Dissappointed with SIG

[tinroad37e]

I just purchased a new Sig 220 Carry. At the range, it would fail to feed 6 times out of 8. I tried 3 different mags and 3 brands of ammo. I called SIG and they said to send it back. After 2 weeks, I received it in the mail. The workorder stated the gunsmith polished the feed ramp and adjusted the extractor. It shoots fine now. The problem is my new Sig now has a few scratches and nicks on the frame. There is no way it happened in shipping and had to of occured at the shop. This is my second SIG and my first SIG had to go back for failures to fire. I have to say, I am done with SIGs. I guess you can get "lemons" with anything, but two from the same manufacturer wthin a year is too much.

 

[Glockamania®]

That sucks. You spend good money on a handgun for protection. I'd be really ticked off! What guns are you looking into now?

How much ammo did you use up on the 220 until you had to send it to Sig?

 

[George Hill]

When you called SIG back about the scratched up frame, what did they say?

I don't get why some guys have to keep their guns pristine... especially Duty type guns like SIGs, Glocks, XDs, and the like. Working guns. These are not collector type guns. I can see that with a Colt Python or some other gun that has collector value... but working guns that look like brand new reminds me of guys with Jeeps that never take them off road, or Officers in BDU's that are perfectly starched and ironed and polished jump boots that look like they never stepped off a tile floor.
A duty gun should have some scratches on them. They should have some holster wear. They should look like they've been around the block. Like old Jeans and Sneakers. They look better that way.
But I can understand buying a gun, and the factory screw it up... that's not cool. SIG should refinish this pistol... but I don't think we can blame the whole company because of a sloppy worker. SIG deserves the chance to make it right.

 

[tinroad37e]

I fired a little over a 100 rounds through her, and that took me a long time due to all the failure to feeds. I have a few 1911s and Glocks and I purchased a couple SIGs to see what all the hype is about. I will keep both of my Sigs, but I don't trust them with my life yet. I plan on sticking to 1911s and Glocks. Anybody with a solid base of knowledge can diagnose and repair them. I wouldn't dare tear down a Sig or H&K, and I think you need a special tool for both of them.

I regards to the sratches or nicks, I didn't pay $700 for a handgun to be scratched up by the manufacturer. If I scratch it, that's different. They should have respect for your property and take care of it while in their possession. I'm waiting on a reply back from SIG, and it's been nearly a week since I called. I don't mean to bash Sig, because they're are a reputable company. I'm very upset right now and I'm just venting.

 

[ZeSpectre]

I don't get why some guys have to keep their guns pristine... especially Duty type guns like SIGs, Glocks, XDs, and the like. Working guns. These are not collector type guns.

No offense to the OP but I have the same opinion as George.

That said, sorry you are having trouble with it.

 

[P95loser]

We have an ordinance in our town to keep trashy disabled cars in a garage or they will come and take them. People don't like being told they have to keep their yards clean.

People also don't like being scrutinized for keeping their guns clean. It's a duty gun, yeah... but that doesn't mean I am going to disregard it's condition. I keep my stuff nice, no matter what it is.

 

[tinroad37e]

P95loser - Thank You!

 

[Glockamania®]

"If you take care of it, it will take care of you" is my motto on everything, especially with handguns.

Also, not a lot of folks can easily drop $500-$1,000 on a handgun...that's why THR members inquire what experiences they have on guns that are good. Folks like me work hard for my money and expect a quality product.

 

[Dravur]

Yeah

Have to agree with the op. It is one thing if I ding the gun. Those are my dings. If this was a gun I was going to leave in a safe and shoot it occasionally, then yeah, it would bother me if the manufacturer dinged it up during a repair. I might not call them about it, but it would annoy me a bit.

If this was a gun that I carried on a regular basis and was getting dinged or already dinged, then my worry goes through the floor. I don't care if they ding it, just another among many.

Also, I would like to see what these dings were.. handling marks or did it looks like someone took a dremel tool to it?

I like Sigs, and carry a P220 when my P7 isn't enough, so my 220 has some dings. My 226s are near pristine range guns and if they came back looking like they were chewed on by beavers, then I prolly would ask them to refinish the gun. I have a few others as well and they have been fine guns.

If Sig scratched a gun or if I had to send one in for a repair, I would not get my nose out of joint and swear never to buy one again.

 

[gbelleh]

A gun should look the way its owner wants it to look. Just because a gun is designed for duty doesn't mean it should be scratched up, especially by the manufacturer.

 

[tinroad37e]

There is a chip in the finish on the rail from dropping the frame or bumping it against hard surface. The other scratches look like they are from a ring on the gunsmith's hand. That's just my guess. It's my personal choice not to buy another Sig. I just haven't been impressed with the two Sigs I own. Maybe they will grow on me after shooting them both some more and after my temper cools off. I am not trying to push my opinions off on anybody else. Hell, everybody has their own likes and dislikes. If everybody liked the same brand of handgun, we wouldn't need all the other manufacturers.

 

[-terry]

So if I didn't work hard for my money I shouldn't care about quality?

 

[gym]

I feel as a couple of you mentioned, if I screw somthing up that's fine as long as it belongs to me, but not if someone who is suposed to fix it. I know this is a leap, but I refused delivery 4 times on a big screen tv, till they got it right. I also got to meet the president and vice president of the chain. They got even more involved in the prosess than I anticipated, they wanted to know why thier service people were so screwed up, that they couldn't do a simple repair without it costing him more than the TV cost to start with. Guess what, they finally gave me the tv back, fixed it the way it should have been, and when I had another problem with it, they sent me a total refund in the form of a gift card. That is the way it should be, I ended up purchasing another set that was 3 times the price, and was very satisfied, although it took 7 months from start to finish. I find more and more that people have less pride in thier work than say a decade or two ago.

 

[1KPerDay]

Have to agree with the op. It is one thing if I ding the gun. Those are my dings.

Same here... that's like trying to tell someone he shouldn't be upset you put a big scratch in his car... after all, it's just a Jeep.

 

[Mad Magyar]

How about when they test fire it after repair, and they don't even clean the barrel? Now some of you would say, "Oh, they don't have time to do it, or it's not part of the job!" BS I say....I told that to Beretta after they returned my little .22 21A...They never responded....
BTW, it didn't work properly after 2 trips...Needless to say, it's in somebody elses hand...
I agree about your scratches....Duty or collector gun; respect your property..I want to be the "idiot" who places a scratch on my pistols...

 

[DENALI]

Sorry George but that kind of logic just dosen't fly. You send a box stock new firearm in for any type of service and it should look that way when you get it back, particularly from the factory that produced it. As to it being just a service type weapon, and subject to the rigour's of service type wear and tear, it remains the privilidge of the owner to adminster the wear and tear.

 

[George Hill]

Hey now, are you guys not reading my whole post? Read it again... especially the last paragraph. I'm with you here. SIG should refinish it.
But if I toss you the keys to my Bronco or Jeep or Sportage so you can go wheeling... and it comes back without new scratches on it - I'm going to make fun of you and call you a wussy. But that's just me.

 

[R&J]

For the most part... I resent any ham-handed clod that dings up my property--especially when they're supposed to be a professional!

Treat your own stuff as you will, but respect what I trust to you!

I once made a dealership order nearly all new fasteners for a 1975 Suzuki GT-550 Indy, that some clown there had serviced for me. I swear, he used a pliers and standard screw driver on everything!

My Glocks are just that--Glocks; but they're like new. I expect a gunsmith to treat them that way--the same as the new ones they're trying to sell!

I'll agree, there are a few exceptions like a pipe snake, say.

I can't abide a clod.

--Ray

 

[harmonic]

Dang, same thing happened with me and my Colt Commander.

I had to ship it back for fail-to-feed and sight repair, twice, and it came back to me with a scratch on the side of the slide from top to bottom.

I was so tired of fooling with them I just kept it.

 

[fastbolt]

I'll take the middle ground on this one.

Yes, standard Sig's are really just 'working class' service-type pistols. Not collector pieces. No highly polished, hand rubbed deep Royal Blue finishes. No velvet-lined boxes.

Doesn't mean each individual owner doesn't take pride in his/her particular gun, though.

It's one thing to repair one of 100, 500, or 1,500 agency guns and ship it back with an extra nick, scratch or marred spot unintentionally added ... it's just going back into someone's holster, where it's going to collect service marks/scars ... but it's another thing to do the same thing with an individual public owner's pride & joy.

I wouldn't necessarily let a couple of required repair instances sour you on the Sig Sauer pistol line, either. Guns in the real world often require maintenance repairs and technician/armorer support a bit more often than some individual 'owner/enthusiasts' may experience.

The different design of the extractor used in the American-built 220 .45 stainless slides, and the potential for the occasional tight barrel, were discussed in the Sig Sauer pistol armorer class. Easily addressed, if encountered in a particular gun, and your repaired gun ought to provide fine service for you as long as you maintain it as recommended.

Have you taken advantage of watching the video clips at the manufacturer's website in the Maintenance Guides section of Customer Service, and downloading a copy of the PREVENTATIVE MAINTENANCE GUIDE?
http://www.sigsauer.com/CustomerService/MaintenanceGuides.aspx
http://www.sigsauer.com/CustomerService/documents/PREVENTMAINTGUIDE.pdf

If you're really dissatisfied with the condition in which your particular pistol was returned, call and see what they're willing to do to satisfy you. Can't hurt. At least give them a chance to decide it they want to address it.

Don't think that this type of thing couldn't occur with any of the other major manufacturers, either.

Annoying, disappointing & frustrating, sure ... but there you go.

It's your choice whether you want to deny yourself the enjoyment of owning and shooting the gun, which will probably acquire marks, scars & tattoos in your hands (if you're anything like the rest of us, anyway).

It's your choice, and your choice is the only one that really matters (to you). Whatever you decide is right for you ... is right for you.

Best regards.

 

[mkusanagi]

Sorry for your bad experiences; I love my Sigs - they've been champs right out of the case with a proper break-in.

I am with the "I take REALLY good care of my weapons" crowd; I expect the factory to exercise due caution when handling a $1000 pistol that obviously has been cared for!

One question: were these NIB or factory recertified used? The refurbished ones have shown a big drop in quality control lately according to posts at the Sig forum.

 

[JDGray]

I'm waiting on a reply back from SIG, and it's been nearly a week since I called.

My only dealing with Sigs customer service, was handled very quickly by emails, I was impressed with my service. Hope yours turns out well in the end

 

[The Law]

I had the same problem with my 220 Carry.

They had to polish the feed ramp, replace and adjust the extractor. It was fine after that. Apparently, that is a common issue with the P220 Carry.

As for the scratches, SIG should make that right.

 

[bluto]

tinroad37e -

I'm sympathetic to your problem. Your pistol shouldn't come back from being fixed with new dings and blemishes. Sig should offer to fix them.

It would be good to see some pictures.

Personally, I'd be a bit ticked if this happened to me, but as long as my Sig was functioning well upon its return and the blems weren't big gouges and eyesores I'd just shoot it and move on. But that's just me. You have every right to expect your pistol to to come back looking at least as good as it did when you sent it in.

I also think that you're probably correct to try another manufacturer. Two Sigs with trips back to the manufacturer both times is a pretty bad track record. If I were in your shoes I'd figure that Sigs were just star-crossed for me and try another brand.

FWIW I have 8 Sigs, including 2 CPO's (used) with a 9th on the way. No malfs in any of them (over more than 10,000 rounds including LSWC ammo) except one - a new P226R Navy. It had 2 ejection failures in the first 25 rounds so I sent it right back without firing any more. If that sounds a bit extreme you have to consider that I'd never experienced a malf of any kind in any Sig before so, to me, there was something wrong. It went in on a Thursday (from California) and it was back the next Tuesday fixed and included a test target. Not one hiccup since.

Sorry your experience has been problematic. It's too bad because Sigs are usually just such a blast to own and shoot.

 

[Dilbert]

Sig Customer Service

The inserts fell out of my night sights on a new Sig Pro that I had. At my expense ($55 UPS Next Day Air) I had to ship the gun back for repair. It was clearly a factory defect, but Sig would not pay for shipping. The customer service rep even told me that inserts falling out was not an uncommon problem. They make a great gun - but service is very important also because sometimes great guns need service.