Thank you for contacting our corporate office regarding your views. We value your opinion and appreciate the time you took out of your busy schedule to let us hear from you.
I am sorry to learn of your disappointment in our policy and want to assure you that your comments have been formally documented. While it is never our intention to inconvenience or dissatisfy any of our guests, we understand that this policy may oppose the views of some. Our decision to implement this policy was done with careful and deliberate evaluation of our customer’s needs and safety. It is unfortunate that you disagree with our decision, however, we appreciate your respect of our company policy.
Thank you once again, Mr. Bailey, for contacting Toys “R” Us and allowing us the opportunity to learn of your personal opinion.
Regards,
Juliana Toala
Coordinator, Executive Guest Services
One Geoffrey Way
Wayne, NJ 07470