But I don't think that the S&W MP10 uses a proprietary barrel extension - so far I've seen nothing that would prove that it is anything other than a LR308/AR10 dimensioned part.
[email protected]
Member
- Joined
- Dec 2, 2010
- Messages
- 839
I'll add this since the OP said he's going to Glocks and this thread is about a damaged barrel. I was one of the many that had to have a new Glock 30s. Well I ordered sight unseen through our LE dealer to get the TRUE blue label price. The gun arrived and I did my usual initial inspection like I do when buying at the LGS. To my very own horror I found that my barrel was cracked. Did I go shoot it? No. I contacted the dealer and Glock about the problem. Gun was shipped back to glock on their dime. I got a follow up call telling me that the gun was going to be replaced with an apology that it would take a few weeks to get more from Austria. I was professional as were they. I got my new newer gun a few weeks later. You found what you believed to be a barrel defect and you still shot it.
Jackal
Member
This thread actually put a stop to my recent pending purchase of a M&P10. I had it in my cart on Grabagun, but after reading this, I'll not touch one. I understand that they wont fix for free, but to refuse to repair it or sell you simple parts for a simple AR10? Thats insane. Imagine buying a new car, getting into a minor fender-bender and having the factory tell you that they cant/dont sell you parts to have it fixed.....:banghead:
RetiredUSNChief
Member
That does it! I'm BUYING a S&W M&P 10 just as soon as my budget allows!
All this talk about not buying one simply based on this one problem that one person is having is silly. Make that choice if you choose...it's certainly each individual's choice.
However, it might behoove all who do make that choice to actually check these EXACT circumstances with any other manufacturer they might consider buying this rifle from.
Let's talk about this "proprietary" issue people seem to have a hard spot with:
Since the 308 was never adopted by the military, it would seem that there was no push for standardization across the board. Which means that just about every maker that manufactures this is going to be at least partially proprietary about it, so don't expect the component interchangeability that people have come to enjoy with the AR-15 platform.
And before anybody brings up the SR-25...it's not interchangeable with all the other AR-10 platforms, either, even though it's somewhat based on the AR-10.
If people want more interchangeability with an AR-10, then they need to research their choices appropriately. If they want certain proprietary components to be available, then they also need to research this appropriately.
Now, having looked at the cost of an M&P 15 upper vs the cost of an M&P rifle, I'm not all that sure that it wouldn't be more cost effective and simpler just to buy a whole new AR-10, complete with warranty, even IF an AR-10 upper were available from S&W in the first place.
If I were the OP, having destroyed my rifle barrel in this manner, I'd very likely simply retire the rifle to a safe as a show piece and see if the future brings about the proprietary parts availability required to fix it. Alternatively, I'd look into putting the various other components up for sale to people who might need to repair other parts on their own M&P 10.
And then I'd go shopping for a replacement.
All this talk about not buying one simply based on this one problem that one person is having is silly. Make that choice if you choose...it's certainly each individual's choice.
However, it might behoove all who do make that choice to actually check these EXACT circumstances with any other manufacturer they might consider buying this rifle from.
Let's talk about this "proprietary" issue people seem to have a hard spot with:
Since the 308 was never adopted by the military, it would seem that there was no push for standardization across the board. Which means that just about every maker that manufactures this is going to be at least partially proprietary about it, so don't expect the component interchangeability that people have come to enjoy with the AR-15 platform.
And before anybody brings up the SR-25...it's not interchangeable with all the other AR-10 platforms, either, even though it's somewhat based on the AR-10.
If people want more interchangeability with an AR-10, then they need to research their choices appropriately. If they want certain proprietary components to be available, then they also need to research this appropriately.
Now, having looked at the cost of an M&P 15 upper vs the cost of an M&P rifle, I'm not all that sure that it wouldn't be more cost effective and simpler just to buy a whole new AR-10, complete with warranty, even IF an AR-10 upper were available from S&W in the first place.
If I were the OP, having destroyed my rifle barrel in this manner, I'd very likely simply retire the rifle to a safe as a show piece and see if the future brings about the proprietary parts availability required to fix it. Alternatively, I'd look into putting the various other components up for sale to people who might need to repair other parts on their own M&P 10.
And then I'd go shopping for a replacement.
henschman
Member
Sure, there are plenty of other proprietary .308s out there. A proprietary design in and of itself is not a bad thing... but it becomes a VERY bad thing when the manufacturer refuses to support the product, and flatly refuses to sell spare parts. If you know that this is the situation going in, and still want to buy a M&P 10, more power to you... but I certainly wouldn't have bought it if I had known that myself.
RetiredUSNChief
Member
They don't flatly refuse to sell spare parts. They have parts and plenty are available for their M&P 15 line through various sources. They just don't have that option available for the AR-10 platform.
That sucks, true, and I do feel for you on this. And yes, I do agree that this could be a deal breaker for a number of people.
I still recommend that you either hang onto your rifle and see what future developments happen on this matter or that you look into recouping part of your investment by selling other parts to those who may need them.
At this point, there's not much else to do about it.
Oh, and by the way...if you replace your AR-10 with another one, I'd be interested in hearing about what you settled on and why.
That sucks, true, and I do feel for you on this. And yes, I do agree that this could be a deal breaker for a number of people.
I still recommend that you either hang onto your rifle and see what future developments happen on this matter or that you look into recouping part of your investment by selling other parts to those who may need them.
At this point, there's not much else to do about it.
Oh, and by the way...if you replace your AR-10 with another one, I'd be interested in hearing about what you settled on and why.
OK, we are done for good this time.
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