George Dickel
Member
I have a Taurus Model 44 in .44 Mag that I broke the cylinder stop plunger when I inadvertently dropped the cylinder and crane while taking it apart to clean. Broke the plunger and the spring found a black hole in my shop. Then I noticed that the firing pin had broken. I bought the gun a couple years ago used and have about 200 rounds through it and have always used snap caps when dry firing. Possibly the previous owner(s) had dry fired it without snap caps. Sent it in on 23 June 2020 and got it back today, 2 months and 9 days. About the time frame quoted when I called customer service. I had to pay $50 for shipping but for a free repair, that was my fault, on a used gun. I didn't feel cheated a bit.
The young lady at Taurus was very polite and easy to work with. I had to deal with Taurus CS twice before and was treated well. I had bought a pistol new and the firing pin retaining pin had come out. CS sent me a new one, took about 10 days but the new pin kept working out so CS asked me to send the pistol into them and they would look at it, shipping on their dime. A week later Taurus sent me a new pistol. Maybe it's my Sean Connery sounding voice that gets me the good treatment.
The young lady at Taurus was very polite and easy to work with. I had to deal with Taurus CS twice before and was treated well. I had bought a pistol new and the firing pin retaining pin had come out. CS sent me a new one, took about 10 days but the new pin kept working out so CS asked me to send the pistol into them and they would look at it, shipping on their dime. A week later Taurus sent me a new pistol. Maybe it's my Sean Connery sounding voice that gets me the good treatment.