The biggest part of selling a product (any product) is educating your customers. "Dumb questions" my eye - that was your opening to teach your customer something of value, which then gives that customer the chance to value your services. Do that, and they'll be back for a $500 gun, and a $1000 one...
Treat every customer like the $100K one, and you'll end up with more sales - and more $100K customers.
Well said Teach, that's precisely what I do.
For example, Bud's sells for cheap but wheres the service? These are a sampling of recent posts from their Facebook page by customers:
Hey Buds! My order, 382360 is on it's seventh day. Will it ship today?
order # 386296 been over 7 days still processing. Just wondering if it is going to ship soon? Thanks
A friend of mine purchased a Ruger LCP W/CrimsonTrace laser this past Sat. the evelation screw is missing . He works out of town wants to know should he return it to buds or send to Crimson Trace
Order #380134 been over 10 days since I ordered, got a long letter saying things were back ordered. Was the item sold when u had one in stock? Let me know a timeline please, I am used to buds being speedy an efficient.
Order #379032 I am tired of waiting. Can I cancel the order and get my money back?
Is there a shipping update for #386976? This item was moved very quickly to the shipping department on Monday after payment had cleared, but hasn't shipped yet. Thanks