Not trying to sound like a jerk. If they thought it was a scam why charge you $50? what was the $50 for if they didn't do anything is what i want to know.
I’m done with Remington
- Thread starter Bayourambler
- Start date
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roc1
Member
I would go up the chain of command and demand something be done. I had good results with Remington on one rifle I have that wouldn’t shoot they fixed it shoots great now. But sad say what you are experiencing is getting to be the new normal. I just bought a Savage in fact two of them one good one not. Savage said same thing only guarantees were 1-2 inch groups on a 22-250 really. Called back later got different person sent it in they fixed it but still not what I like but works for hunting. I say this since Savage sold they are not the same quality either I guess none of them are except Ruger which hasn’t sold yet anyway.
OP
OP
Bayourambler
Member
They charged me a $50 handling fee, they have my gun and have me over a barrel. They are just lucky they are far away from me.
powwowell
Member
Ruger's Quality Control ain't what it use to be!. It seems that their business model is to get the firearms out the door, and let Customer Service sooth the dissatisfied customer. Generally Customer Service does an excellent job. If you don't mind being without your firearm for a while.
cdb1
Member
Now that isn’t right.
Stubert
Member
Why are you mad at the gun shop? They can't work for free. If Remington won't pay them for their time, someone else has to. You should only be upset with Remington. I sell lawn and garden equipment. If a customer brings in a mower for a warranty repair and Briggs and Stratton won't pay the repair, it's on the customers dime. I feel for you, but you need to focus your energy in the right direction....That would be Remington
someguy2800
Member
I would say you need to focus your energy at fixing the rifle. Life is too short to do stuff out of spite. I had a problem with a savage that would keyhole and spin bullets apart. I sent it back and they said they replaced the barrel but the new one did the same thing. I sold the barrel with full disclosure and put a criterion on it. I could have tried to make them fix it again but I'd rather just get to the root of the problem and move on.
I do agree that you got the stinky end of the stick on this one, but that's how it goes sometimes.
I do agree that you got the stinky end of the stick on this one, but that's how it goes sometimes.
Yes but the gunsmith or lawn mower repair guy should let the owner know that first. That's like me taking my truck into the mechanic for an oil change and them fixing ball joints, tie rods, shocks, etc and telling me i owe them $900. I don't mean be rude about it but that just seems like bad business. I can see if the gunsmith actually worked on his rifle but to say handling fees is a bit obscured.
OP
OP
Bayourambler
Member
They did NOTHING to the rifle. I told them not to touch it and please send it back to me.
I'm wondering if Remington has been stiffing them on warranty payments and this is their way of regaining some $? If savage or S&W would ever tell me to send a firearm to an authorized repair center i would have said heck no its going to you. My bet is Remington isn't paying the bill on time or doing this to the LGS and he's tired of it but not right to screw you over. Gander pulled this with a friend and his AR. AR malfunctioned shortly after buying it and was told by the manufacture Gander has a gunsmith take it to them to be fixed and they would foot the bill. Come to find out gander fired all their certified gunsmiths and had a gun tech work on it who half you know what fixed it so he just sold the gun. I only had one warranty issue and that was with a savage and when they told me who to ups it too i checked google to make sure it was a savage factory and no where else.
I swear i have seen your same story 10 times on the marlin forum where they send it to joe blows gun store and he half fixes it. I am kind of regretting buying my new marlin and should have saved for a Henry.
Remington is on the verge of bankruptcy. When that happens, any money Remington owes has to go through the court system and will probably never get paid (after the lawyers and high-dollar investors get their cut). I doubt if that gunshop is too excited to be sending a repair bill to Remington with that in mind even if it is something that can be fixed.
It sounds like they are screwing you over pretty well. Sorry to hear that.
It sounds like they are screwing you over pretty well. Sorry to hear that.
If this is Remington's statement, it doesn't seem to support a "voided warranty" position. The OP didn't send it back to deal with "damage or defects" that were caused by (that's what "arising out of" means) handloads. The complaint was that the gun wouldn't group, regardless of ammo used.
Gtscotty
Member
- Joined
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- 3,635
I sent a Winchester back with a very similar letter in 2016 and they replaced it with a brand new rifle. That rifle couldn't hold a decent group either and they gave me a full refund.... I'd buy another Winchester (or Kimber, they've been good to me too) tomorrow, but Remington won't ever get my money, mostly because they don't make anything I want, but also stories like this don't help.
I guess it's not surprising that a crappy company circling the drain took their opportunity to blow the OP off, but if I was him I'd be pretty pissed too.
I guess it's not surprising that a crappy company circling the drain took their opportunity to blow the OP off, but if I was him I'd be pretty pissed too.
OP
OP
Bayourambler
Member
Well fellas , thanks for the support (from most of you), I’m over it and going to move on when I get it back. I’m gonna take the high road outa here! That’s a great name! Anyone here knows where it came from? I like!
I have been wanting a 700 ADL in .223 but I just can't love the 1/12 twist. With the 22 inch barrel a 1/9 would work but I'd really like a 1/8. Now you tell me there is no support if you shoot reloads. I have rifles that have never seen factory ammo. To include one 700 ADL in .243. Come on Remington. Meet the public's demand if you want to stay in business.
kwg
kwg
Jackal
Member
Never tell them you used hand loads. This goes for virtually all gun companies.
RecoilRob
Member
https://www.mlmlaw.com/library/guides/ftc/warranties/undermag.htm
Remington is in the wrong stating that since you admitted to using handloads that they're off the hook. Nope...not unless they can prove that your ammo damaged the gun and is causing the problem. Imagine a case where you have a defect in the stock finish...and they deny it because of your handload use. Now...if the headspacing is out of spec, or something else that could conceivably be linked to improper ammo...then they might have a case, but they haven't bothered to say...have they?
The really sad part of this is that a Lawyer will be needed to remedy the situation...if Remington stays solvent long enough to get your case to court. And in the end, even if you win....you'll own the most expensive Remington rifle ever made. I think you've made a wise decision to leave it be...but they need to send back the rifle or I'd be making a road trip.
Remington is in the wrong stating that since you admitted to using handloads that they're off the hook. Nope...not unless they can prove that your ammo damaged the gun and is causing the problem. Imagine a case where you have a defect in the stock finish...and they deny it because of your handload use. Now...if the headspacing is out of spec, or something else that could conceivably be linked to improper ammo...then they might have a case, but they haven't bothered to say...have they?
The really sad part of this is that a Lawyer will be needed to remedy the situation...if Remington stays solvent long enough to get your case to court. And in the end, even if you win....you'll own the most expensive Remington rifle ever made. I think you've made a wise decision to leave it be...but they need to send back the rifle or I'd be making a road trip.
Stubert
Member
The gun shop did spend time, they had to sign for it, enter it into the ffl book, talk to Remington, talk to the customer, re package and ship back. etc. someone has to pay for their time. They didn't know it would not be covered until Remington told them no.
People wonder why LGS crash and burn with CS like this. Its not @Bayourambler fault Remington sucks so the LGS should be billing Remington or tell Remington to kick rocks. I would bet $1 if he lived 10min from this LGS that Remington pawns their junk off onto that they wouldn't pull this stuff with him for fear of bad PR but seeing how they are thousands of miles away they don't care.
Jeb Stuart
member
That does not make sense. The Local LGS is a bigger customer. This stuff of a company picking out their bad rifles and other guns and sending off to certain places is typical internet gossip.
I truly feel for OP. He got shafted by a big Corporation. And all of these are nothing but blood sucking leeches. Remington in in the hands now of these Thugs and hell will be unleashed to not just innocent customers like the Op, but watch how many employees will be squashed and made to bleed to death. AND MAKE NO MISTAKE, A LOT OF UNSUSPECTING LGS SHOPS WILL GET HIT HARD AS WELL.
What i meant was if the LGS cant take care of a customer which in sense the OP is their customer because they are working on his rifle then they shouldn't try and shaft someone even more. If it were me i would say well Remington screwed ya but i wont but instead the LGS is trying to also. I could see if the rifle was actually worked on and charging him because Remington wont foot the bill but this again comes back to the comment that they should tell him before performing unauthorized work.
I took my uncles shotgun into a LGS with a gunsmith because the pump wouldn't release and i asked how much and he said i'm not sure ill be back. Mind you i have never set foot in this store in my life so the guy had no reason to keep my business. He comes back out and says yeah someone did something inside the chamber when putting it back together and i had an extra piece so its fixed. I walked over to the register and he walked away and i asked what's the damage and was told nothing it took me 10min, i wasn't doing anything anyways. This same store about 7yrs later did the same thing when the and ejector on my savage quit working i didn't want to be down a rifle for a month and had every intent on paying the man and he said the ejector was dirty and the detent for the extractor was missing as well as the little plate. When asked how much to fix it he said its already fixed. I again asked how much and he said nothing it took me 5min. They didn't have a good ammo selection but had a shelf with some cleaning supplies so i walked out of there with some oil and a Blackhawk holster and b.s. hunting with both of them for like 30min cause the other owner recognized me from the hunting grounds. This store has survived for over 10years and my guess is based on how they treat customers. They used to own a range and another shop but sold the range and when they did that it went from a parking lot full to a ghost town and the 3rd shop also partially changed hands and was also closed shortly after but some how the one with the guy who helped me has stayed open for many, many years.
I hope when Remington goes under they don't take these shops down with them and yes that LGS the OP sent his rifle too might be living off the Remington warranty $ but when the largest rifle and shotgun manufacture in the world tells a customer to pound rocks because they found a scape goat to keep from giving him a new rifle the LGS owner should have said man, that's screwed up and charged the OP the $15 to ship his rifle back but $50-100 just to slap some take on something and send it back is robbery!
Jeb Stuart
member
Maybe the LGS should read all of this and just discontinue the Remington line before they go under or get stuck with dissatisfied customers that blame them for the Remington crap. I worked for a major corporation that went through this. The employees started seeing slashed wages, key people laid off, and I suspect inferior product manufacturing. Especially if in a holding company that will skelentize everything to make profits larger and debt less to resale.
The wish to see any LGS go down, because they sell a certain product is not what this should be about.
The wish to see any LGS go down, because they sell a certain product is not what this should be about.
Nature Boy
Member
- Joined
- Apr 21, 2015
- Messages
- 8,277
I don't agree with this. A gunsmith isn't a law firm. They don't have billable hours unless they've added some value to the rifle. "Handling" his rifle didn't cost them anything and did nothing for the customer so charging a fee for that is just gouging, pure and simple.
Ruger?
SSN Vet
Member
I'd be calling back to say I wasn't satisfied with their response and start climbing the org. chart until you get a better response.
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