I’m done with Remington

[Laphroaig]

I think that its fair to say not all mass produced rifles are MOA capable. I have some that are and some that aren't. I still take the ones that aren't hunting, and if I miss something its never the rifles fault.

I suggest having them ship it back and selling it. Look for a replacement that has an accuracy guaranty.

 

[MEHavey]

If Remington makes the claim that there is a defect, and that handloads caused it, get them to specify the defect.
Then -- go to a lawyer* and get him to write a "show cause" letter -- and have him send it stapled atop their guarantee statement to Remington.

Watch what happens...



* $250 -- cheap entertainment at this point

 

[Bayourambler]

I just got off the phone with Remington and asked them to at least foot the bill to send my gun back, being they MADE me send it to Tulsa without telling me from the get go that they would not cover it. Even though I notified I reload in the FIRST email I sent. The guy at Remington admitted that it was handled wrong and shouldn't have happened this way, but there was nothing that could be done. I called the repair shop and he said I'm going to be charged a service fee of $50 and another $20 to ship back to me! This whole episode cost me $100 out of my pocket, and I lost my rifle for 2 months. Remington admitted they were wrong, but still offered no help. They basically told me Tuff <removed>. By the way, under all of it, all that is expected out of their $1,200 plus sendero is "1.5 inches . You can go to Wal-Mart and buy a rifle there for $350 and work with it a lil and do that!!! People be aware that if you buy Remington, your on your own. I'm done.....

 

[MachIVshooter]

I just got off the phone with Remington and asked them to at least foot the bill to send my gun back, being they MADE me send it to Tulsa without telling me from the get go that they would not cover it.

Hold on a minute here; they didn't make you do anything. You elected to send a rifle back to them for what you determined to be unacceptable accuracy, which in and of itself is a highly variable and largely subjective characteristic, especially given that few shooters are MOA. Furthermore, you tell us in your other thread that your (over max) loads produced .5 MOA groups.

I absolutely wouldn't take it on someone's word that the rifle I built for them didn't shoot to expectation. I'd tell them to bring it back to me with the ammo they'd been using, and then I'd go test it with that and with premium factory fodder, make my own determination under conditions that I control.

The guy at Remington admitted that it was handled wrong and shouldn't have happened this way, but there was nothing that could be done. I called the repair shop and he said I'm going to be charged a service fee of $50 and another $20 to ship back to me! This whole episode cost me $100 out of my pocket, and I lost my rifle for 2 months. Remington admitted they were wrong, but still offered no help. They basically told me Tuff S**T. By the way, under all of it, all that is expected out of their $1,200 plus sendero is "1.5 inches . You can go to Wal-Mart and buy a rifle there for $350 and work with it a lil and do that!!! People be aware that if you buy Remington, your on your own. I'm done.....

I own a lot of Remingtons, and while none of mine have ever been problematic, I've dealt with Remington on other peoples' behalf. That is not typical of their CS, which leads me to question how you are handling the matter. No company is going to be inclined to help you if you're hostile, aggressive and demanding with threats of never buying their products and lambasting them online. Maybe you haven't been, I don't know. But as a business owner and manufacturer who will bend over backwards and go way above & beyond for people who are respectful, the way they're handling you is exactly how I'd deal with someone who was accusatory and importunate. For example, on the auto repair side, I'd occasionally get a customer who'd come back a short while after repairs screaming and hollering about how they just paid so many dollars to get this and that repaired, and now the check engine light is back on and I'd better fix it right effin' now. Low and behold, a new code for an unrelated problem, so you can bet they were charged every red cent for diagnostics, parts and labor, and I would be in no rush to fix it. If that person had just showed respect and humility, they'd have got the diag for free and probably a pretty good break on labor to fix the new issue. Again, don't know how you've been with them, just putting out there that, as frustrating as it is to get a product that doesn't perform, we still need to temper ourselves in trying to get the issue resolved. Hostility and threats are a last resort.

 

[Axis II]

I just got off the phone with Remington and asked them to at least foot the bill to send my gun back, being they MADE me send it to Tulsa without telling me from the get go that they would not cover it. Even though I notified I reload in the FIRST email I sent. The guy at Remington admitted that it was handled wrong and shouldn't have happened this way, but there was nothing that could be done. I called the repair shop and he said I'm going to be charged a service fee of $50 and another $20 to ship back to me! This whole episode cost me $100 out of my pocket, and I lost my rifle for 2 months. Remington admitted they were wrong, but still offered no help. They basically told me Tuff S**T. By the way, under all of it, all that is expected out of their $1,200 plus sendero is "1.5 inches . You can go to Wal-Mart and buy a rifle there for $350 and work with it a lil and do that!!! People be aware that if you buy Remington, your on your own. I'm done.....

I take it the rifle wasn't sent to Remington but rather some "gunsmith"? I read about this over on the Marlin forum where Remington was having guns sent to "gunsmiths" rather than the Remington factory.

 

[Bayourambler]

I take it the rifle wasn't sent to Remington but rather some "gunsmith"? I read about this over on the Marlin forum where Remington was having guns sent to "gunsmiths" rather than the Remington factory.

Hold on a minute here; they didn't make you do anything. You elected to send a rifle back to them for what you determined to be unacceptable accuracy, which in and of itself is a highly variable and largely subjective characteristic, especially given that few shooters are MOA. Furthermore, you tell us in your other thread that your (over max) loads produced .5 MOA groups.

I absolutely wouldn't take it on someone's word that the rifle I built for them didn't shoot to expectation. I'd tell them to bring it back to me with the ammo they'd been using, and then I'd go test it with that and with premium factory fodder, make my own determination under conditions that I control.



I own a lot of Remingtons, and while none of mine have ever been problematic, I've dealt with Remington on other peoples' behalf. That is not typical of their CS, which leads me to question how you are handling the matter. No company is going to be inclined to help you if you're hostile, aggressive and demanding with threats of never buying their products and lambasting them online. Maybe you haven't been, I don't know. But as a business owner and manufacturer who will bend over backwards and go way above & beyond for people who are respectful, the way they're handling you is exactly how I'd deal with someone who was accusatory and importunate. For example, on the auto repair side, I'd occasionally get a customer who'd come back a short while after repairs screaming and hollering about how they just paid so many dollars to get this and that repaired, and now the check engine light is back on and I'd better fix it right effin' now. Low and behold, a new code for an unrelated problem, so you can bet they were charged every red cent for diagnostics, parts and labor, and I would be in no rush to fix it. If that person had just showed respect and humility, they'd have got the diag for free and probably a pretty good break on labor to fix the new issue. Again, don't know how you've been with them, just putting out there that, as frustrating as it is to get a product that doesn't perform, we still need to temper ourselves in trying to get the issue resolved. Hostility and threats are a last resort.

I own a collision repair shop and deal with insurance companies and public all day every day. I know all too well that you will go way farther In life and be more successful by being polite and professional, but there is a line. I tried the nice approach for several phone calls and got no where, so I had to vent. I live a very busy life and don't have time for this. I just wanted fellow gun owner to know my experience.

 

[Axis II]

I own a collision repair shop and deal with insurance companies and public all day every day. I know all too well that you will go way farther In life and be more successful by being polite and professional, but there is a line. I tried the nice approach for several phone calls and got no where, so I had to vent. I live a very busy life and don't have time for this. I just wanted fellow gun owner to know my experience.

I wasn't razzing ya on the experience was just wondering if it was sent to Remington or someone else because your post i quoted sounded like it was a gun store that worked on it.

 

[Bayourambler]

I wasn't razzing ya on the experience was just wondering if it was sent to Remington or someone else because your post i quoted sounded like it was a gun store that worked on it.

yes Its a gun store in Tulsa, Ok.

 

[illinoisburt]

On a slightly different note, it's odd they had you ship to Oklahoma. There is an authorized repair center in Baton Rouge. You could have just dropped it off with a service request code from their 800#. Then you could have spoken in person with the gunsmith. Or at least thats how I've seen it done with the Birmingham authorized store near where I live.

 

[Bayourambler]

On a slightly different note, it's odd they had you ship to Oklahoma. There is an authorized repair center in Baton Rouge. You could have just dropped it off with a service request code from their 800#. Then you could have spoken in person with the gunsmith. Or at least thats how I've seen it done with the Birmingham authorized store near where I live.

I was not told any of that.

 

[Axis II]

yes Its a gun store in Tulsa, Ok.

Yeah, that's screwed up i would have told them it goes to Remington's factory or nothing. Way too many shade tree gunsmiths out there for me.

 

[MachIVshooter]

I own a collision repair shop and deal with insurance companies and public all day every day. I know all too well that you will go way farther In life and be more successful by being polite and professional, but there is a line. I tried the nice approach for several phone calls and got no where, so I had to vent. I live a very busy life and don't have time for this. I just wanted fellow gun owner to know my experience.

And then got sour while they still had a hand to play, and now they're holding your rifle hostage.

I agree that there are times to get nasty with an uncooperative CS department, but perhaps not while they're still in a position to make your life difficult or more expensive.

As well, what would you do if a customer came back to you griping about a repair you did, not only having admitted that they did something with the vehicle that you explicitly state is grounds for warranty voiding, but also with clear evidence that they'd tampered with parts potentially related to the complaint?

I just sent a DB9 back to Diamondback with a broken slide, and I fully expect them to screw with me because of the threaded barrel and adapter. Has nothing to do with the failure, which is metallurgical, but gives them an out if I don't play nice.

 

[Vern Humphrey]

Many years ago, I was shopping for a new rifle. In those days, Remington advertised they used the same stuff on their stocks that was used on bowling ball pins. The Model 700 that I looked at had "impressed" (stamped) checkering, and it was stamped so hard that it raised splinters all around the checkering pattern. Remington just slathered on the bowling ball pin finish and shipped it like that.

I thought to myself, "If they let something this obvious get through quality control, who knows what else is wrong that I can't see." And to this day, I have only bought one Remington -- a 541X target .22 sold by CMP.

 

[kwg020]

I emailed Remington last November about my unhappy 1.5” to 2” groups with the 300 wm sendero I bought last year. In my initial email to Remington I described how I tryed a couple of premium factory loads and 15 plus handloads , the best results I could achieve was around 1.5” group at 100 yds. They quickly emailed me back and said “ this is not the accuracy typical of our sendero line”. Please send it to our support facility in Tulsa Ok. for corrective measures. I looked at the return info and it clearly stated that I would have to pay shipping to repair facility and they would fix it and return it to me at no charge. 2 months after I shipped it , I finally received an email from Remington saying I needed to contact the repair facility . I called them and they notified me that the gun would not be covered under warranty because I had shot handloads in it and voided the warranty!!! The guy I talked to at the gun shop said “ for 140 bucks he could grab a box of bullets and shoot my rifle and see what it does”. I called Remington and asked him why I was not told my warranty was voided when I sent the initial email to them?!! I would have NEVER sent it there!!! The person I talked to was very unhelpful And really didn’t care about my frustration .Now they have my gun and want $35 to send it back to me. I can’t believe how poorly I have been treated after buying one of the most expensive guns that Remington offers!! The main reason is their lack of caring enough to inform me that it was void for the get go!!! I would have licked my wounds and brought it to someone local to see what’s up with it. It’s no wonder they are going bankrupt. Treating customers like <removed> will catch up one day. I hope they close!!

Because some big money investors have raided Remington until it is no longer a viable company, Remington is about to close it's doors, maybe forever. That is a sad commentary on America in general. Expect it to happen more. Remington is behind the times but it's because of the leadership and the owners. Now you know why so many custom gun builders are doing well and the "big box" companies are dying.
kwg

 

[Vern Humphrey]

You might even send them copies of this thread.

 

[Bull Nutria]

I purchased a new REM 572 pump 22 rifle about a year ago. it had inconsistent light firing pin strikes misfires. Call Rem in North Carolina, they sent me a ups paid shipping label to send it to OK warranty center. bad idea, guns sent back after a month or 2 not repaired. REM sent another shipping label to AL warranty center same result. I demanded they send the gun to Ilion NY. which they did. Gun came back a month or so later repaired. Incidentally the accuracy on this $550 gun was very weak compared to my 2 Browning SA 22s. I am done with Rem 22 rifles. the old REM 22s were outstanding. the new rifles come with big old blocky deer rifle iron sights. not the fine bead 22 sights that were really nice.

My advice is if you need REM warranty work send it to Ilion,NY.

Bull

 

[doubleh]

Just normal business procedure and most companies won't warranty a firearm that's shot handloads if they can determine that it has. The only fault I can see is that they didn't tell you that up front.

Many companies will find any excuse they can to duck warranty work. Not all but many.

I once bought a boat with an expensive Minnkota trolling motor that made a little noise on low speed. My brother-in-law bought the same brand of boat with an identical trolling motor and it was totally silent. I contacted Minnkota and had to ship to them on my dime. 500 dimes to be exact. Eventually I received it back with a letter saying I had bent the motor shaft and it wouldn't be repaired under warranty. I knew that was a lie as I had never hit anything with the motor or prop and it was still almost brand new. I could find no evidence that they had done anything to check it. I tore down the motor and set up the armature in my lathe and dial indicated it. No warped shaft. It was dead true. I put it back together and it still had that little growl at low speed. As this was before the internet I sent them a nasty letter about what I had found and accused them of simply ducking out on their warrant. I never heard a word from them and I've never purchased another MInnkota product. I had basically the same thing happen with a 35 mm camera I bought from Sears. I managed to fix that problem on my own but the local Sears store got an earful about it. I didn't quit Sears but I've never purchased another camera from them.

 

[foxmeadow]

I've been done with Remington for 30 years. Back then, I had an FFL and ordered a 700 PSS for a friend. When it arrived, we started to install scope bases and found that the forward screw hole on the rear base was off to the left by about .100". I called Remington and their proposed solution was to fill the hole and redrill/tap it. My customer did not want to own a repaired NEW gun, so we went back and forth with Remington for a month or so. Finally, paying a lawyer $100 to write a nasty letter resulted in Remington taking the rifle back and sending a new one. I lost money and time on the deal, informed Remington of my dissatisfaction and told them I would tell this story to anyone who cared. Too bad there was no internet then......

 

[WestKentucky]

I own one Remington rifle and was given one Remington shotgun. I own one remlin 22 autoloader, so I guess it kinda counts. I don’t support big green ammo either. The way they have shafted people recently, and the information about the 700 trigger malfunction being known and reported by the original designer...they just want my money, so my loyalty can go to a company that reciprocates loyalty to its customers.

 

[Panzerschwein]

Why oh why did you ever tell them you shot handloads in that rifle? That voids the warranty of pretty much every manufacturer I'm aware of. Of course it's fine but don't ever tell the factory that! Well at least now you know. Sorry Remington treated you this way, but you set yourself up for failure from the get go.

 

[KYregular]

Exactly why I bought a Weatherby Vanguard 2 over a Remington 700 last go round. Remington has taken a serious nose diver over the last few years.

 

[Jeb Stuart]

Trying to follow this thread. If shooting your handloads went through the gun, then is it possible your handload actually did damage it? Is Remington saying that the Barrel is damaged, or they just saying that you shot reloads and therefore warranty service is out? I would ask, just what is the actually problem with the rifle, . Is replacing the barrel a option? How much would it cost to get the rifle back to specs?
Suppose a owner did shoot a reload that caused damage, should the manufacturer just look the other way and replace the gun? Even if the owner admitted to shooting reloads. If the rifle was off when shooting factory spec ammo, why would you go and put reloads in it?
I have no dog in this fight, just trying to look at things from the Manufacturer's point of view. Is seems we are hearing from just one side of the coin. And of course the way the internet goes, bashing follows from other posters.

 

[Axis II]

Trying to follow this thread. If shooting your handloads went through the gun, then is it possible your handload actually did damage it? Is Remington saying that the Barrel is damaged, or they just saying that you shot reloads and therefore warranty service is out? I would ask, just what is the actually problem with the rifle, . Is replacing the barrel a option? How much would it cost to get the rifle back to specs?
Suppose a owner did shoot a reload that caused damage, should the manufacturer just look the other way and replace the gun? Even if the owner admitted to shooting reloads. If the rifle was off when shooting factory spec ammo, why would you go and put reloads in it?
I have no dog in this fight, just trying to look at things from the Manufacturer's point of view. Is seems we are hearing from just one side of the coin. And of course the way the internet goes, bashing follows from other posters.

I can kind of see where he was coming from with trying reloads. I tried 55gr Hornady V max and superformance in my 223 savage and best i could get at 100yards was 1-1.5'' groups and TBH i wasn't very happy with that and when i tried a buddies reloads (yeah, i know dumb idea) they shrunk a bit so i decided to start reloading and now i'm sub MOA with just about every bullet i tried in that rifle. I do agree i would not have told them about shooting reloads out of it because it is a way out but what about a guy like my case where savage didn't cut the throat long enough and i' limited to certain types of ammo and seating deeper than spec?

 

[cdb1]

Why oh why did you ever tell them you shot handloads in that rifle? That voids the warranty of pretty much every manufacturer I'm aware of. Of course it's fine but don't ever tell the factory that! Well at least now you know. Sorry Remington treated you this way, but you set yourself up for failure from the get go.

Exactly, the only fault I find with Remington is them not informing you the rifle wouldn’t be covered under warranty from the outset and then not shipping the rifle back on their dime. I don’t believe I’d warrant a rifle either if handloads were shot through it because of the incredibly stupid things people do, like shooting overmax loads.

 

[Bayourambler]

Yes my big problem here is after a detailed message on what problem I had, I was instructed to send the rifle in. I was straightforward and did not lie. I don’t believe in that, I can handle the truth both ways. If it was denied from the get go, I wouldn’t even have posted anything. It’s just that I feel almost like it’s a scam , the gun shop made $50 off of me just by talking on the phone. By the way , even the gun shop very much agreed that it was wrong!